Enterprise Rent-A-Car

Reviews

• IL

  IME LOGISTICS LLC.

  1 day ago
  5.0
  We had an excellent experience at this Enterprise location from start to finish. The check-in process was smooth, professional, and quick, and the staff was great. The vehicle we received was clean, well-maintained, and absolutely worth the daily rate. It’s rare these days to feel like you truly got great value and outstanding customer service at the same time, but this location delivered both. What impressed us even more was the flexibility and professionalism when we returned the car a day early. The return process was just as easy and stress-free as pickup, which made the entire rental experience seamless. The DFW Airport Enterprise team truly sets the standard for customer service, communication, and efficiency. We only wish every Enterprise location operated with the same level of care, professionalism, and attention to customers as this one. Highly recommend this location to anyone traveling through DFW.
• SL

  sathish kumar lageshetty

  2 days ago
  1.0
  I had a disappointing experience with the customer service. Before returning the car, I specifically called and confirmed with the online customer service agents that I would be provided a drop-off ride back home after returning the vehicle. However, after I returned the car, the representative at the location informed me that they do not provide drop-off service and that the information given by the online customer service agents was incorrect. This caused significant inconvenience and confusion. I would appreciate better communication and accurate information being provided to customers in the future.
• MM

  Maria

  May 13, 2026
  3.0
  I rented a car from Enterprise in Auburn, WA and Kate Orbistondo set the bar for what I could expect with Enterprise. My next rental, was through a different company who’d asked us to take a video of the car before we drove it so we could prove any damages weren’t us… Kate did all of that on our behalf, and in front of us, I loved the extra layer of customer service and felt better about my Enterprise experience so I returned to the company I knew and trusted. This rental was fine, nothing that will make me specifically choose enterprise again… everyone was friendly and efficient, just nothing above and beyond. Bill seems high, this is my third rental this year, extra charges not explained. I am disabled, so it was great that I could add my 21 year old daughter as a driver for $25/day but no one mentioned there was also a $15/day additional driver charge. All in all, I will enjoy enterprise again, I’m sure, but i probably won’t seek them out above others after additional experiences. Thanks for the ride! 😊
• DL

  Donald Lazzaro

  May 10, 2026
  5.0
  We picked up our Van at DFW airport. There was a shuttle to the pickup location and the process was smooth. The van was ready and we were assisted for some of the features on the vehicle we were not familiar with by Luke M., who was very nice and helpful. The van was clean and the tank full. Since this was a one way rental, we were dropping the van off in San Antonio. This was equally as easy as the pickup. The people at both locations were very friendly and helpful. We have rented from Enterprise many times over the years and the service has always been excellent and consistent. Their rates are very competitive which was nice too.
• JF

  Jen Fox

  May 7, 2026
  5.0
  ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I had the best experience at the DFW Enterprise. The customer service rep at the desk was a beautiful young woman who was friendly and welcoming in addition to being efficient and knowledgeable. After check-in she walked me to the cars and assisted in picking out the perfect one. I had never driven this particular brand before and she was nice enough to help me set up the CarPlay to my phone and show me where to find the basic functions and bells and whistles. The car was clean, had a full tank of gas, and drove great. Drop off was a breeze and the shuttle back to the airport was just pulling up as I walked over.

Frequently Asked Questions About Enterprise Rent-A-Car