DeMontrond Ford

Reviews

• CM

  Carmen Martinez

  3 days ago
  1.0
  My husband brought his Mustang to DeMontrond Ford today (Friday, June 26) for two warranty recall repairs after scheduling an 8:00 a.m. appointment online. At check-in, he was told he would receive a call later in the day and that the vehicle should be ready for pickup in the early afternoon. Unfortunately, that's where the experience began to fall apart. When we hadn't heard anything by early afternoon, the two of us made roughly 20 phone calls between about 1:30 and 3:00 p.m. Every time we selected the Service Department from the automated system, we received a long pause followed by a message that the department was unavailable and that the voicemail box was full. We also tried reaching the operator, left a voicemail requesting a callback and never received one. Eventually, we reached someone in the Parts Department, who was kind enough to relay our message to Service and let them know their phones didn't appear to be working. We were told someone would call us back, but after another hour without hearing anything, my husband drove back to the dealership. At that point, the service receptionist wasn't able to provide a status update or even confirm whether the vehicle had been brought into the shop. After about 10 minutes, she returned and explained that one of the recall repairs could not be completed because the required part wasn't in stock. We were then given the option of leaving the vehicle through the weekend or bringing it back on Monday. It would have been extremely helpful to receive that information earlier in the day, especially since we had been trying so hard to reach someone by phone. When my husband asked which of the two recall repairs required the part, the receptionist wasn't sure. She did assure him that the vehicle would be completed no later than Monday morning, with a possibility of Saturday Morning as well, so he could make it back to work, and we're hopeful that timeline holds true. This was our first visit after moving to the area, and we were hoping to establish a long-term relationship with this dealership for service and our next purchase. Our biggest disappointment wasn't the unavailable part-that happens, but rather the lack of communication throughout the day. A simple phone call with an update would have completely changed our experience. We're giving the service department the opportunity to finish the repair, and if everything goes smoothly on Monday, I'll gladly update this review. We truly hope this was just an off day because we'd like to become long-term customers. I also hope someone from management can look into the phone system and communication process so future customers don't have the same experience.
• EA

  Ella Atwood

  Jun 17, 2026
  5.0
  The best place ever!!!! Go see Leo and Angie! Friendly staff, easy financing and knowledgeable folks. Home of the forever warranty. We are so happy to be part of the FORD family. Love our new EXPEDITION!!! DO NOT go anywhere else. This is a hidden secret near Cleveland TX, they will totally take care of you!
• TT

  Ty Tillison

  Jun 10, 2026
  1.0
  I drive a 2022 f350 dually. Told them that before I brought it in. Get it dropped off late one evening after work and the next day they tell me they can’t work on it because it’s “too long” and deleted. Not sure what a delete has to do with the axle, but I guess it makes it unworkable!
• WS

  William Smith

  Jun 3, 2026
  5.0
  Amazing experience, as always. I'm bit biased because this is probably my 8th vehicle from this location. The entire staff have always done an amazing job to get you on your way as quick as possible, regardless of the reason for your visit. No games, straightforward pricing, excellent service, great people.
• RH

  Russ H

  Jun 2, 2026
  1.0
  Went in this morning for an oil change with a scheduled appointment and was told I’d have to wait an hour and a half. Meanwhile, customers without appointments were being serviced ahead of me. The service advisor even told me that, because of the way their system works, it’s actually better not to book an appointment online. After waiting 10 minutes just to be acknowledged, that wasn’t exactly what I expected. Needless to say this experience was disappointing and I’ll be taking my business elsewhere.