Tommy's Express® Car Wash

Reviews

• AW

  Ash willer

  Jul 21, 2026
  5.0
  very good
• DD

  Duilio Dobrin

  Jul 18, 2026
  1.0
  UPDATE 7/28/2026 I was pleased to receive a reply from your company indicating that you would be investigating and getting back to me. Despite my instinct telling me this was "lip service", I decided to trust your words. Unfortunately, I have not heard back from you since then. I will give this situation until Friday, July 31st and will proceed to other avenues if we don't have a fair resolution by then. Thank you very much. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Three weeks ago, my wife attempted to have her car washed at your location near the intersection of RM 2222 and Highway 620. Unfortunately, the experience exposed what appears to be a serious lack of employee training, accountability, and professionalism. When she arrived, the only employee on duty—a female attendant—reeked of marijuana. Rather than leave, she lowered her expectations and proceeded through the wash. When she exited, the entire front of the vehicle looked as though it had never been washed. It was still covered with pollen, tiny flowers, dirt, and other debris. The attendant told her that if she wanted the front of the vehicle cleaned, she needed to purchase a bottle of bug cleaner and scrub it by hand herself. That explanation was simply false. This was not a matter of stubborn bug residue; the front of the vehicle had clearly not been touched. Believing what she had been told, she drove home. When I saw the vehicle, I immediately knew the attendant's explanation could not possibly be true, so I drove it back to your facility. During that second trip through the wash tunnel, the front wheels suddenly turned to the left, the vehicle climbed out of the guide track, and the front left side sustained significant scratches. After the incident, we completed the wash. This time, the front of the vehicle came out spotless, proving beyond question that the equipment was fully capable of cleaning the vehicle and that the attendant's explanation had been false. My conclusion is difficult to avoid: your company has invested in excellent equipment but entrusted it to employees who are either poorly trained, unwilling to do their jobs honestly, or, in this case, apparently impaired while working. An employee who appears to be under the influence of marijuana should not be directing customers into machinery capable of damaging vehicles. That is not merely poor customer service—it is a serious safety concern. I expect this matter to be investigated thoroughly, including both the damage to my vehicle and the conduct of the employee on duty. The manager who was present during the second wash, promised a quick resolution, but not following through after almost a month after the incident, is sadly in line with you store's unethical and unprofessional behavior.
• BM

  Banana Mañana

  Jul 1, 2026
  2.0
  I was happy to find I got charged $10 for the basic wash. I saw the prices online and mistaken the member price for the pay per wash price. I say this because your car goes through the car wash so quickly it definitely does not do a thorough job. It was worth $10 bucks tho to get the bulk of dirt off and then I used the vacuum area to get the rest off by hand and dry it by hand. The dryers at the end don’t do much. Also note, this is not a touchless car wash—there are brushes that touch your car, if you’re worried about that kind of thing. If you’re looking for an automatic car mat washer, they have it too. It’s by the entrance where you pay, but on the opposite side. I spent too long looking for it and got annoyed. It will only wash flat mats, which no one mentions. Any custom or ridged mats won’t fit so don’t even try. Very very annoying and the only reason I went to Tony’s was to wash my car mats but couldn’t. The vacuum area has zero shade—there’s one spot in the lot that has partial shade from the building and the spot across from it has 100% tree shade. You have to push a button for the vacuums to come on. Did not notice there was a button and again, wasted time walking around wondering why half the vacuums were broken. Overall frustrating experience here. The booth attendant was a nice guy. I just wanted to share an honest customer experience.
• SA

  Steven Allen

  Jun 22, 2026
  1.0
  Absolutely terrible customer service. Hours are posted open until 8 PM. I will say probably 10 times. I pulled up easily at 7 PM. Doors already shut closed. Can’t go through. Can’t call anyone. I get a manager multiple different times calling me and leaving me a voicemail explaining there is a staffing shortage which I understand but that’s not excuse for not posting your hours. This is an app based car wash and you can’t update your hours on the app. I’m not even finished. That’s not the main reason. I’m frustrated. Today and multiple other days I’ve pulled up well before their ending hours, listed as closing at eight and at 7:45 clearly there are still people there but they’ve shut 15 minutes early for some reason you know staffing shortages. I’m not gonna sit here and go on. Stay away from this car wash place. Try Pure wash in Steiner Ranch. I’ve heard really good reviews!
• TT

  Texassapphire Texassapphire

  May 30, 2026
  1.0
  Terrible Serive with a don’t care I’m the Manager attitude. No verbal instructions before entering the wash and actually no one was even there! Drove car in and belt starts going crazy on my tires. Someone finally walks out and stops the machine. Then says did you read the sign? What sign! $22 for a car wash? No verbal instructions, no tape for wipers, not tire brush or fender/bumper scrub. Never going back and don’t recommend I’ll be taking my car to get looked at. TOTAL NEGLIGENCE DURING MY AFTERNOON VISIT TODAY.

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