Enterprise Rent-A-Car

Reviews

• SC

  Shubham Chorage

  Aug 24, 2026
  1.0
  Absolutely horrible and slow service at the Enterprise College Station office. My reservation was for 12 PM, and I was told that a car would be available for me. I called for about an hour before finally going to the location around 3 PM, only to be told that they didn't have any cars available. I then asked if they could provide a ride to another Enterprise location in town. I was told to wait, and after waiting for over an hour and making multiple requests, I still received no response or assistance. The entire experience was extremely frustrating. There was a complete lack of communication, urgency, and customer service. It felt like nobody cared that I had been waiting for hours or that I was left without a vehicle despite having a reservation. Very disappointing experience. I would not recommend this location based on the service I received.
• AA

  Anonymous

  Aug 6, 2026
  1.0
  WARNING: If you're neurodivergent and/or suffering from a recent traumatic event & need to come here for a temporary vehicle for time-sensitive medical care, DO NOT let them take you here alone. Even if it's inconvenient and takes longer to find a trusted adult like a roomate, school faculty member, coworker, or so-on, it's safer to bring someone you trust who can advocate for you if things go south. Although it might not be your first thought to assume a corporation would knowingly put you in a situation where you're exposed to harm and people twist your words against you or that in a room full of adults no one would step in to help, corporations are not your friend & many people won't help out unless they have a way to benefit from it. Most big franchises do not have an incentive to train their staff adequately on how to compassionately work with people who are traumatized, overstimulated, or overwhelmed. Moreover, many corporations also lack sufficient levers of accountability. So yes, they "can" get away with it. Therefore, I've come up with some ground rules. My 4 tips to minimize potential harm: 1) Bring at least one other person who cares about you along 2) Schedule your appointment at a time when someone you know could drive you there 3) Don't talk about your personal life or other things at all and keep your responses to employees simple to "yes", "no", or nonverbal gestures like offering the card and ID, and 4) If they ask you to leave, even if your pain requires you to sit or lay somewhere & it's too hot outside to be there without water, you must still comply ASAP so they can't try to misrepresent your character & leverage any perceived "noncompliance" against you to call law enforcement. Avoid the risk, since ND adults historically have higher rates of getting shot when cops get involved. I know it seems unfair, but if you feel discriminated against, calling for a manager usually isn't gonna help (who do you think hired and trained the staff?) and even if you breakdown crying or have a panic attack, people aren't necessarily gonna have any sympathy so do as Micheal Jackson said and "beat it". While it might be unfortunate for you to come to terms with, crying outside can sometimes be safer than staying in a place where people are already biased against you and don't care if you get home safely. The people who own the shops nearby might be more understanding and give you a safe place to sit in the air conditioning if you ask nicely, so please just try to tough it out, arrange a way to get home, and find someone trustworthy if a company puts you in a bad situation. Now onto the review. ===== After a wretched experience, I had my friends pray with me that that 1 blonde receptionist girl shall never encounter dire hardships in her life and that she stays in good health, because it's difficult to fathom a person with a heart and soul like hers thriving on any deeper, non-superficial level. Her level of empathy and decorum speak to a lack of character, and a company culture that leaves much to be desired. I will be sending my thoughts and prayers that nobody ever treats her the way she treats other people, and that she never has to be in the position she revels putting others in. 🙂‍↕️ To anyone reading this, I hope the next time you encounter someone lacking in morals and sense (whether it's as a customer, as an employee, as a lover, or any role you take in your life) that you take a step back and recognize you will spare no braincells suffering the fool, and people who mistreat you will never feel sorry for it. The people who screw you over the most when you're at your lowest point probably go to sleep at night just fine, without a shred of remorse or shame. But it's O-K. The best you can do is to keep trying, keep working hard, and remember that He has bigger plans for you. 🩷 You may have outgrown these types of people, but they have to suffer the punishment of being themselves. So let your heart be light and unburdened.
• LN

  Linda Nelson

  Aug 6, 2026
  5.0
  I unexpectedly needed a car to get my cousin to the airport. I called Enterprise to reserve a car and was out the door in record time. Service was both friendly and professional!
• YH

  Yulisa Harris

  Aug 3, 2026
  5.0
  Reasonable prices and had a great interaction with the staff.
• BC

  Bessie Cahee

  Jul 15, 2026
  3.0
  I called this location several times trying to get a pick up, but they do not answer their phones. I finally had to Uber to the location.The type and style of car wasn’t available that I had booked. They offered me a different car which Smelled like cigarettes. My reservation was for 10:30 AM, But I did not leave this location until 11:45 AM and I settled for a much smaller vehicle. Two days later, I return to this location, and I’m assuming it was the manager who tried to rectify the problem by putting me into a larger vehicle at the same rate I was paying for the smaller one, He also apologize for My unwarranted experience. I was also charged for an extra day that I shouldn’t have been charged for.

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