Safelite AutoGlass

Reviews

• CR

  C. Rosa

  1 day ago
  1.0
  (Note: these events did not occur at this Safelite location but some of the primary causes were because of “regional or corporate leadership” that may be shared by this location.) “Scammy,” Incompetent, and Apathetic Avoid this company! If you have to use Safelite, go outside the Austin Region which can be found here: Austin, TX Auto Glass Repair & Replacement Shops | Safelite Came in with a 6-inch window crack… left with electrical issues, weeks without reliable transportation, safety concerns, and a legal consult. On June 27, I went to Safelite Leander for a small crack. Within minutes, I was informed that the servicing technician damaged something that would require them to escalate the issue to a body shop. On July 8, I was informed that the vehicle would not be ready as promised because the dome light wouldn’t turn off and the battery was drained to dead (an electrical issue was introduced). Safelite jumped the battery and the vehicle was sent to a different mechanic. On July 15, Safelite again called and said their mechanic couldn’t address the issue and they were sending it to the dealership. On July 24, I went to Safelite to pick up my vehicle after I was assured that a quality manager had inspected the vehicle and it was ready to go. When I arrived, the center console wasn’t reassembled and the visor was simply missing. It was dropped off the next day. I rarely drive at night, but in mid-Aug I was flagged down on a major road and told that my tail lights were not working… I called the Safelite warranty line who put me in touch with regional leadership. A “quality manager” said… “I need to take up any electrical concerns with the dealership. Safelite will take no further responsibility, financial or otherwise. He stated that the work performed could not affect the operation of my tail lights” (despite obvious electrical issues that were initiated by Safelite’s actions). Luckily, it seems that both bulbs were blown and after replacement, my tail lights worked again. The technician stated that it is extremely rare for both bulbs to just go out at the same time (obviously), and it was probably caused when Safelite jumped the vehicle or when electrical work was being performed. My family and I are lucky we weren’t rear-ended! Additionally, during some of this process I had a rental car from Enterprise (paid for by Safelite). I received 3 separate calls that Safelite did not pay their bill. They eventually fixed it, but was time consuming and annoying. To add insult to injury, while I can’t prove who did it, there is damage to the paint on the driver’s side door that absolutely did not exist before going to Safelite. Safelite has refused or ignored requests to provide the names or locations of body shops, mechanic shops, and or any work orders they have on file for this incident. Avoid!
• JK

  Jeffrey King

  Aug 27, 2026
  2.0
  Had an appointment at 2pm, upon arrival they notified me that my appointment had been switched to location 92 miles away. No phone call, no text, and no email notifying me of the change.
• EG

  Eugene Schubeck (Gene)

  Aug 26, 2026
  5.0
  The installation technician and receptionist were very informative and polite. I was able to observe the installation technician installing the glass from a window.
• MZ

  Mathieu Zouave

  Jul 31, 2026
  5.0
  This is my second time getting a replacement at this Safelite and and both times, several years apart, they've made a really difficult situation super easy Jeff is the guy who helped me out, he was excellent, super friendly, answered all my question, great guy I didn't get the name of the guy behind the counter but he was a very nice guy as well The waiting is spotless, very clean, very comfortable, and very easy to wait in And I was told 2-3hrs, but Jeff got this done in less than 2 Hopefully, I won't ever need another windshield replacement, but if there is a next time, I'll be right back here
• LF

  Leonard Frey

  Jul 15, 2026
  1.0
  I had a number of cracks in my Ford Bronco windshield. I have used Safelite in the past, successfully. I had a terrible experience this time. I understand why people distrust large companies as they can hide behind a corporate veil without empathy or action. On April 30th, I scheduled a windshield replacement. I had to pay for this out of pocket because USAA insurance does not cover windshield damage replacement. The tech came out on May 04, 2026. They replaced my windshield. The next day I came out to my car to see that the windshield had a crack starting from the under the lower left side, seal (see pictures) where no debris damage could occur and where stress caused the windshield to crack during installation. I called Safelite (Sherell Zimmerman) to complain. I sent the pictures and explained that the windshield was damaged during the installation and I requested a replacement. The pictures I sent were taken less than 24 hours after the installation. I did not drive the car after installation until the very next morning, May 05, 2026. The same day, May 05, 2026, I called Sherrel about the damage. Sherell sent the complaint and the pictures I sent to their lead tech, Clifton Harbolt and copied the Office Manager Francisco Navarro. After countless emails, phone calls and back and forth, Sherell asked me to drive my car to Kramer to have the glass reviewed. NOTE: I do not think that Safelite wants to send their techs on non monetary trips for warranty or other non-revenue generating actions, instead they make their customers spend their money on fuel and waste their personal time to come into their store for these types of issues and resolution. I asked them to send the same tech that installed the windshield back to my house, but Sherell stated he had been fired and that was not possible. After multiple calls and emails, they finally agreed to send a different tech to my house. On May 18th, the tech, Timothy, finally came to my house (this obviously took a very long time). I was out of town and when Timothy came to our house and he talked to my wife. She showed him the crack, which had grown to nearly a foot and a half long over the nearly two week's time that had passed since the original damage. The tech said he saw "tiny oysters" on the middle - upper terminus of the crack furthest from starting point that were inconclusive. Timothy said that he would consult the office and that the office would get back to me with a determination later that week. I waited until Friday, May 22, 2026. No one contacted me. I waited through Monday May 25, 2026. No one contacted me. I sent an email to Sherell, Clifton and Francisco on May 26th requesting disposition of Timothy's analysis. The crack provided illustrates the short length of the original damage. When Timothy came to our house, he looked at a crack twice as long as the original crack and he associated external damage to parts of the crack that were not even part of the original crack confirming that it was impossible for that to be even a possible explanation for the damage. Timothy confirmed the same after he learned this truth. Safelite (Sherell, Clifton and Francisco) did not call me back after Timothy's review and even the recognition that Safelite should be responsible for replacing the damaged windshield. No one responded. Rather than continue to argue with these people, call them, email them, etc... I decided that (1) I was never going to do business with Safelite again and (2) I would simply dispute the charge of $872.96 and (3) have the windshield repaired by Ford. If the dispute does not work, I am going to Travis County Small Claims Court.