Clay Cooley Nissan Duncanville

Reviews

• CC

  Chukwuma Nmeka (Chuks)

  1 day ago
  1.0
  Extremely disappointing experience. I was encouraged to drive nearly two hours to Clay Cooley Nissan Duncanville to discuss a vehicle and trade in my 2015 Ford F-150. After arriving, they offered only $1,500 for my truck, and the entire experience left me feeling like there was never a serious intention to make a reasonable deal. I spent a significant amount of time waiting after making the long drive, only to leave frustrated and without accomplishing anything. If the dealership knew they were going to value my trade anywhere near $1,500, I wish they had been upfront before asking me to come in. Customers’ time matters. I would strongly recommend getting trade-in numbers and important deal details confirmed in writing before making a long drive to this dealership.
• RB

  Richard Brauer

  1 day ago
  1.0
  I came to Clay Cooley Nissan in Duncanville today genuinely interested in trading my current 2026 Nissan Sentra SR for a Sentra SL. I want to make one thing very clear: **my salesperson was not the problem.** My concern is specifically with the individual who was brought into the conversation afterward to try to move the sale forward. During the financing discussion, I was asked whether I could get a cosigner for approximately ten months. I explained that I could not. Because of some extremely difficult circumstances involving my partner and what has happened in my personal life, I also explained that I simply do not have someone I can call and ask to cosign a vehicle. Instead of accepting that answer, I continued to hear variations of, “There has to be somebody,” and “I know you've got somebody.” I repeatedly explained that there wasn't. Eventually I became visibly emotional and was crying while trying to explain why this was such a painful subject for me. Even then, I felt that the pressure continued instead of someone simply recognizing that I had answered the question. That is where this experience crossed the line for me. I understand car sales. I understand dealerships want to sell cars, managers work deals, lenders have requirements, and sometimes financing simply cannot be structured. I would have completely understood being told, “Unfortunately, without a cosigner we cannot make this work right now.” What I did not expect was to feel like I had to repeatedly defend the fact that I genuinely do not have someone available to cosign while I was visibly distressed. There is a difference between persistence in sales and continuing to push after a customer has clearly answered a very personal question. What makes this especially disappointing is that I already own a nearly new Nissan Sentra SR. I came here because I was seriously considering upgrading to an SL. I wasn't someone who needed to be convinced that I wanted the vehicle. At that moment, I simply needed someone to listen. A little empathy — even something as simple as, “I understand. Let's see whether there is another option” — would have completely changed this experience. Instead, I left that conversation feeling embarrassed, emotionally overwhelmed, and as though my personal circumstances mattered less than completing another sale. Again, **I do not want my salesperson blamed for this review.** My concern is specifically with how the later sales/financing conversation was handled by the person brought in to work the deal. I hope dealership leadership looks into what happened. Persistence may be part of selling cars, but recognizing when a customer is genuinely distressed and respecting a clear answer should be part of customer service as well.
• AR

  Alyssa Remington

  6 days ago
  1.0
  Jason was the worst extremely unprofessional and caused his sales associate a loss of sale… after being lied to multiple times by everyone I was ready to buy the car and had been waiting they didn’t want to wait for me to go to carmax he got so rude and said you don’t have to buy the car and was exactly right I got my Mach e PREMIUM from group 1 ford rockwall same day got a great deal and extremely polite and responsive staff! Another manager apologized on his team’s behalf which I appreciate but do better guys and don’t disrespect people who are ready to buy!
• SS

