Enterprise Rent-A-Car

Reviews

• JG

  Jennifer Gibbs

  1 day ago
  4.0
  Five Stars to the Rental Counter at DFW. This part of the interaction was flawless. Everyone was friendly, helpful, competent and all went well. Everything was explained and we were walked to our choice of vehicles and a person stayed with us to check to make sure all was well with the car before we left the lot. I love the personal interaction with kind humans. We were assured several times, in person and with the little card they gave us that if we needed anything to please give Enterprise a call. The vehicle was wonderful. No worries or complaints. Return was pretty much perfect too. Although, one little thing. If you're returning to Shreveport, LA, there is an Enterprise right at the stop light before the airport. This is NOT the return for SHV. The return lot is at the end of the terminal. It's not a hard thing; but, if you're running late, this info may save you ten minutes. Also, no one was at the Enterprise counter when I arrived; but, there was a note at the desk stating that their neighboring desk would be glad to help. And, the person at National was very helpful. Return was handled very quickly. So four and three quarters stars to Shreveport. So, why just four stars instead of five for the entire rating. It's because of Enterprise Customer Service on the phone. We did have a little issue. We needed the car for a few more hours (still less than the 24 hour rental; we had rented around 7ish but, we had mentioned that we would return it at 2 pm and we really needed it until about 5 pm...) When I called customer service, I was greeted by a very kind person who was very sorry; but, once the agreement was made, nothing could be done to change it. So, despite all those assurances by the wonderful folks at the counter of DFW, when I did need help (and, yes, I would definitely still be within my 24 hour cycle,) the lovely person on the phone could not help. Oh yes, one other thing. If you need to fill up the tank before you return it to Shreveport airport, find an exit, other than the airport one to fill it up. There was only one close station and it was about 20 cents more a gallon than every other exit. (That really isn't Enterprise's fault and it didn't figure into my rating... just fyi.)
• AJ

  Anil John

  2 days ago
  5.0
  I had an outstanding experience with Enterprise, thanks to Ousmon, the branch manager. Shortly after I rented a vehicle for the 4th of July weekend trip, it developed a significant mechanical fluid leak while parked in my driveway, creating a major mess and understandably causing a lot of concern. From the moment I contacted Ousmon, he took ownership of the situation. He was professional, empathetic, responsive, and kept me informed throughout the process. Most importantly, he quickly arranged for a professional cleaning company to come out and clean the spill from my driveway, demonstrating that Enterprise stands behind its customers when unexpected issues arise. It's easy to provide good service when everything goes according to plan, but what truly sets a business apart is how it responds when something goes wrong. Ousmon handled the situation with integrity, urgency, and genuine care, turning what could have been a very frustrating experience into a positive one. Thank you, Ousmon, for your exceptional customer service and professionalism. Enterprise is fortunate to have a manager who is so committed to taking care of customers. I wouldn't hesitate to rent from this location again. AJ
• AH

  Aaron Hargraves

  3 days ago
  1.0
  I would have been better off renting an Uber. I decided to trat myself for my birthday by renting a premium vehicle from enterprise while visiting Dallas, Texas. However, I was 1-1/2 hours away, my family and I hopped in the nice car and started it up only to find out the car is severely undermaintained and in dire need of oil. Service and low oil messages appeared on the dash. So, I parked the car. In my eyes , too risky to drive it. My family did not want to ride in the car risking a breakdown somewhere on the highways or let alone, the interstate. So that is when I figured out the employee who checked the car out for me obviously acknowledged the service and low oil messages on the car’s dashboard and did not disclose this to me. He should have put me into another car right then. This is where I am highly disappointed. He failed customer service and Enterprise failed me. You have lost a customer. I will never rent from Enterprise, National Car Rental, or Alamo ever again. This assures me the Taylor family, nor their stakeholders will never get a dime of my support for their business when I travel anywhere and need to rent a vehicle.
• CW

