AutoZone Auto Parts

Reviews

• MA

  Mickey Admony

  Aug 9, 2026
  1.0
  The majority of the staff is not friendly or professional , I bought a product that that stuff is damaged inside because the package was open I asked from one of the members to make sure they told me yes everything is okay , I used the product and when I got to the last step of me using it , it was damaged so I had to repackage it and go back to return it , one of the staff member was yawning and falling asleep behind the screen , their manager did give me a refund if I didn't even talk to me to find me solutions for the work I've done an offer me alternative products that I would be more than happy to pay for , everything over there is in slow motion , there is no urgency on helping customers , I don't believe that the management or AutoZone cares about this location because it's like that in the past 7 years that I'm purchasing from there today was the last day , I have a fleet of Ford vehicles and I prefer to give my money to somebody else
• JJ

  Jr

  Jun 27, 2026
  5.0
  Yenyfer was supper help full. She made my experience at this store smooth and quick.
• DL

  Demontric Lockridge

  Jun 20, 2026
  5.0
  Shoutout Zachya I came 10mins before closing she went above and beyond to make sure I had the right parts. Great customer service.
• RL

  Rendi Love

  May 30, 2026
  5.0
  The employees at this store went above abd beyond to help me even though the store didn't carry what I needed. Big Big Shout out to Grover, Brandon and Zachya. 🥰😍🥰. Ill be back 😁
• MC

  Mr. Pop Culture

  May 25, 2026
  1.0
  1 Star This was the single worst retail customer service experience I have ever had. On Memorial Day, I ordered a car battery through AutoZone's same-day delivery service from the Columbia Avenue location in Dallas. I ordered directly through AutoZone's app and website because my vehicle would not start and I had no reliable way to get to the store. I spent four hours sitting in my living room waiting for the delivery. I had the tracking information open the entire time. Then, without a phone call, text message, knock on the door, or any attempt whatsoever to contact me, the order was suddenly canceled. I immediately called customer service. The first representative could not explain why the order was canceled. I asked for a supervisor. The supervisor also could not explain why the order was canceled or why the battery could not simply be redelivered. No one took ownership of the problem. No one offered a solution. Because I still needed a battery, I walked to the store in the rain. Once there, I discovered that the battery I had originally ordered was not even the correct battery for my vehicle. Ironically, if AutoZone had successfully completed the delivery I paid for, I would have discovered that mistake from home instead of after spending hours waiting and then walking to the store. The experience somehow got worse. Instead of handling the transaction as a simple exchange, the store processed a refund and then attempted to charge me separately for the correct battery. Only after my card was declined was I informed that refunds can take 3-5 business days to process. In other words, the money from my original purchase was tied up, I couldn't access it immediately, and I was left standing in the store unable to buy the battery I actually needed. So after waiting four hours, receiving no delivery, getting no meaningful assistance from customer service, walking to the store in the rain, and spending additional time dealing with a preventable transaction issue, I left without a battery. This wasn't one mistake. It was a chain of failures involving AutoZone's delivery system, customer service department, and store-level transaction handling. At every step there was a lack of communication, accountability, and common sense. I rarely leave negative reviews, but this experience earned every star it didn't receive. Avoid AutoZone's same-day delivery service if your vehicle is disabled and you actually need the item delivered.

Frequently Asked Questions About AutoZone Auto Parts