Five Star Ford Dallas

Reviews

• HH

  Hen Hendel

  1 day ago
  5.0
  ★★★★★ I had an excellent experience purchasing my 2018 Toyota Highlander from Five Star of Ford Dallas. The service was excellent, friendly, and fast from start to finish. A special thank you to José, who took care of me throughout the process. He was extremely kind, professional, and helpful, and went above and beyond to make sure everything went smoothly. I highly recommend Five Star Dallas, to anyone looking to purchase a vehicle. Great experience!
• CP

  Caleb Peek

  4 days ago
  1.0
  Our experience with Five Star Ford of Dallas started out exceptional. Landon, our salesman, was fantastic. We first purchased a 2025 Bronco from him and had such a great experience that a couple months later we contacted him directly to purchase a 2025 Expedition. We completed everything over the phone, and Landon personally delivered the Expedition to our driveway. Landon is absolutely a 5-star salesman. Unfortunately, our experience with the service department has been the complete opposite. Shortly after receiving the Expedition, we noticed a significant shake at highway speeds. The vehicle was completely stock at the time. Because we live about two hours from Five Star Ford, we took it to our local dealer, Paris Ford. They could not initially identify the source and thought the factory tires could be defective. We later installed aftermarket Fuel wheels and Toyo tires, but the shake remained. I contacted Five Star Ford and was initially told to take it back to Paris Ford. After asking for a manager, I spoke with Steve, who told me to bring it to Five Star Ford and that he would make sure it was taken care of. After driving two hours and dropping it off, I received a call within about 30 minutes telling me to come pick it up because the technician would not diagnose past the aftermarket wheels and tires. I again spoke with Steve, who then agreed to personally see that it was diagnosed. Several days later, Steve told me they could not find a shake, even after installing factory wheels and tires from another vehicle on their lot. At my request and expense, they road-force balanced my aftermarket setup and told me all four tires tested poorly and were most likely causing the shake. I accepted that explanation and assumed I was simply stuck with it. A couple months later, while driving on the highway with my children, multiple safety systems suddenly shut down and began displaying fault messages. Cruise control, blind-spot monitoring, BlueCruise, and other systems became unavailable. I called Five Star Ford because this was the dealership that sold us the vehicle and asked about getting it safely diagnosed and whether a loaner was available. Without even seeing the Expedition, I was told that Steve said they had no loaners available for months and that I needed to take it back to Paris Ford or the shop that installed the aftermarket wheels and tires because the wheels and tires were supposedly the problem. No diagnosis and no other option were offered. I asked to speak with Steve and was told he had stepped into a meeting and would call me back. I still have never received that call. We ultimately had the Expedition delivered to Paris Ford. Within a day, they diagnosed damaged wiring at a front wheel-speed sensor. During the repair, they discovered the entire wheel hub assembly was defective from the factory and had to replace it. Here is the most frustrating part: since Paris Ford replaced that hub assembly, the Expedition no longer shakes at all. At any speed. The shake that Five Star Ford attributed to my aftermarket wheels and tires appears to have been related to the hub assembly all along. The same vehicle they said they could not find a shake in, and later blamed the aftermarket setup for, now drives smoothly after the defective hub was replaced. Between the Bronco and Expedition, we spent over $140,000 with this dealership. Our sales experience with Landon was exceptional, but our service experience left us feeling like the relationship ended once the vehicles were sold. When we actually needed help, we were repeatedly redirected elsewhere, the aftermarket wheels and tires were blamed without resolving the underlying issue, and a promised return call from management never came. Landon gets 5 stars from us. Unfortunately, the way the service issues were handled after the sale completely changed our opinion of Five Star Ford of Dallas.
• ZO

  Zephyr One

  Aug 10, 2026
  1.0
  If I could give zero stars I honestly would. Been having issues with a misfiring 2020 Mustang Ecoboost for about a year. Took it to Five Star Ford Dallas hoping they would have the expertise given how they partner with various Ford Performance Brands and also Hennessy Performance cars. I was mistaken. They replaced a short block as that's what the warranty team approved, but now a year later and numerous trips to their service dept. I am still left with the same issues. Their diagnostic can't find anything and checking Mode 6 to find Misfire counts from not only the last 10 drive cycles, but also a cold start cycle on 3 out of 4 cylinders. Their Service Manager won't help and trying to contact their service desk is impossible as I only get the lobby receptionist. On top of that, I also had paid for OEM spark plugs to be installed after the block replacement, and my persistent engine issues had them caked in black soot and BURNT ENGINE OIL on the threads with the span of 18k miles. Leaving them a review on Carfax, they tried to claim they contacted me about my issue but my calls logs prove otherwise. DO NOT SERVICE HERE, its a waste of time. Their techs don't know what they are doing and their service manager will tell you to take your google review down to get any further help.
• JW

  Jaycob West

  Aug 3, 2026
  5.0
  I bought a used 2018 Civic Si from Five Star Ford. I am an out of state buyer, and spoke with Darian via text. It only took about an hour for us to agree to an OTD price and agree on a value for my trade in. I put down a small deposit for them to hold the vehicle and drove to the dealership two days later. They had the car ready when I arrived. Between the test drive and finance (cash buyer), I was at the dealership for roughly 1 1/2 hours. They did not try to tack on extra fees when I arrived. They did offer a warranty that I politely declined, and they did not pressure. I’ve heard many horror stories about buying cars, between how long it takes and additional fees or services that you are pressured into. This was not my experience with Five Star Ford Dallas. The whole deal was as seamless as I could imagine. Darian and other staff took good care of me.
• MM

  marc martinez

  Aug 3, 2026
  5.0
  I cannot thank Five Star Ford enough for helping get me back on the road. I was in town for work when I experienced rear-end issues with my Ford Raptor. I dropped my truck off, and they had it repaired and back to me within a week, allowing me to get home in time for a very important birthday. Their communication was excellent throughout the entire process, especially as I was trying to decide whether to fly home or wait for my truck to be finished. They kept me informed every step of the way, making a stressful situation much easier to manage. Their customer service is truly top-notch, and when I’m in the market for a new truck, I will absolutely consider buying from Five Star Ford because of the outstanding experience they provided.