Safelite AutoGlass

Reviews

• AB

  Andy Bhakta

  1 day ago
  1.0
  I am extremely dissatisfied with the level of service and lack of communication I have received regarding my windshield replacement. After my initial windshield replacement by Safelite, I immediately noticed that the rearview mirror was not seated properly. I contacted Safelite again and was informed that the windshield would need to be replaced a second time because the bracket supporting the rearview mirror was incorrect. Following the second replacement, the technician advised me that the mirror still was not properly aligned and stated that Safelite would need to order an OEM windshield. I was also told that the local service manager would be contacting me directly to provide an update and resolution timeline. It has now been over three weeks, and I have not received a single phone call or update from anyone at the local branch. I have contacted customer service twice during this time and, on both occasions, was simply told that the local branch would reach out to me. Despite these assurances, no one has contacted me, and my rearview mirror remains dangling and unsafe. At this point, I am beyond frustrated with the lack of accountability, communication, and urgency shown throughout this process. I have been more than patient while Safelite has had multiple opportunities to resolve this matter properly.
• BG

  Becky Gazaway

  2 days ago
  5.0
  Car dealer quoted twice as much and said they would hold our car until insurance paid. Safeties couldn't have been easier to schedule AND they came to us. Install technician was courteous and professional.
• KL

  Kandis Llamas

  May 13, 2026
  5.0
  I came to safelite they fixed my window in a hour and had the glass already didn’t have to preorder Noe was really helpful at front desk and Connor fixed my window and cleaned the excess glass out of my car for my daughter thank you so much Safelite !
• CC

  Christopher

  May 3, 2026
  5.0
  Safelite did a fantastic job, very prompt and professional. Came out to my home to do the job and started as scheduled. They worked with my insurance and it was all hassle free. Our installation rep was professional friendly and kept me updated. I highly recommend this company.
• AH

  Adam Hinchcliffe

  Apr 28, 2026
  1.0
  ​I had my windshield replaced here late last year, but the first heavy rain last week revealed a major issue: water was leaking directly through the front camera housing. ​When I brought it back, I was told they would "take care of it" by ordering a brand-new replacement windshield, which is why they needed the car for a full day. However, when I picked the car up, I discovered they hadn't replaced the glass at all—they just pulled the old one and resealed it. ​If the initial installation was shoddy enough to leak into the car’s electronics, the bare minimum should have been following through on the promise to provide new glass. Cutting corners on a safety-critical component after already failing the first time is unacceptable.

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