Alamo Rent A Car

Reviews

• JL

  Jason Lacey

  3 days ago
  5.0
  Easy pick up and drop off even though the pick up and drop off points were at different airports. Car was clean and reliable.
• WT

  Will Thompson

  Jul 3, 2026
  1.0
  Tried calling, was met with silence for 5 minutes and then was asked to take a survey on the assistance I had received.
• PE

  Peter E.

  Jun 22, 2026
  1.0
  A car was reserved through a third party ; flight was delegated and although ai called upfront and announced the delay , they closed their counter and we were stuck on the airport in the middle of the night , needed to pay for a uber to the hotel. Next day when the counter opened , they declined to provide a car as a scanner showed a red light on my passport and no one was prepared to explain the scanner and its functionality although I passed TSA coming from Europe. So Alamo mainly indicated that I travelled under a falsified passport. After all their behavior , I requested a written confirmation from Alec the manager so I have all of this in writing , which was declined as well . After i insisted on a written documentation of Alamos actions I was requested to leave immediately the counter and was stuck again on the airport . Consequences will follow as this behavior creating additional costs without providing any actions for refund is not acceptable .
• MM

  Mimi

  Jun 20, 2026
  4.0
  10/10 customer service experience with Caresha at the counter. There were no long lines, and she greeted me with a smile. She was respectful, efficient, and handled everything quickly and accurately. She made sure I was placed in a vehicle I was comfortable with, thoroughly explained the return policy, and answered all of my questions. Based on my experience with her, I would absolutely return. However, I do want to provide feedback regarding the Caucasian woman who appeared to be a manager. She could benefit from a refresher in customer service and escalation management. Speaking to customers with respect should always be a priority. Raising your voice or speaking in a heightened tone is unprofessional, especially when the customer has remained calm and respectful throughout the interaction. Professionalism and respectful communication should be maintained at all times. Please do better.
• RJ

  Relencia Jefferson

  Jun 14, 2026
  5.0
  All of the staff were courteous, helpful and so very kind. I am very big on Excellent Customer Service and it was at 1000%. I had a Wonderful, Very Memorable Experience renting a vehicle from Alamo. I will definitely be a return customer in the future. The vehicle that I received was IMMACULATE! A Brand New Bronco! Do yourself a favor and rent from Alamo when you need a Rental Car.