AutoZone Auto Parts

Reviews

• TB

  Trevor Branch

  5 days ago
  5.0
  Robert was so helpful and nice. He even installed my wipers on my car.
• SA

  Shardea Arberry

  May 13, 2026
  5.0
  Patricia and Hose. And so sorry I didn't get the name of the first person who helped me were helpful and attedive. From the reviews be care where and how long you park. This isn't a area to leave your vehicle even just to eat. However the business itself was great. Battery checked, paid, and replaced under 30 minutes.
• YR

  Yesenia Rosales

  May 12, 2026
  3.0
  got our part we were looking for but had a hard time pushing our hood down after we popped it. trust me, we tried fixing it before asking for help. but homie at the front had such an attitude and acted like we asked him for such a big favor in helping us. just say you hate your job?
• DD

  David

  May 1, 2026
  1.0
  I'd EMPHATICALLY recommend going elsewhere! First, I need to say that all of the cashiers I've come across any time I've visited this location have been very polite and amicable. Here's the disappointing part. This Auto Zone location is hands down the worst, most frustrating and poorly managed store I’ve ever dealt with. This location has no problem towing shopping customers’ vehicles, sticking them with hundreds of dollars in fees, yet they turn a blind eye to the daily circus happening in their own parking lot. Most days there are 30–40 people essentially tailgating with their cars spread out, hoods up, hanging around for hours while “working” on vehicles in a filthy, trash-strewn lot. It looks more like an unsupervised junkyard hangout than a retail business. Oil spills, debris, and random parts are left behind, and no one from management seems to care. What’s worse is the complete lack of accountability. Complaints to store management go nowhere. I typically avoid leaving negative reviews and have preferred to address any business concerns with store/business supervisors first; however, attempting to escalate issues to district and regional level management representatives did not change a thing. They've completely ignored in-store requests to speak to the store's general manager, Patty, and all other contacts have remained unreachable, despite leaving messages and contact information. As a legitimate paying customer I don't appreciate being treated like an inconvenience and will refrain from shopping at ANY Auto Zone in the future as I believe brand loyalty and customer service go hand in hand. There are plenty of competitors willing to supply parts at less than retail with MORE ATTENTIVE CUSTOMER SERVICE (i.e. RockAuto, Parts Geek, Honda Parts Now, etc.) Heck, at this rate, you might as well get the parts online and have one of the parking lot mechanics here do the work for you for a fraction of the cost since this is apparently what their business model currently encourages. If I ever need tires, batteries, oil, or as much as a pack of dielectric grease, I will unfortunately be going elsewhere in the future. -David C. AutoZone 2205 E Riverside Dr Austin, TX 78741 Yelp TrustPilot BBB
• KA

  Kim A.

  Apr 8, 2026
  1.0
  Absolutely terrible experience with this AutoZone location on Riverside. We parked in what is a HUGE shared parking lot with multiple businesses just to quickly eat nearby. There were no visible signs anywhere saying parking was restricted or that vehicles would be towed for leaving the premises. We walked across the street to Emo’s and came back before 10 PM—only to find our car gone. Completely shocking. We immediately started asking around, including inside AutoZone, and while the employees were polite, they acted like this happens all the time… yet somehow had “no idea” who towed the car or how to help. That alone is a huge red flag. An AutoZone employee even walked the entire parking lot with us, and we could not find a single clear tow-away sign. The ONLY signage posted said not to work on vehicles in the parking lot—nothing about towing or leaving the property. After nearly an hour of searching and stressing, we finally tracked down someone from the towing company. $334 later, we got our car back. And surprise—AutoZone was the one who authorized the tow. So let me get this straight: no clear signage, employees admitting it happens often, acting clueless, and yet they’re the ones approving these tows? That’s incredibly shady and feels straight-up predatory. I will absolutely never return to this location and would strongly warn others to avoid parking here unless you want to risk getting your car towed with zero warning.

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