Rising Sun Automotive

Reviews

• BE

  ben evans

  1 day ago
  5.0
  I’ve taken my car to sunrise auto twice now & they’ve been awesome! They’re very transparent about what needs to be done & I’ve gotten my vehicle back quicker than expected both times. They’re also very friendly guys who seem like they enjoy working together. I highly recommend this place!
• BM

  Brenton Maddox

  Aug 11, 2026
  5.0
  Finding a mechanic you actually trust is rare, but Rising Sun completely changes the game. They are remarkably honest, transparent, and never push unnecessary repairs. Their team knows import vehicles inside and out, their pricing is fair with zero hidden fees, and the work is top-tier. My car runs better than ever! Customer for life!
• HM

  Hannah McElvain

  Aug 11, 2026
  5.0
  I have been to Rising Sun Automotive a few times with my 2010 Honda Accord and I will not take it to any other place ever again. The staff is so friendly and never upcharge me on anything. They are very quick to diagnose the problem with my car and fix it within a timely manner.
• KK

  Kohls

  Aug 11, 2026
  5.0
  Rising Sun Automotive provided excellent customer service from start to finish. The team was friendly, honest, and never tried to push any unnecessary services. They explained everything clearly and made the whole process easy. Highly recommend them for anyone looking for trustworthy automotive work.
• DW

  David R Ward

  Aug 3, 2026
  1.0
  Request for Refund of Diagnostic Fee August 3, 2026 I am requesting a refund of the approximately $160 diagnostic fee because the diagnosis I received was later acknowledged by your staff to be incorrect. That incorrect diagnosis caused unnecessary expenses, multiple return visits, and significant inconvenience. Timeline July 16–17: I spoke with Jason and explained we are a one-car family. He recommended bringing my vehicle in on July 20 for the best chance of same-day service. July 20: After arriving for my appointment, I was told the vehicle could not be looked at because the shop had received 12 vehicles. I was asked to return and drop off my car on July 22, on that date I rented a car. July 22: I was told the vehicle had a fuel injector/computer issue and that the roof rack needed plastic straps. Jason also said the repairs should be covered under warranty. Based on that information, I scheduled an appointment with Nissan. July 23: Nissan informed me the warranty had expired in April 2026 and that they would have to perform their own diagnosis. I then contacted Rising Sun again. John asked me to bring the vehicle back on July 27 for the electrical technician. I authorized the repairs and rented another car. July 28: I called for an update and was told the vehicle was ready, but the original diagnosis was incorrect. John acknowledged the mistake and apologized. Because I relied on your diagnosis and repair recommendations, I incurred: Approximately $160 for an incorrect diagnosis. More than $266 in rental car expenses. Four days without my vehicle and significant inconvenience. I understand diagnosing vehicle problems can be difficult. However, I paid for a diagnosis that your staff later admitted was incorrect. Had I been told the problem was uncertain and the roof rack repair was outside your shop's capabilities, I could have avoided much of the additional expense and lost time. For these reasons, I respectfully request a full refund of the approximately $160 diagnostic fee. Thank you for your time and consideration. I look forward to your response. Dave Ward Update: 8-4-26. The owner called me and did refund the cost of the $160 diagnostic fee. She was sympathetic to my situation, and said she will talk to her staff. I appreciated the call and the solution.

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