  Chad Walker

  Jun 30, 2026
  1.0
  To Whom It May Concern: My experience with Enterprise has been incredibly frustrating from start to finish. My 2020 Jeep Grand Cherokee is currently in the body shop after someone hit me. When I initially rented a replacement vehicle, I was given a Jeep Grand Cherokee. Two days later, the check engine light came on, so I exchanged it for a Mitsubishi Outlander because I needed to get to work. I was told they would help me get back into a comparable-sized SUV later. That same evening, I discovered that the rear seatbelt would not properly secure my baby’s car seat. I have three children, so this was a serious safety concern. The next morning, my local Mansfield branch told me they didn’t have any vehicles available and instructed me to contact Roadside Assistance because it involved a safety issue. During my lunch break, I spoke with Roadside Assistance, explained the entire situation, and specifically requested a vehicle comparable in size to the Grand Cherokee. I was told I could exchange the vehicle at the DFW location and that this would not be a problem. When I arrived at the DFW location, I was told they could only replace my rental with another vehicle in the same class as the Outlander because of “policy,” despite my explaining the full history of the situation. Fortunately, another associate listened to my concerns and found a Volkswagen SUV that would accommodate my family’s needs. I completed the paperwork, signed the rental agreement, was handed the keys, and my wife even received two confirmation emails for the vehicle. Then another employee, Uzman, came outside and told me I could not have that vehicle after all. He insisted the transaction had not been completed, despite the signed paperwork, keys in my possession, and confirmation emails. What disappointed me most was not the policy itself, but how the situation was handled. Rather than working toward a solution, I felt like I was repeatedly being told what couldn’t be done instead of anyone taking ownership of resolving the issue. I’ve worked in customer service for over 20 years, and I know that policies should never prevent employees from taking care of customers—especially when safety is involved. Enterprise, I hope you’ll use this as an opportunity to coach your employees, particularly Uzman, on how to communicate with customers and handle situations like this with professionalism and empathy. I simply wanted a safe vehicle for my family, and this experience made an already stressful situation much worse.
• JS

  jim sevast

  Jun 21, 2026
  1.0
  I would like to begin by acknowledging that all of the Enterprise staff I dealt with throughout this experience were friendly, courteous, and genuinely tried to assist me. My complaint is the lack of clear policies, procedures. I booked a Toyota Tacoma for a 30-day rental from Australia, specifically for a road trip that included travelling from the United States into Canada, visiting Vancouver and Calgary, before returning to the United States. Prior to booking, I reviewed Enterprise's website, which stated that vehicles rented in the United States may be driven into Canada, with the exception of certain vehicle classes such as large luxury SUVs, exotic vehicles, and cargo vans. When I arrived to collect my vehicle, I was informed that the Toyota Tacoma was unavailable. Instead, I was provided with what I was told was an upgrade to a Jeep Wagoneer. As I was leaving the rental lot, I received my rental contract by email and noticed it stated that the vehicle could not be taken outside the United States. I immediately asked the attendant at the exit gate, who advised me to call the following day when the manager would be available. The next day, as I was beginning my road trip, I decided it would be easier to visit the airport rental counter in person. I spoke with a manager who was unsure of the policy and made several phone calls seeking clarification. While no one could provide a definitive answer, I was told that the Jeep Wagoneer was definitely one of the vehicles that could not be driven into Canada. The manager advised me that, when I got closer to the border, I could visit another Enterprise branch and exchange the vehicle. She also agreed to waive any return fee associated with the exchange. My next stop was Amarillo. While there, I contacted Enterprise Customer Service because I wanted confirmation that I would be able to take an Enterprise rental vehicle into Canada. If this was not possible, I intended to change my travel plans and bypass the Canadian portion of my trip altogether. The customer service representative advised me to visit the Amarillo branch and exchange the vehicle for one that could be driven into Canada, assuring me that there would be no issues crossing the border. I then visited the Amarillo branch, explained the situation, and exchanged the Jeep Wagoneer for a Buick Envision. I was provided with an amended rental agreement; however, this contract also stated that the vehicle could not be driven outside the United States. When I questioned this, I was told that all of their contracts contained this wording and that, once I was closer to the Canadian border, another Enterprise branch would be able to issue a new contract. Based on this advice, I continued my journey in the Buick. When I arrived in Portland, Oregon, I contacted the local Enterprise branch to clarify what steps were required before crossing into Canada. The representative I spoke with told me that any Enterprise rental vehicle could be driven into Canada and that I did not need to do anything further. Based on that advice, I proceeded into Canada. While in Canada, the Buick developed a mechanical issue and was no longer safe to drive. I took the car to the Enterprise branch at Vancouver Airport, I spoke with the manager there, who advised that she only had two U.S.-registered replacement vehicles available: a Hyundai and a Jeep Wagoneer—the same vehicle I had originally been told could not be driven into Canada. I accepted the Hyundai. My overall observation is that Enterprise appears to lack consistent standard operating procedures regarding cross-border rentals between the United States and Canada. Throughout my trip, I received conflicting information from multiple branches, managers, and customer service representatives. At no point did I receive a clear or consistent information about my rental agreement permitted cross-border travel. The uncertainty surrounding my rental caused unnecessary stress and required multiple visits, phone calls, and vehicle exchanges

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