Safelite AutoGlass

Reviews

• JP

  Joy Powers

  May 3, 2026
  5.0
  Very professional, personal and easy to work with. I highly recommend this Baytown branch to others.
• TB

  Tammy Barrientes

  May 2, 2026
  5.0
  Safelite is a very good company I trust them 100%
• RW

  R Wilkins

  Apr 30, 2026
  5.0
  Great customer service! No complaints
• SA

  Suzan abdelmeguid

  Apr 27, 2026
  5.0
  I had a wonderful experience with Safelite! My service was scheduled the same day and I was in and out in under an hour. The team at the Decker Drive location were great! They were very professional and accommodating while I waited for the repair to be done. Thank you so much for making this quick and easy!
• CO

  Charla Oliver

  Mar 24, 2026
  1.0
  I had to call my warranty company (Permaplate) and put in a complaint against the vendor and request for a more replicable company. I was scheduled on a Saturday & the tech actually came & jumped out like he was running a pyramid scheme stating that the wrong glass had been ordered. How do you order the wrong glass with a Vin#. Well apparently my car was so special that it needed a super unique OEM windshield. Monday no one showed up. Tuesday no one showed up and now any glass was okay, but they accidentally scheduled me with the wrong company. By now I didn’t believe anyone would come Wednesday so I called and the Baytown location who had me scheduled and confirmed they had my windshield stated that they don’t even have mobile technicians. So now the Deerpark location was scheduling me for another no show. Safelite had 4 different opportunities and failed at each one. The level of customer service is below one star and they need to seriously regroup. It’s one thing to loose customers, but to be so bad that you loose vendors is a different level of poor customer service. Chris at the Beltway @ 290 location, you failed. Domingo at the Baytown location you failed & Dee at the DeerPark location, you also failed.