Enterprise Rent-A-Car

Reviews

• BC

  Brian Chan

  Aug 28, 2026
  5.0
  I've rented from this enterprise location probably 20 times in the past few years. They've always had great customer service and they pick you up!
• JH

  Joseph DePalma Hinojosa

  Jul 30, 2026
  1.0
  Just a bad experience. Rude representatives. Also having a 'not my problem' attitude. Did nothing to confirm with the insurance company to be sure billing was being done correctly because the company had split it into 2 claims. It took three visits to this location to even get it straightened out and get a car so I had to go to this location four times. Each time I was in there, there was always at least one other customer having and issue to the point that they were visibly angry and loud about it. I can understand one customer, but four on four different days. Now that I read the reviews, I now understand. And because they are the only location to pick up and drop off to the body shop I use, I tried to rent at another location and they just transferred my reservation back to this location, I had to get a car from that location. If I were the body shops in there service area, I would be concerned about anyone using my repair shop because of the way customers are treated at this location. By the way, the car I rented was returned as promised, full of fuel and literally washed, vacuumed and ready to rent right back out without any need to service at the location. It is sad that I have more courtesy to Enterprise than they ever showed to me during these four encounters. The insurance would not direct bill to any other rental company so I had no choice. If I did it would not be Enterprise.
• SL

  Shankar Latha

  Jul 20, 2026
  1.0
  One of our worst experience. Booked intermediate car as part of my company travel and when arrived they said they don’t have an intermediate. Without checking he sent me to another enterprise 15 mins away and they didn’t have an alternative. Have to drive around for an hour to find my option and settle to what I don’t like, enterprise has never been this way and not sure if it’s because of this enterprise or as a company they have become so bad
• KC

  Kai Concepcion

  Jul 9, 2026
  1.0
  If I could I would rate this no stars. This is the worst store/ costumer service I have ever received. The two associate I spoke to both names Issac and Darrel or don’t fully remeber the second persons name both super angry and argumentative with me on the phone when trying to ask questions and kept deflecting my questions and cutting me off ended up hanging up both time and second person I spoke to supposedly Darrel had said he heard the conversation before and just went straight to negative, also when I asked him do you think it’s right to just hang up on a customer and he stated back do you think it’s right to call back and ask the same question again on the policy we have. Store needs to be fixed by cooperate and management and both employees need to be trained or fired because I am guessing I am not he the first person this has happen too and also if you look at review other people have had bad experiences. I have contacted cooperate and there is a case and report in them because a hostile and bad costumer service like that. If you want to argue and be like that you should not be in that type of job environment
• PF

  Paris France

  Jun 20, 2026
  1.0
  I’d like to leave a 1/2 star!!! Recently in a wreck at 0512 in morning my insurance company stated at 0841 the rental car was set up and confirmation code was given to us and we were TOLD since they close early on Saturday that to proceed to Enterprise on FM 620 Austin and they would have the paperwork. Bummed a ride with neighbors for 8 month old granddaughter, daughter and myself to said location. Obviously 4-5 employees there one individual at counter and 5 people waiting to be served. Joined the line more than 90 minutes later finally get to front where desk person states “ I haven’t seen or processed your insurance company request- you’ll have to wait “. This was ridiculous and the second person we saw stated I only deal with Trucks!!!! The other people were cleaning or something- but REALLY no one can answer phones or check for this paperwork sitting there for nearly 2 hours!!!! Now screaming baby , sore and upset adults and he has the nerve to push us aside!!! I will never use an enterprise and inform insurance company to stop all contracts with them- IF we had had to wait for them to check phones and paperwork we ALL would have been stranded until Monday!!!! And HE had the NERVE to say well if your car is drivable to get here they aren’t going to pay for today— I’m sure the police would have something to say about a car with bits dragging the ground and falling off but YES TECHNICALLY the car could have been moved. Worst experience ever after a wreck or any reason for attempting to pick up a rental car - AND according to insurance company we had a choice of vehicle or pickup truck that could seat 5 and had room for infant car seat and luggage for 4!!! We had NO choice and was given a small SUV about size of a Jetta.