Grease Monkey

Reviews

• CV

  Christine Vasquez

  4 days ago
  1.0
  I had to update my review because I was disappointed to discover that my vehicle was leaking oil after my service. When I returned, the manager explained that it was due to a washer issue during the oil change and mentioned they had been handling a high volume of vehicles. What disappointed me most was the lack of honesty and communication. If they were short-staffed or unable to perform the oil change properly because of the workload, I would have appreciated being told upfront instead of returning my vehicle in that condition. I was also not informed that the prices had increased. I was charged $175, which came as a surprise. As a loyal and consistent customer, I expected better communication about both the pricing and the quality of the service. Unfortunately, this experience has caused me to lose confidence in this business. After being a consistent customer, I have decided that I will no longer be returning. I expected better honesty, transparency, and care.
• MC

  Marc Campbell

  Jul 3, 2026
  5.0
  Excellent repairs. My headlights look new. Great customer service. Clean waiting area.
• JG

  Jose Garza

  Jun 24, 2026
  5.0
  You guys are awesome for both my vehicles, great service and fair 👍
• JM

  James McMullen

  Jun 19, 2026
  5.0
  I’ve been bring in my cars here for a couple of years. Really like the service and the knowledge of the employees.
• MP

  Maria Falcon Padilla

  May 28, 2026
  3.0
  UPDATE: The owner Ralph reached out and was very empathetic to what occurred. He took a very proactive approach in trying to avoid this from happening again to another customer. I felt he was sincere in his desire for his store to operate at a higher standard. My hope is that his employees will follow through with providing better service to their customers. The price increase can be explained by the supply chain challenges, but that is all the more reason why a business has to have nothing less than exceptional service. I have updated this review to 3 stars instead of 1 due to the owner taking the time try to resolve the issue. ——————————— Not what you’d expect from an oil change that costs $192. I wasn’t planning to write a review, but after speaking with the manager, Nate, I realized others should know what happened before deciding to bring their vehicle here. He reached out asking about our service, and when I explained the issues, he immediately deflected. He blamed everything on a “new employee in training” and being “short‑staffed with only two people,” even though there were clearly more employees present. Later, he changed the story again and said the person was actually the assistant manager. At no point did he express concern or apologize. Instead, he implied that I would have eventually noticed the airflow problem myself. That attitude, excusing mistakes and shifting blame, is what pushed me to write this review. Mistakes happen, but management’s response showed this wasn’t a simple oversight. It makes me wonder what else goes unnoticed, including whether the oil filter was even changed. We’ve been bringing our vehicles here since they opened many years ago, and we’ve slowly watched the quality decline after the original owner sold the business. On 5/26, I took my vehicle in. As soon as I pulled in, the employee asked if I wanted to see my filters, something they’ve always shown proactively in the past. At the end, he again asked if I wanted to see my cabin filter, even though it wasn’t listed as needing replacement. I said yes. When I got home, my glove compartment was jammed shut. When my husband finally got it open, we found the cabin filter shoved in incorrectly, the plastic cover not reinstalled, and everything tossed back into the compartment. As soon as he removed the filter, airflow rushed through the vents as if the fan was on high. Had I not caught this immediately, it could have caused damage to my AC system. At this point, I can only hope they actually changed the oil filter and completed the rest of the service correctly. But for $192, this level of care and accountability is unacceptable.