Enterprise Rent-A-Car

Reviews

• KE

  Kevin Eckelkamp

  5 days ago
  1.0
  Car was dirty, gas tank was close to empty, tires not balanced, and oil light was on. Glad I did not end up on the side of the road having to tow the vehicle. The first rental I was given keys to was even worse so I took the lesser of two very unacceptable rentals!
• RS

  romie lou sioson

  Aug 19, 2026
  5.0
  I often disregard good reviews and just read the bad reviews instead to see if a certain branch would be a deal breaker for me and if there others like me, you should give this branch a chance! I read that some people experienced long wait times or a lack of available vehicles but I experienced the exact opposite. My original reservation actually wasn’t even for this branch but because of staffing issues, the satellite branch pointed me to this one. I was able to get in and out in maybe 10 minutes tops, and even returning was a breeze. There were 2 others before me but again, I didn’t have to wait too long. Staff was friendly and attentive, would go back again if I’m ever in the area. Shoutout to Anderson for good service!
• NL

  Nicholas Liggins

  Aug 18, 2026
  5.0
  In all honesty, before I came to Austin, I thought the process would be rough to rent a car but Nick worked out all the kinks without any hassle. Our wait time was understandable due to the high volume on a busy weekend. Nick checked on us from time to time to make us feel seen! In less than no time, we were cruising through downtown Austin without a stress or worry in sight! I would like to thank Nick for all that he’s done in making the process smooth and I hope to look forward to seeing him when we arrive back in town! Thanks again!
• RH

  Raina Harris

  Aug 11, 2026
  2.0
  If you can avoid this location, you should. They never have enough cars, and even if you have a confirmed appointment, you’re going to wait a long time to get a vehicle. One woman had been there for 3 hours, and I had to wait for 2. This was the same issue 2 years ago, and yet they haven’t fixed it and don’t plan better. There are multiple locations across the city, and they don’t even bother trying to provide better service. The car I received also smelled like cigarette smoke, which is totally unacceptable, but trying to swap out the vehicle was even harder than getting the vehicle in the first place, so I just drove in the heat of August with the windows down and always left the windows down while it was parked in my garage. Absolutely unacceptable.
• BM

  Brandn Moore

  Aug 5, 2026
  1.0
  I had a reservation this morning to get a rental truck. I also was scheduled to have an associate from enterprise pick me up at a repair shop. I called to make sure everything was still scheduled as planned, only to find out they do not have a vehicle I had reserved with them earlier in the week. What good is a reservation if they do not honor it? To top it off, they were unable to help me locate another truck for pickup in the Austin area.