Clay Cooley Nissan Duncanville

Reviews

• DM

  Danyel Moran

  1 day ago
  1.0
  Was supposed to have my car serviced at this location, and was told the repair would be covered under my warranty by Nissan before arriving on the lot. My car stayed at this lot for two whole days without anyone contacting me due to them not being able to find my vehicle. After calling them about 10 times and being hung up on trying to get information, they found my vehicle, they told me they could not service my car but they would get me a spare tire to help me drive the car off the lot. Then they backed out of that and said they wouldn't give me a spare tire, nor would they even give me an oil change. If they would not have been able to fix my car and told me the day they received it, I would have been happy. However, I am a single mother with two small children and was left without a car for two days and lied to multiple times. When I chatted with Morgan about the issue and she proceeded to text me in all capital letters, it was clear to me consumer care was not their priority, rather selling cars and making money was. Not a single person at this dealership helped me when I needed it and they lost my car on the lot.
• DR

  Devonne -Loving Life in Spite of- Robinson

  May 11, 2026
  1.0
  This will be my second post about this dealership, the initial one I was persuaded to take down by the At the time Finance Manager, pleaded that my experience would improve , being the seller/customer relations failed to meet my expectations, I was treated like they are doing me a favor by financing me,or selling me a vehicle when at the time of purchase my credit score was "Good", and income exceeded requirement, what sparked today's post is the interaction between the management(Frank),and myself, what was revealed today was already known, Clay Cooley Nissan in Duncanville has for some reason animosity/hostility toward me from the tone, body language, and facial expressions as we interact, I'm far from soft hearted /skinned I was raised a jto protect myself at all costs and I deman respect from anyone that I interact with as I will give them the upmost respect in return, but when I am disrespected in any type of way I will go to the furthest extent to see that the other party has seen the reactionn9f their actions which in a professional setting should have never been an issue, I learned how to "save face" a long time ago,.Today, my car was returned dirty interior& exterior items were missing, excessive dirt & rocks in my flooring and seating,and the what was a small cigarette burn hole has now turned 3 times bigger, yes,bi am saying someone burner the small hole froma cherry into a dime sized hole, it had a prevelant smell of someone's rear end, that's the best I could describe the smell, plus it smelled wet/ mildew as if my windows were left down, and the interior got wet and was left to dry out in the sun , after bringing this to the managers attention, after I specifically informed him of the previous time my car was in for repairs, it was returned dirty ,and in disarray, he stated he would make sure that this experience would be smoother and less stressful, but boy was I wrong, I don't know what it is but I respect the dark energy here , and will gladly take my business elsewhere
• DY

  David Young

  May 8, 2026
  5.0
  I purchased a 2024 Nissan Kicks at this dealership. When we made the purchase we only got one key fob. The salesman told us we could get a second key fob from the Easy Care package. We contacted Easy Care and was told we could not get another key fob because the dealership only gave us one. After a futile attempt to get a key fob from the salesman, I spoke with the presale manager. He immediately took action to get us the second key fob within a couple hours. We appreciate the excellent service and his customer oriented attitude. Thanks again.
• KR

  Keila Rosas

  May 4, 2026
  5.0
  Just want to say a quick thanks to Randall, who helped me in the entire process of acquiring my new vehicle. He was professional and reassuring. He got me in a 2023 vehicle with low mileage. I'm Happy with my purchase. Now, getting the loan approval folder ready to take to sign the loan documents we'll that was a very long waiting period. Be prepared to wait. I must say Leo from finance department was professional and reassuring, they made it happen. Signing the loan documents was a fast process of 30-45 minutes. Over all I'm happy with my purchase and both helpers Randall and Leo.
• TR

  Traci Ripley

  May 4, 2026
  1.0
  Avoid Clay Cooley Nissan in South Dallas. I’m not saying that lightly. They will treat you great—right up until you buy a car. After that, you’re on your own. I brought my 2024 Pathfinder in multiple times for a noise issue that started after their body shop repaired it. Instead of diagnosing it, they brushed me off with guesses. First time, they didn’t even look at it—just told me it was “brakes wearing in", this was at least 10 months after purchase, so that immediately didn't make since to me. After my accident, I had it repaired through their body shop. It took about three months to get it back, and immediately there was a new noise that had never been there before. When I questioned it, I was basically told, “It’s been wrecked, it’ll never be the same.” Given how this has been handled, it makes me question the quality and integrity of the original repair. I’m now driving a vehicle I’m supposed to trust, while being told “that’s just how it is.” That’s not acceptable when safety is on the line. Months later, same noise. I bring it back again. This time they actually look at it—and immediately land on brakes needing to be replaced. Why? Because it’s easy, quick, and not under warranty. That’s their pattern: They go straight to whatever is NOT under warranty and can be billed—before actually diagnosing the real problem. I questioned it because I knew that wasn’t the issue—but I agreed just to get it fixed. It cost me over $400. The noise is STILL there. So let’s be clear—they didn’t fix anything. They sold me a repair that did absolutely nothing to solve the problem. That is unacceptable. On top of that, my hood isn’t even aligned properly now, and instead of fixing something that is a simple adjustment, they’re trying to send me somewhere else to deal with it. This is how they operate: • No real diagnosis • Jump straight to out-of-warranty, billable repairs • Avoid responsibility when it doesn’t work And yes, if you’re a woman, expect to be dismissed even faster. They have offered ZERO accountability and ZERO solution for charging me for a repair that didn’t fix the issue. At this point, they absolutely should be refunding that money. Take a look inside while you’re there—overworked employees, long waits, and a system clearly built around pushing volume, not actually helping customers. For a service department that’s quick to recommend repairs that didn’t fix the issue, given what customers are being charged, there is no excuse for being this understaffed. Instead, one employee is left handling an impossible workload while a lobby full of frustrated customers waits. That’s not just bad management—it’s unacceptable. People should know this before they walk in the door. This isn’t just bad service—it’s how people get taken advantage of. If this has happened to anyone else here, speak up. This shouldn’t be normal. EDIT 5-13.26 UPDATE AFTER DEALERSHIP RESPONSE: After my original review, Clay Cooley Nissan responded publicly saying they wanted to “work toward a resolution.” Meanwhile, their service department has now had my vehicle for almost TWO WEEKS, and communication continues to be a major issue. The last update I received was that they were waiting on a part they expected last Friday. Since then, I’ve been waiting to hear whether I’ll even get my vehicle back this week—or if I should prepare for a THIRD week in their loaner vehicle. What makes this even more frustrating is that they STILL have not clearly communicated what the actual issue with my vehicle is. I was previously charged over $400 for brakes that did absolutely nothing to fix the original problem, and the noise is STILL there. So at this point, I would like to know: what exactly IS wrong with my vehicle? Because we now know for certain it was NOT the brakes they previously sold me. I would appreciate actual accountability and resolution instead of another generic response.

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