Enterprise Rent-A-Car

Reviews

• DB

  Dwayne Bergmann

  Aug 20, 2026
  1.0
  Terrible experience. Car had to be towed. No follow-through on getting me a different car. Charges had to be disputed multiple times. No compensation for having to spend extra money on transportation. Completely ruined a family vacation.
• GG

  Gina

  Aug 17, 2026
  4.0
  Was skeptical that the Toyota Corolla I got was a free upgrade, but apparently it is considered a midsize car to Enterprise. Nice car. No issues. Checkout was slower and more chatty than places I've rented from in the past, but mostly pleasant and well staffed. (I didn't see a way to use the app to do an expedited pickup.) Was a day late getting the car due to flight delays, but got the car with no issues. Apparently airport pickups have a 24 hr grace period. A negative was that I was 33 min late for drop off (didn't realize it was a hard deadline) and I got charged an extra $19 which I've never encountered before. I rent cars several times a year, but this was first time renting with Enterprise. A plus was able to get a live human on the phone. Overall, they were fine minus the extra charge, slow pick-up, and extra chatty staff..
• TM

  Tim M

  Aug 10, 2026
  1.0
  Lost my AirPods in the truck on Friday. I’ve been calling ever since a half an hour after I left the truck. Enterprise doesn’t let you talk to the actual location. So the people you get to talk have been absolutely no help!!! Even though I can see on my Apple Finder that it’s in their lot still but they will not let me contact someone directly at this location. Wish I could give zero stars for this frustration. I have 56 days and 15 rentals this year and this is how they treat me! Think about how they’ll treat you if you only do a one or two day rental every year! Zero customer service!
• LR

  Leah Ruppel

  Aug 9, 2026
  5.0
  The guy that walked me out to the lot let me pick between 2 cars instead of just giving me one, which I thought was nice. If I would've known they had CX50s as one of their midsize suvs I would've done that instead of a small suv. I had a Hyundai Kona as my car and wish I had gotten something with a little more pep looking back on it, but it got the job done. Drop off and pick up was super fast and easy. All of the staff I interacted with were really friendly and made sure I had everything I needed before they sent me on my way. I'll definitely be using this enterprise again next time I'm in Dallas.
• TM

  Tiffany Milliano

  Aug 7, 2026
  1.0
  Enterprise has the WORST customer service. Why can’t I just talk to someone in the local office!? I don’t want to talk to headquarters! I want to talk to someone at the office I dropped off my car! I keep getting redirected to headquarters. Then they hung up on me because they REFUSED to connect me to the local office. They couldn’t help me, so they just hung up. Absolutely infuriating!! If you like the worst possible service- use Enterprise. Otherwise, I HIGHLY recommend using a different company! Update: 2 hours and counting for someone to call us back from the local office! Update #2: Chris M- been there done that. STILL waiting on my phone call from the local office. Funny how y’all can respond quickly on a horrible review for everyone to see instead of calling me back like I’ve requested multiple times with your customer service! Update #3: 6 hours counting still ha en’t gotten a call back. It is now after 8pm. Doubt I’m getting a call back.