Enterprise Rent-A-Car

Reviews

• CN

  Calvin Nurjadin

  5 days ago
  1.0
  Reserved months in advance and was only told 30 minutes before my reservation time that there was no vehicles available.
• FP

  Faith Painter

  6 days ago
  5.0
  We had a great experience renting a car thanks to Jamal January! He was professional, honest, incredibly helpful, and handled everything with ease. Even with phones ringing and multiple customers in the store, he kept things moving smoothly and made wait times little to none for everyone. The location was clean, the car was excellent, and the entire team was very accommodating. Our firm rents vehicles often, and this will definitely be a place we return to. Great location, great people, and outstanding customer service. If you’re lucky enough to work with Mr. January, you’ll be in good hands!
• KN

  Kathy Nevils

  May 8, 2026
  5.0
  The coordination with my car repair shop and the insurance company was seamless. Much appreciated!!
• MB

  Mel barzola

  Apr 14, 2026
  1.0
  I had an inconvenient and frustrating experience with Enterprise Rent-A-Car and would not choose them again if given the option. This reservation was arranged through insurance, and unfortunately, the pricing was not transparent. I was initially told the cost would be $60, but ended up being charged approximately $200 with no clear explanation. Additionally, I was promised a sedan for a 4:00 PM pickup. When I arrived just before my scheduled time, I overheard staff informing the customer ahead of me that only a van was available. She declined, and when it was my turn, I was also offered a van instead of the reserved sedan. When I questioned this, I was told vehicles are “first come, first served.” This contradicts the purpose of a reservation. I also asked what would have happened if the customer before me had accepted the van, and I was told I would have had to wait potentially several hours for another vehicle. Overall, the lack of transparency and failure to honor reservations made this a negative experience.
• DA

  Danielle Augustine

  Apr 11, 2026
  4.0
  I would like to give this location 5 stars for customer service, specifically Robert who handled the issue l am going to describe, but l went with 4 stars due to the reasons l will mention. When we went to pick up the reservation there were a couple of unexpected issues. First, l didn't realize there would be a 300.00 deposit in addition to the cost of the week rental. Nothing my husband and l looked at while setting this up online stated there would be a 300.00 deposit. The gentleman who was helping me collect my rental said there was a 300.00 deposit listed in the details, but l must have missed it. I would genuinely like to be shown where this charge is listed in the online process, as my husband and l did this together and we did not see a $300.00 deposit charge anywhere. It would not have prevented me from renting of course, but l would have rather this been very clear in the online reservation we created as this changed the payment method l was planning on using (they do not allow split tendering between cards). Then we were informed that the car we ordered was not available for either cleanliness reasons or some other issue that they felt made it not suitable for us so they offered me either an upgrade of a larger vehicle for the same price or a discounted different vehicle- excellent. We loved having the option. I chose the Ford Explorer, the larger vehicle, but then we had to wait about 35-40 mins to collect it as they needed to clean it for us. So we left and came back as soon as hey called. We looked over the whole exterior with the Enterprise rep and got video/pics, signed forms and off we went. l didn't see all of the interior though until prepping to pick up my sister and nieces at the airport. The front passenger seat had crumbs on it, the visor mirrors had spittle/dirty specs of some kind on both of them when l opened them and there was a big dirty handprint on the ceiling near the rear view mirror (these all came clean easily with windex and fabric cleaner). There were crumbs of some kind on the back bench too- but the biggest thing was 3 inches of some kind of crusty dried, white substance near the buckle of the rea right passenger. It looked like toothpaste or frosting with white crumbly bits around the edge. I used a napkin and could scratch it, which resulted in more white bits scattered over the space and so l took pictures of all the issues and called. I spoke to Daniel. He was very friendly and offered to either swap the vehicle out, to clean it more thoroughly or to reimburse me on the back end. I didn't have the time to bring it back so l asked to have something corrected when we returned it and l would clean the car myself. It was just one of those things where l wasn't expecting to have a dirty car when we had to wait for it to begin with due to cleaning. In any event, l very much appreciated the responsive attitude and willingness to make it right. The car itself was comfy/roomy for my guests and l appreciated having the larger cabin space, so it was a situation where something might have gone a little sideways at first but it worked out really well. And best of all- l spoke to Robert the day of the return and he was incredibly friendly and wanting to make sure l felt taken care of in regards to reimbursement. He listened without rushing things and asked me what l would feel was a fair resolution and he made things right. So, l would def give the business 5 stars for customer care even though l had to give 4 stars related to the waiting and cleanliness of the car. I would also be willing to rent from this location again if l needed a rental for sure. Robert and Daniel both represented the company well and from what l saw in other reviews, this location has a great reputation because of the excellent staff and management here. Would recommend this location P.S. l would gently encourage those members who are prepping the cars to really take a close look at the interior before passing it off to a customer.

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