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Do you have glass damage? For windshield repair and replacement in the Austin area, turn to Safelite AutoGlass . Those in central Austin or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 1826 Kramer Lane, Safelite AutoGlass Austin repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.
Timothy was excellent and went above and beyond to ensure a successful experience and was my come to you technician.
AR
Allen Rodriguez
Jul 4, 2026
1.0
Needed to replace a cracked windshield and went through my insurance who works with Safelite on these things. Scheduling and service all seem fine and straightforward. Drive my car around for a week then the rear view mirror just fell apart.
MR
Maria Roman
Jun 25, 2026
1.0
Don’t take your glass here, within a week of repair and this came off. When I went in they took 3 hours to fix it. And I over hear them saying to a lady that was different ethnicity that they would get her’s done within 1:30 min.
JH
Jackie Haisley
Jun 9, 2026
1.0
Extremely negligent service and zero accountability.
I used this location for a windshield replacement, and the technician left one of my passenger windows rolled completely down after finishing the job. Because of this negligence, my car sat open overnight during a rainstorm. To make matters worse, the open window invited a break-in, resulting in multiple stolen items and interior damage.
When I called this morning, I was told the manager "stepped out" and would call me back. No one did. When I called again, I was left on hold and then hung up on.
Leaving a customer's vehicle entirely unsecured is unacceptable. The total lack of response or accountability afterward is even worse. I expect a prompt response from management to resolve the damages and stolen property caused directly by your technician's oversight.
CW
Chris Wike
Jun 6, 2026
1.0
Do not waste your time here. I scheduled an appointment for 2:00 p.m. and confirmed the appointment the day before. I was told that it would take about 2.5 hours and that they closed at 5:00. When I came back at 4:45, my car had not moved and had not been touched. I waited in the lobby for an employee to finally appear and was told that they could start on it next. I politely asked for a refund and advised that I did not have another three hours to wait. There was no communication, no explanation, and no attempt to make it right. I wasted a valuable Saturday on these guys and would advise you not to do the same. I will also say that I was not the only person in the lobby who was upset. Do yourself a favor and find a better service provider.
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