AutoZone Auto Parts

Reviews

• JG

  Justin Granade

  Apr 24, 2026
  1.0
  I had a very frustrating experience with AutoZone and will be avoiding them going forward. First, I was told the part I needed was in stock. When I arrived to pick it up, they suddenly said it had to be shipped from their hub and would be available later that day at 4 PM. I called at 4:50 PM, and they told me it still wasn’t there but should arrive shortly and that they would call me back. No call ever came. When I followed up again, I was told the part wasn’t in stock at all—and worse, that it had never even been ordered. At that point, I requested a refund. That’s where things got even worse. I was initially told the refund would take “a couple of days.” After no refund showed up, I called back and was told it would take 5 business days. I called again after 5 business days (on Friday), only to be told the refund was still “pending” and would take another 5 business days. This entire process has been disorganized, misleading, and incredibly frustrating. The lack of communication and accountability is unacceptable. Terrible customer service and a broken process from start to finish. I still have not received my refund, and now I’m being told to wait even longer because weekends don’t count. I will not be doing business with AutoZone again.
• MP

  Mike Phillips

  Apr 9, 2026
  5.0
  Me and my wife, we needed some light bulbs, and went to O'Reilly's first. But the guys there were totally unhelpful, saying it was too "difficult." So, we ended up at Autozone. There were already a bunch of people being helped, but I spotted this guy, Abraham Cortes, and asked him if he could give us a hand. No hesitation at all, he was all in! I told him I needed my headlights and brake lights swapped out, and he just said, "No problem, I can do that." He even went out, took a look, and suggested some bulb grease to keep water leaks and corrosion from messing things up later. Seriously, that was awesome of him. He went back out, and in just a few minutes, he was done and did a fantastic job. He even saved us some cash and a possible ticket from the cops! Definitely a super hard worker with amazing customer service.
• ML

  Matthew Lynch

  Apr 1, 2026
  5.0
  ⭐⭐⭐⭐⭐ Outstanding experience!! Ellen C is the real deal! I stopped in recently and was blown away by the level of service I received from Assistant Store Manager Ellen C. From the moment I walked in, she greeted me with a genuine smile and immediately made me feel like a valued customer. I came in a little frustrated, not entirely sure what I needed, and Ellen took the time to actually listen, ask the right questions, and walk me through exactly what would solve my problem no upselling, no runaround, just honest, knowledgeable help. What really stood out was how she managed the floor at the same time multitasking with her team, keeping things running smoothly, and still never making me feel rushed. You can tell the staff looks up to her, and it shows in the whole vibe of the store. This kind of leadership from a manager is rare and truly makes a difference. Ellen C is exactly the kind of person who reminds you why you shop local instead of ordering online. AutoZone is lucky to have her. I’ll be back without hesitation! 🙌
• AK

  Amanda Kelso

  Mar 26, 2026
  5.0
  My friend and I were traveling to Dallas from Houston, and our car’s engine light turned on and was flashing. We went to autozone and asked them to scan the car to see what was wrong. It turned out to be the cylinders. Shoutout to Donald Green! God truly sent him to us in this moment! He heard what the problem and quickly came to help even though he was busy. He was so kind and patient in helping us change a spark plug and explaining to us what else needed to be done on the car. Thank you God and Donald Green!!
• AC

  Amanda COOPER

  Feb 21, 2026
  1.0
  Terrible customer service received on a phone call. Very rude. The last visit inside the store, was unprofessional also. Im not going to use auto zone anymore. I went down the road to O'Reilly and got better service, and more professionalism . You need to train the employees on better customer service. I'm not asking to be treated like a Princess, just not talked to in a rude manner for a simple question

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