Enterprise Rent-A-Car

Reviews

• JM

  Jeremy M

  Aug 25, 2026
  5.0
  I wanted to give the Enterprise on W Stassney (next to Jo’s Coffee) specifically a glowing review. From about Sept 2025 - May 2026, I rented 15+ cars from that location—- and each time was treated with respect and friendliness. I definitely want to give a shout out to Robert, who I interacted with the most, in giving me the best customer service. Above and beyond, Robert made sure I was taken care of and I really appreciated the effort. Not sure when I’ll be renting again, but I know that when I do, it’ll be through that Enterprise.
• HS

  holly stroud

  Aug 20, 2026
  5.0
  This location is always a good experience. Customer service is very good and the cars are always in great shape. I will rent from them again
• PM

  Pamela McDonald

  Aug 11, 2026
  1.0
  Hope this helps someone. I rented a car using a debit card in my hometown Victoria tx for deposit. I did not know that the airport enterprise requires a credit card for deposit. I called this enterprise only to be told that unfortunately ALL enterprise in Austin require a credit card. I was so tired I had already been stuck at the airport for over 3hrs trying to find a way back home. I decided to get a hotel stay and worry about it the next day. It was 50.00 for taxi plus 120.00 for hotel and I thought I was gonna have to use greyhound for 160 to 170. Anyhow, thank God I decided to wake up early to call some other Enterprise stores to confirm what this guy at this specific Enterprise told me… and luckily the first Enterprise I wrote down said they can take debit. I get to go home today… just wish the guy at this Enterprise was more educated about all Enterprise places in Austin tx. I have been an Enterprise customer for a long time and they sadly failed me terribly yesterday.
• RF

  Rose Fonseca

  Jul 24, 2026
  5.0
  I needed a car right away, while traveling in Austin. The folks made it happen. When it took longer than expected to get me the car and pick me up, I was provided an upgrade. Most of all the attendant at the West Stassney location in South Austin, was pleasant, cheerful, and customer focused even though she was working solo and had several customers. Thank you for this great customer experience. Austin Traveler.
• CC

  Cooper

  Jul 14, 2026
  5.0
  So very happy with the level of service from Enterprise. I accidentally dropped my personal keys in their drop box and did not realize it until the following day when they were closed. Abigail and Effrin were able to assist me and get my keys back to me on a day that they were closed. So happy to see customer service is still top tier at some companies.

Frequently Asked Questions About Enterprise Rent-A-Car