Safelite AutoGlass

Reviews

• CR

  C. Rosa

  1 day ago
  1.0
  (Note: these events did not occur at this Safelite location but some of the primary causes were because of “regional or corporate leadership” that may be shared by this location.) “Scammy,” Incompetent, and Apathetic Avoid this company! If you have to use Safelite, go outside the Austin Region which can be found here: Austin, TX Auto Glass Repair & Replacement Shops | Safelite Came in with a 6-inch window crack… left with electrical issues, weeks without reliable transportation, safety concerns, and a legal consult. On June 27, I went to Safelite Leander for a small crack. Within minutes, I was informed that the servicing technician damaged something that would require them to escalate the issue to a body shop. On July 8, I was informed that the vehicle would not be ready as promised because the dome light wouldn’t turn off and the battery was drained to dead (an electrical issue was introduced). Safelite jumped the battery and the vehicle was sent to a different mechanic. On July 15, Safelite again called and said their mechanic couldn’t address the issue and they were sending it to the dealership. On July 24, I went to Safelite to pick up my vehicle after I was assured that a quality manager had inspected the vehicle and it was ready to go. When I arrived, the center console wasn’t reassembled and the visor was simply missing. It was dropped off the next day. I rarely drive at night, but in mid-Aug I was flagged down on a major road and told that my tail lights were not working… I called the Safelite warranty line who put me in touch with regional leadership. A “quality manager” said… “I need to take up any electrical concerns with the dealership. Safelite will take no further responsibility, financial or otherwise. He stated that the work performed could not affect the operation of my tail lights” (despite obvious electrical issues that were initiated by Safelite’s actions). Luckily, it seems that both bulbs were blown and after replacement, my tail lights worked again. The technician stated that it is extremely rare for both bulbs to just go out at the same time (obviously), and it was probably caused when Safelite jumped the vehicle or when electrical work was being performed. My family and I are lucky we weren’t rear-ended! Additionally, during some of this process I had a rental car from Enterprise (paid for by Safelite). I received 3 separate calls that Safelite did not pay their bill. They eventually fixed it, but was time consuming and annoying. To add insult to injury, while I can’t prove who did it, there is damage to the paint on the driver’s side door that absolutely did not exist before going to Safelite. Safelite has refused or ignored requests to provide the names or locations of body shops, mechanic shops, and or any work orders they have on file for this incident. Avoid!
• DF

  Danielle Fountain

  3 days ago
  2.0
  I booked and prepaid for a windshield replacement for my Jeep using a military discount code that brought the total to $70 off. The online booking also waived the $50 mobile service fee, and I was confirmed for a Saturday appointment. Safelite cancelled my appointment without calling to explain why. When I reached out, they said they needed to reschedule and couldn't perform the repair at my house—which seemed odd given that my Jeep's windshield is one of the most basic replacements. I confirmed over the phone on Friday that my military discount was still valid and in my account. I dropped my Jeep off for the rescheduled appointment, but while they were working, I received a preauthorization notice for a $76 balance. Checking the invoice, I discovered Safelite had removed the military discount entirely. When I called to question this, they claimed the code no longer worked and that they had another military code that would take $25. I pushed back with evidence: a screenshot of my original prepaid receipt and confirmation of the discount during our Friday phone call. The representative said she'd work with the shop. After some negotiation, they restored most of the discount, reducing my final balance to $8.99 for a $61 discount instead of the original $70. While I'm grateful they recovered some of the discount, the whole experience felt like a bait and switch, from the unexplained cancellation of the mobile installation to the removal and reinstatement of my discount.
• TC

  Tony St. Clair

  3 days ago
  1.0
  After agreeing to a price that included an online discount, I was later hit with an unexpected additional charge that effectively removed that discount. The initial pre‑authorized charge for the mobile windshield replacement was correct — but the second charge that appeared the next day was never disclosed, never approved, and never explained. The phone number shown on the invoice, which appears to be the local shop, routed me every single time to a call center. I had to re‑explain the situation repeatedly, only to be told the $100 discount had been retroactively removed. I was promised a reimbursement within 3–4 days. That never happened. What followed was a cycle of complete non‑responsiveness: the “local” number always routed back to the call center, the call center couldn’t reach anyone at the shop, emails to the manager went unanswered, and every attempt to get a real update resulted in the same scripted responses with zero actual action. In my experience, the lack of transparency, the unauthorized additional charge, and the inability to reach anyone who could resolve the issue reflect extremely poor customer service practices. Prospective customers should be aware of how difficult it may be to get help if anything goes wrong.
• EL

  Erika Lopez

  Aug 26, 2026
  1.0
  The lady who installed my back windshield made my back power liftgate not work anymore. I went to the Safelite location in person so they can take a look. They didn't even bother checking why it wasn't working anymore they just assumed it was because of glass pieces falling into the sensor messing it up. They said they weren't reliable and unable to help me fix my problem. When this problem obviously occurred after installation of the back windshield. I didn't want to take no for an answer so they took it back to their garage and actually examined it this time and it ended up being a huge piece of glass stuck on or near my sensor wiring. The manager Adam was unapologetic and had every excuse in the book to why they weren't reliable when this happened because of their poor workmanship. I am extremely disappointed with this service. I will not recommend any of my friends or family to this place since Safelite will potentially cause more problems that need fixing after installation and they won't care about it or be held accountable. They ended up fixing my sensor which I was glad since the sensor being on for the liftgate made my battery die and caused me to miss work, but they gave me my van saying the sensor is fixed, the liftgate is fixed but you aren't able to open or close the liftgate manually anymore. Another problem I have to fix thanks to trusting the hands of Safelite. I will never be a return customer again.
• AE

  Allan Ellazar

  Aug 24, 2026
  5.0
  I had my front windshield replaced on my 2014 Nissan Altima 3.5 SL by Safelite at their South location, and the entire experience exceeded my expectations. From scheduling the appointment to completing the installation, everything was handled professionally and efficiently. The technician, Abel, was friendly and knowledgeable, and he clearly took pride in his work. The replacement was completed quickly without sacrificing quality. The new windshield looks perfect, and the installation was done with great attention to detail. I also appreciated the clear communication throughout the process, including updates and explanations of what to expect. What stood out the most was how easy and stress-free Safelite made the entire experience. Fast service, excellent workmanship, and outstanding customer care are hard to find, but Safelite delivered on all three. I would highly recommend the Safelite South location to anyone needing a windshield replacement or auto glass service. Thank you for a job well done! 🚘👏