Enterprise Rent-A-Car

Reviews

• DC

  Daryl Carr

  2 days ago
  5.0
  I wanted to take a moment to recognize Anthony at your DFW Airport location for the exceptional experience he provided me. I came into Enterprise already having a very difficult day, and Anthony immediately made the situation better. He was professional, patient, attentive, and extremely personable. He took ownership of my experience and made the entire process smooth and stress-free. What stood out to me wasn’t simply good customer service. It was the way Anthony handled himself throughout the interaction. He communicated clearly, paid attention to what I needed, remained positive, and made me feel like taking care of the customer was genuinely important to him. Those are qualities that are difficult to teach and, in my opinion, are the qualities you look for in someone who is capable of leading others. I understand Anthony is working toward growing within Enterprise, and after my experience with him, I wanted to make sure his leadership knew the impression he is making on customers. As someone on the outside looking in, he struck me as someone with tremendous potential to lead a branch of his own. Employees who can turn a customer’s difficult day into a positive experience are worth recognizing. Anthony did exactly that for me, and I hope this feedback reaches the people responsible for his continued development and advancement within Enterprise. Thank you for taking the time to recognize Anthony for the outstanding job he is doing.
• AW

  Anthony Williams

  2 days ago
  4.0
  DFW is a challenging place to find where to catch the bus for the rental car garage. The signs make it seem like you’re going to go downstairs and there they are, however that’s not the case. You have to wait for a particular color bus and stand in the location for that color. As a first timer for getting a car at DFW I was a little nervous and confused!! Thankfully I asked another colored bus where the rental pickup was and he told me the color flags is where I need to stand. Maybe put something on the app similar to the directions when dropping the car off saying what color bus to wait for.
• KB

  Kamille Brown

  Aug 28, 2026
  5.0
  Hands down the best experience! The guys at the check in counter were efficient knowledgeable and moved quickly. Suggested upgrades and insurance to make sure my Rental was exceptional. The location the car was in to check in the car out was nothing short of Amazing although I always have an easy check-in. This check-in by far was the best IThe location the car was in to check in the car out was nothing short of Amazing although I always have an easy check-in. This check-in by far was the best I rented a Jeep Cherokee by using my points and I look forward to doing the same thing in the future enterprise is my one and only Rental Car option. Thank you guys for your continued great customer service.
• GH

  G. H.

  Aug 19, 2026
  2.0
  I had a frustrating experience renting from Enterprise at Dallas Airport that still hasn’t been fully resolved. I was given a vehicle with a slowly leaking tire and a recurring maintenance warning that I was told was “fine.” The tire went flat after I reached my hotel, and I ultimately had to pay out of pocket for the repair because Enterprise’s payment system wasn’t working with the tire shop they have an agreement with for situations like this. Enterprise did waive my rental fee and promised 2,400 points for the significant time I lost dealing with the issue, including missing an important work gathering. Unfortunately, weeks later, I still haven’t received the points. I’ve spoken with three assistant managers, and each time I’m told someone will look into it and get back to me—but no one follows up. I’m simply asking Enterprise to honor what was promised and provide a resolution. The lack of follow-through has been more frustrating than the original problem.
• SV

  Steve Vadney

  Aug 17, 2026
  4.0
  We recently booked a trip with Priceline to Dallas which included a rental car. Everything was great EXCEPT the rental car. They used a company called Easirent, who claims they send a shuttle every (15 mins on their automated recording &) 30 mins when you finally get them on the phone. However we waited over an hour for them to never show up. There was two other groups also waiting for them to pick them up, one called and expressed his concern very calmly and asked for a refund, at which point they hung up on him. Ultimately we ended up paying for another rental on our own because we still had a 2 hour drive to make after that. Priceline did make it right and for that I’m grateful. They said they would investigate the company to try and prevent this sort of situation from happening to future customers. The customer service rep for Priceline was understanding and very helpful. There was some inconvenience and time delay which caused a domino effect of other issues. Overall I’d say we are mostly satisfied with our experience.

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