  Shan

  Aug 15, 2026
  2.0
  I purchased a 2026 Nissan Kicks from Clay Cooley Nissan Duncanville about 2 weeks ago and so far it's been a whole ordeal. Prepare for a long read. First off, my salesman Floyd, he assisted with just getting me in a car. Not per day the car that I wanted for long term but just to "get me in a car," which I was surprised and a little happy about. However, it is not a car I would stick with. The car was overpriced, for a base model. I also had "buyer's remorse" and went to take the car back. However, Wayne assisted with getting the numbers down to a reasonable amount. Fast forward a week later, the rim(or hub cap) got scratched from a pothole so I contacted the services department for repair. They stated I would have to contact Family Guarantee services for a claim before scheduling a repair. Along with a couple other minor things I needed to have looked at. I called FGS who eventually informed me that I needed to contact Cochran Chapel for a claim. I called them and submitted a claim. They also told me to contact the service department at the dealership so that they could connect with them to confirm claim. I called and set up an appointment with services. I'm glad I didn't take the 45 minute drive to them the day of the appointment because when I called to try to get an appointment with a closer convenient location, I was told that the warranty associate would have to come and inspect the car on certain days. Then I was transferred to a service agent, who was not professional at all (Katie), who stated that I have to take my car to the Irving location because they're the only location to hand that type of repair. She says "just take it to them, they'll fix it." No mention to the warranty associate coming on certain days. Then says I would have to schedule the appointment with them and hangs up. When I called the Irving location, the CS rep, Havenly, stated that they would have to check to see what days the tire specialist would be available. So I have to wait for they're call to schedule. Mind you, I work on the road and weekends are MY best availability. So basically I have to take off work to get the repair done on the day of THEIR availability. Then I was told this would take a WHOLE DAY.🤦🏾 This has turned into a whole headache. Which I had a gut feeling (based on previous reviews regarding the service department) that this would be a whole situation. I never want to go back to another dealership. Specifically, Clay Cooley Nissan Duncanville. I gave two stars for the grace of getting me into a car but I'm sure I would receive better service elsewhere.
• JD

  Jeanette Davis

  Aug 6, 2026
  1.0
  ***UPDATE FROM PREVIOUS POST*** I thought that I would put this out there, when I made the initial review it was in good faith (u know every big establishment always wants u to go online to do a review), of course I "fluffed" it to avoid posting any dissatisfaction, but the sales person that assisted me during the sale was the typical salesperson and as mentioned before he did keep me apprised of what was going on the entire 4 long hours that I was there, and in fact when purchasing a vehicle its the Finance person that actually makes it happen anyway what prompted this *update* was Mr Paul White (prior to me coming in he was blowing my phone up, message, after message and message) called repeatedly so I finally went in, sat there while they do their thing they finally got me approved, I signed the paperwork and drove off in the vehicle which I thought was mine I drove to Grand Prairie was turning in on my street and got a call from someone not the salesperson but someone telling me "Ms. Davis this is ?? from Clay Cooley Don't turn the car off if u do it won't start because that's not ur vehicle!!! You have the wrong vehicle !!! And u need to bring the car back now mind you myself and my 11 yr old grandson had already been there more than 4 hrs almost 5 so that should have been enough time to get EVERYTHING right, now we hadn't even had dinner and the dealership was closed !! I drove back and got apologies but WTH after I got the correct car which was almost identical to the other one so finally after the guy that I guess puts the license plate on the vehicles left that up to Mr Paul White he couldn't even find screws and had to get help with that, by this time im trying to stay level headed so he got me in the vehicle and while standing talking he said just let me know when u want to come by and I'll fill your tank up and have the car washed...well guess what I did and that didnt happen and in my opinion I should not have to run you down to have u keep your word so I sent a text saying don't worry about it I didn't ask for that you offered 😕 so I'm done when I need another car im sure I'll still go there but will not let him sell me another car, might even get the wrong car again I am in my 60's and old enough to know once they make that sell whatever (most times) that a salesperson tells u won't happen. SO IM DONE ✔️ now don't get it twisted I can pay for whatever I need but don't offer something and then don't keep your word ....and SN: appearance and tidiness is key people if you're going to be working with the public keep your nails clean, and dress appropriately salespeople shouldn't have nails looking like they work on cars and pulling engines ....now Im done ********************************* I had to send a review on this....I was in the market for a new vehicle and contacted Clay Cooley Nissan online a couple of weeks ago but didn't move forward because in the back of my mind I knew my credit was challenged and I didn’t have thousands of dollars to put down. Well guess what ! I huge thank you to Paul White and Clay Cooley Nissan, he made made the process almost seemless, he was knoweable, more than professional and patient with all my questions, and HE KEPT ME INFORMED THROUGHOUT THE ENTIRE PROCESS and after working his magic I rolled out in a Canyon Bronze Metallic colored 2026 Nissan Kicks S. If you are in the market for a vehicle please ask for him you won't be disappointed 😉 Sidenote: I'm in my 60's and never bought a new vehicle always used abd it only had 20 miles on it.

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