Enterprise Rent-A-Car

Reviews

• KB

  Kishan Bhatt

  Jun 18, 2026
  1.0
  Terrible service! Hired a car for 11:30am and they did not have it ready. They said we had to wait for 2-3 hours for a vehicle! The worst part is the guy at the desk had such a bad attitude, which reflects how poor their service is
• PD

  Peyton DeLoach

  May 11, 2026
  1.0
  Good luck finding this place. No where does it say it’s located in the actual hotel. No signs outside that indicate it’s here. Finally called and was told it was inside the hotel. Got to the desk and waited a long time for someone to help
• JD

  J Delgado

  Mar 27, 2026
  1.0
  I’ve been a loyal Enterprise customer for years, but this location is on a completely different level—in the worst way possible. The experience was frustrating from start to finish. Policies seemed to change depending on who you spoke with, and the information provided was not just inconsistent, but at times blatantly misleading. What stood out most was the complete lack of accountability and professionalism. Issues weren’t addressed, concerns were brushed off, and there was zero sense that the staff cared about making things right. It felt disorganized, and honestly disrespectful of customers’ time. To make matters worse, the service from one of the managers, DJ Brownlee (or Browlee—however it’s spelled) was absolutely abysmal. Unhelpful, dismissive, and contributed significantly to an already terrible experience. If you value honesty, consistency, and being treated with basic respect, do yourself a favor and go literally anywhere else. This location was an absolute disaster.
• EC

  Emily Carlton

  Mar 12, 2026
  1.0
  DJ was the worst enterprise employee I've ever encountered. Dropped off my car at a body shop for work and ubered to this location. I made a reservation for pickup at 7:30, with unforeseen circumstances I couldn't make it to this enterprise until 8:47 AM. Showed up and there was no one at the desk. Waited 45 minutes for DJ to come back from "picking up a car from Nissan" to find out they didn't have a car ready. 3 other people waiting at this point too. He gave the rental I had reserved to someone else at 7:30. Expressed frustration and he threatened to cancel my reservation. No call to check on if I would still pickup. No warning. Ended up going to the Knox location which was a million times better in customer service.
• DW

  David Williams

  Apr 2, 2025
  5.0
  Lazaire Brown at the Dallas-Hyatt location was the most professional and helpful representative of any company I have dealt with in a while. He made the process seamless and trouble free, and was engaging and fun a while doing it. I rent from Enterprise regularly, but if I didnt before I would now.

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