Enterprise Rent-A-Car

Reviews

• JM

  Jenifer Mackin

  4 days ago
  5.0
  Jaydon was azing. Excellent customer service!
• MH

  manuel hiracheta

  May 9, 2026
  5.0
  Very nice manager very happy with a smile and employees there are very nice and happy with a smile too. They did a big favor in taking me to the rental and back to body shop . I will be back again if I ever rent a vehicle thank you manager and crew
• AC

  april cowgill

  Apr 23, 2026
  5.0
  Their awesome was able to leave my renal at the repair shop when my car was finished and enterprise picked it up no hassle no extra charge it was awesome thank to them and gerber collision
• KC

  Karli Cherry

  Apr 22, 2026
  5.0
  My son was involved in a car accident while out of town, and I couldn’t get to him. Jayden, store manager was so gracious and accommodating to make sure he was picked up safely and made the rental process easy. I can’t thank this store enough for taking care of my son and getting him back on the road!
• EC

  Emma Cornish

  Apr 9, 2026
  1.0
  I am referencing Rental Agreement #396812 *Please note my name was spelled incorrectly on the documents created by Enterprise* I had a very disappointing experience with Enterprise, especially as this was my first time ever renting a car. Based on this experience, I would not recommend this location. I initially called to schedule a rental and a pickup from a collision center. I was clearly told that a vehicle was available at a specific insurance-covered daily rate and that I would be picked up at 10:00 AM. To be safe, I called again the morning of at 8:00 AM and was reassured that everything was in place and that someone would arrive around 9:00 AM so I would not be left waiting. Unfortunately, no one ever showed up. I waited for over an hour at the collision center and ultimately had to arrange my own transportation—both to leave the center and to get to the rental location. When I arrived, the manager informed me the rate would be $10 more per day than what I had been quoted and agreed to. I explained that this was an insurance-covered rental and that I could not accept additional out-of-pocket costs. Instead of working toward a solution, he initially told me he couldn’t provide a vehicle at that rate and made several unprofessional remarks, including comments implying that I should expect it to be “expensive” and questioning my ability to afford it. He also argued that I had “called the wrong place,” despite my reservation being in their system. Only after I pushed back did he agree to honor the originally quoted rate, framing it as a “favor,” and told me I would need to wait an additional 30 minutes. The experience did not improve from there. About a week later, I called (on the exact day I was instructed to do so) to extend my rental. I was told I needed to provide another deposit due to an extra day, despite having already paid for the week upfront. When I asked for clarification, the manager stated that I was “wasting his time” and refused to properly explain. He then told me my math was wrong, that I didn’t understand, and that I could either return the car immediately or pay what he was demanding. Additionally, he refused to provide any statement or breakdown of charges during the rental period, only stating that I would receive documentation when I returned the vehicle. As a first-time renter, I expected clear communication, transparency, and professionalism. Instead, I experienced missed commitments, inconsistent pricing, lack of transparency, and dismissive, unprofessional behavior—especially from a manager. This was an extremely frustrating experience and not the level of service I would expect from Enterprise. I have attached pictures of the phone number I called with the phone number that’s provided on the Copperas Cove store location.

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