Enterprise Rent-A-Car

Reviews

• DS

  David Shapiro

  2 days ago
  1.0
  Said I could pay with a debit card. Then got there and they won't except it.
• DL

  Dee Lucas

  Aug 28, 2026
  5.0
  Very smooth process of renting a car, I’ve been renting from enterprise for years and they never disappoint, kind and friendly young man at this location, and I would like to wish him an early VIRGO NATION, happy birthday
• CB

  Cristina Benner

  Aug 20, 2026
  5.0
  We are extremely pleased and grateful to Enterprise for their fast, efficient, professional and friendly service. We will definitely choose to rent from Enterprise in the future!
• DB

  Drew Ballard

  Aug 19, 2026
  2.0
  How in a Metroplex of over 8 Million People can the entire company be sold out of cars?? Called to schedule insurance claim rental for the day of repairs and was told there are no cars in Dallas through Enterprise. Seems like poor inventory management. If they are sold out, bring in cars from locations and areas that aren't as busy to meet the demand and not loose customers to other companies. Just poor Corporate management.
• MC

  Michelle Cole

  Aug 8, 2026
  1.0
  While speaking with Francisco, the current Branch Manager, of this location, he became visibly angry and abruptly hung up the phone on me. This very unacceptable and unprofessional behavior, escalated further, when I arrived, minutes later, to return the vehicle. Enterprise famously markets its signature, "We'll Pick You Up," and local drop-off service. However, as a direct retaliation for our phone conversation, Francisco refused to let his employees drive me home, a short distance away. Because of his personal retaliation, and refusal of standard service, I called Lyft, to get home safely. As a Customer, I expect to be treated with respect, and professional service, not a Branch Manager, weaponizing his position, and company policies, to settle a personal grievance. When I asked Francisco who his Manager was, he replied, "Francisco." He went on to say, "No one's over me." This is who Enterprise leadership has selected as a Branch Manager? Another Customer approached me while I was outside waiting for Lyft, "You should report him to the Manager." I looked at that Customer and said, "He is the Branch Manager." I have read numerous complaints regarding the unacceptable behavior of Francisco, and now I have my own horrific experience with this individual. A perfect example that being in a leadership role, doesn't make one a leader. Customers are the reason that there is an Enterprise Rent A Car, we deserve better! Much better! Do, better, Enterprise. Do, better.

Frequently Asked Questions About Enterprise Rent-A-Car