JE
Josh Escobar
Sep 18, 2026
1 star.
I had an extremely poor customer service experience with Cecilio C., a grey-shirt AutoZone employee at this location.
I came in because my car battery was dying. I was able to jump the car and drive it to the store. When I walked in, a red-shirt employee greeted me, listened to the issue, and directed me to Cecilio C. to check my battery warranty.
From the beginning, Cecilio’s attitude made me feel like I was inconveniencing him simply by asking for help. We confirmed that my battery was still under warranty. After that, he walked away without explaining what he was doing, grabbed a battery testing/charging device, and stood by the door. Eventually, he looked at me and called me over to open the door for him. There was virtually no communication about what we were doing or where we were going.
At my car, he connected the device to the battery. After a few minutes, he told me to go charge it and immediately turned around and started walking away. I called him back because I had follow-up questions. He continued walking away while answering me, making it difficult to even hear what he was saying. The interaction became increasingly frustrating, and eventually he told me that if I wanted the battery swapped, I could take it out myself and bring it inside.
Thankfully, a red-shirt employee stepped in and handled the situation professionally. He actually took the time to explain what was happening in a way I could understand.
A short time later, Cecilio yelled from the front of the store for me to come inside, sign, and he would swap the battery. Once inside, he demanded that I sign the keypad without explaining what I was agreeing to. I was not comfortable signing something without knowing what it was. After several minutes of back-and-forth, two other grey-shirt employees stepped in, explained the process to me, and I signed for the warranty replacement.
At that point, I was no longer comfortable having Cecilio work on my vehicle. His demeanor throughout the interaction was confrontational and visibly frustrated. When he began walking outside with the replacement battery, I asked the other managers if someone else could perform the installation because I no longer trusted Cecilio to work on my car. He made additional comments under his breath and walked away.
While I waited for another employee, Cecilio continued watching me from across the store. Admittedly, I engaged in the staring back, which was childish on my part, but the entire interaction had become unnecessarily hostile and uncomfortable.
I eventually spoke with the other grey-shirt employees, including one who identified himself as the person in charge, and explained my experience. Another employee replaced my battery, and I left shortly afterward.
The frustrating part is that several other employees at this location were helpful, professional, and capable of explaining the situation clearly. This entire experience could have been avoided with basic communication and professionalism from Cecilio C.
My advice: avoid this location if possible. If you do have to come here, I would specifically avoid dealing with Cecilio C.
