Felts Family Car Care

Reviews

• AM

  Alexis Marley

  Jul 2, 2026
  5.0
  My experience has been absolutely wonderful. Not only did my car get a thorough check up, but I was given an explanation of any issues/ potential problems it had. This has been the best experience I’ve ever had with an auto-body shop. Everyone there was so kind and worked with me!
• CB

  Candace Goodwin Baker

  Jun 18, 2026
  5.0
  Hands down the best service I've ever had getting my car repaired. The staff was extremely knowledgeable and was able to not only diagnose but show me through a video of exactly what they found and explain it to me to where I understood. It's never fun hearing what's wrong with your car and then having to fork up money to pay for it LOL but the staff was very informative and treated me like family. They worked with me to get me all set up in a very timely manner. I would recommend them to anybody and everybody!
• GB

  GM B

  Jun 17, 2026
  1.0
  People at Felts were polite. I took my car in at noon and got it back by noon the next day. I reported that the interior fan was only working sporadically but the mechanic did not verify that because he only saw it working. I believe that the vehicle that I brought to Felts could not have been investigated appropriately during the short time that they had my vehicle. The issue of the interior fan running sporadically was never confirmed by the mechanic because he could not have spent sufficient time with the vehicle. The mechanic only saw the fan working. Then Felts wanted to replace the working fan motor and they weren't even sure that was the issue... At a cost of $1200. No thanks. Felts was recommended to me but my experience was disappointing at best. The $175 initial inspection was based on what is standard for the industry rather than personalized for my very low mileage vehicle therefore many of the recommended services were irrelevant and would have only been money wasted. I want my mechanic to recommend service based on what my car needs not what the car industry says it needs. As a follow up to this review, I took the car in later to Family Toyota of Burleson and they fixed my car for $488. Felts wanted to charge me $1200. Stay away from this place, they are a wolf in sheep's clothing.
• FF

  Flanda Fredericks

  Jun 13, 2026
  5.0
  I cannot say enough great things about this place! From the moment I walked in, I felt completely at ease. The whole team was warm, welcoming, and genuinely kind. You can tell this is a family-owned shop that truly cares about its customers, not just the bottom line. They diagnosed the issue quickly, explained everything clearly, and had my car back to me in no time. And the price? Absolutely fair, no surprise charges, no upselling, just honest work at an honest cost. In a world where car repairs can feel stressful and overpriced, this shop was a breath of fresh air. I'll be coming back for all my future car needs, and I'm already recommending them to everyone I know. If you want quality work, great hospitality, and a team that treats you like family, look no further. 🙌
• DD

  DV

  Jun 12, 2026
  5.0
  I had a great experience with Felts Family. They fixed the splash shield on my SUV quickly and professionally. Even when a few unexpected issues came up during the repair, they handled everything smoothly and kept me informed the whole time. You can tell they take pride in their work and care about doing the job right. I really appreciate the honesty and efficiency—definitely a place I’d trust again and recommend to others.