Clay Cooley Nissan Duncanville

Reviews

• CP

  Celia Payne

  Jul 3, 2026
  4.0
  I had an 11:30 a.m. service appointment at Clay Cooley Chevrolet on Buckner Blvd. and I-30. My service advisor, Natalie, was outstanding. She was professional, friendly, and provided excellent customer service from the moment we arrived. She checked us in, reviewed the vehicle’s mileage and other necessary information, and made the entire check-in process quick and easy. Afterward, she personally walked us to the waiting area and politely let us know the wait would be about two hours. Holy smokes…two hours for a scheduled appointment! I understand service departments get busy, but that’s a long wait when you have an appointment. While I was disappointed by the wait time, Natalie’s professionalism and positive attitude certainly made the experience better. She deserves recognition for her excellent customer service.
• RR

  Ronnie Rios

  Jun 29, 2026
  5.0
  This was our first time purchasing a vehicle from Clay Cooley Nissan, and it was an excellent experience from start to finish. Our sales associate, Stephen King, was outstanding. He and Terry worked hard to help us get into our new Pathfinder, and they were both friendly, knowledgeable, and never made us feel pressured throughout the process. We also had a great experience with Eric Glover in Finance. He was professional, informative, and made the paperwork quick and easy. The entire team was courteous and made the buying process smooth and enjoyable. We truly appreciate all of their help and will definitely return to Clay Cooley Nissan for future vehicle purchases. Highly recommended!
• KM

  Kim Martin

  Jun 29, 2026
  5.0
  Ok let's give a super- duper shot-out to Johnathan Swanson at the Wheatland location with the assistance from Javier. Initially I was there for my daughter to get a vehicle and guess what?? We both drove away in vehicles 2024 & 2026 with all the amenities that we desired. And no trade-ins. No down payment. What'cha waiting on. Dont go to those other dealerships with those overpriced vehicles.! Ok so while waiting on finance for the paperwork. We got hungry and was about to head out to get something to eat... Mr. Wayne (ASM).. was like hold up... ask what we wanted. Javier took the orders. Now we're in the room with Miseal Mundo finishing up paperwork. His personality and knowledge was above and beyond... ate our food and signed the papers at the same damn time
• JL

  Jeremy Ledlie

  Jun 24, 2026
  1.0
  So it's weird that this dealership use to have a 2 star rating. Also weird I was one of the one star reviews and can no longer find my review and amazing this place is now 4.4 stars. Something fishy there but then again if you read all the 1 star reviews you'd understand why. I use to own a 350z, brought it here for some work, paid to have ALL fluids changed which I was told was done. Came back 2 days later for something they weren't able to do and low and behold, I was told I need all my fluids changed. Asked for a manager and showed them I paid for it 2 days ago and all they could do was make excuses. Asked for a refund because I don't believe they actually did it and of course they wouldn't do it thought they were happy to try and scam me to do it again. 2) took my 350z there for a vibration in a front tire. Got a call saying "yup there is a vibration in a tire. It will be $600-800 to diagnose then parts and labor" I said I'd just come pick up my car. Well it was $160 and I asked for what? They said it was because they drove my car around the block. Of course scared again. Took my Z to another shop, he jacked it up, shook each side, said it was a tierod, $200 later parts and labor and the car was fixed. Clearly they are good at scamming to come back from thousands upon thousands of 1 star reviews. Avoid this place!
• CL

  Charmain lewis

  Jun 22, 2026
  5.0
  ⭐⭐⭐⭐⭐ (1000 Stars if I could!) I had an amazing experience working with my car sales representative MeMe. She was incredibly helpful from start to finish and made the entire car-buying process easy and stress-free. Her communication skills were excellent—she kept me informed every step of the way and was always quick to answer my questions. Her customer service was outstanding, and she went above and beyond to make sure I was happy and comfortable with my purchase. She is such a kind, sweet, and genuine person, which made the experience even better. ⭐⭐⭐⭐⭐ (1000 Stars if I could!) I had an amazing experience working with my car sales representative David. From start to finish, he made the car-buying process smooth, easy, and stress-free. My sales representative was incredibly helpful, kind, and professional. Her communication skills were excellent, and he always kept me informed every step of the way. David provided outstanding customer service and truly cared about making sure I found the right vehicle and had a great experience. I truly appreciate everything he did for me. Both of them made me feel valued as a customer, and their kindness and professionalism made all the difference. If I could give them 1000 stars, I absolutely would! I highly recommend them to anyone looking for a vehicle and an exceptional customer service experience. Thank you both for making this such a positive and memorable experience!

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