Alamo Rent A Car

Reviews

• CT

  Cornell Thomas

  2 days ago
  5.0
  Alamo in AUS airport was excellent. The vehicle provided was exactly as described, and everyone on the staff was very friendly from pick-up to drop-off. Professionalism all around, excellent customer service. Alamo needs to open up a location in/around Danville, VA so I can use them more often.
• LA

  Luis F. Aragon

  6 days ago
  3.0
  Was provided a different vehicle of what was rented online. At the counter in Austin was downgraded and was told to upgrade for $75 per day more if we wanted what was already scheduled by an arrogant and rude “manager” at the airport. We are an Alamo Insider member and scheduled more than a month. You can do better if you want to retain customers.
• NN

  Natalie

  Jul 3, 2026
  5.0
  I had an excellent experience with Alamo for a rental car. No wait to pick up the car, friendly associates all throughout the experience, car fit the reserved category, car was clean and seemed new with a full tank of gas, drop off was easy. Thank you, Alamo!
• AB

  Amal Bouabdelli

  Jun 29, 2026
  5.0
  I rented a car from Alamo through Expedia, and honestly, it was the best rental experience I've ever had. I booked a Ford Escape, but when I arrived, there weren't any similar cars available, so they upgraded me at no extra cost to a brand-new Nissan Pathfinder, which was perfect for the long trip we had planned. The staff at pickup were extremely kind and helpful, and at drop-off, 🙏🏻Richard🙏🏻 made the whole return process so quick and smooth, and was genuinely nice on top of that. That kind of service really does make a difference. Thank you for helping make our trip memorable. ❤️ A quick tip for anyone heading there: I had a hard time finding the way to the second floor. When you enter the parking garage, look immediately to your left. The entrance to the upper floor is just to the left and isn’t very visible.
• RM

  Rosa Micalizzi

  Jun 13, 2026
  1.0
  Since zero is not an option ALAMO RENTAL CAR – AUSTIN AIRPORT EXPERIENCE FROM HELL This needs to be addressed immediately because what happened here is completely unacceptable.
I had a confirmed reservation with Alamo at Austin Airport using their “skip the counter” service:
Renter Name: Michael Davis
Reservation #: 73713373
Vehicle: Standard Pickup My flight was delayed, which is completely normal with air travel.
I landed, followed the instructions, and picked up my vehicle without an issue—exactly how their system is supposed to work. But when I went to leave, everything fell apart. All exit gates were locked.
Cars were physically blocking the exits.
I was completely trapped inside the Alamo facility. So I called Customer Service expecting help.
Instead, I was told to “call the cops.” A paying customer being told to call the police because the company locked its own facility while customers were still inside trying to leave. After an hour of getting nowhere, dealing with customer service that clearly can’t do anything beyond reading from a script: No real help
No escalation to someone who can actually fix the situation
No way to contact the actual location—they do not accept calls, only in person, which is impossible when you’re locked inside their lot I had no choice but to give up. I couldn’t get the car out.
I couldn’t get help.
I couldn’t move forward with my trip. So I was forced to:
Pay for a hotel for the night out of pocket
Lose time and completely delay my plans
Not even use the rental I already reserved and was issued At this point, Uber and Lyft became the only real option—the only “reliable” way forward. Which raises the question: why even rent a car if rideshare ends up being the only dependable and cost-effective solution when things go wrong? Let’s be clear: You do not close a rental facility at an active airport when flights are still landing
You do not lock customers inside after handing them vehicles
You do not leave customers with zero support
You do not tell customers to call the police for a problem created by your own operation
You do not operate a location that cannot be reached when something goes wrong This is not just bad customer service. This is a complete failure in operations and accountability. Alamo—this situation requires immediate resolution. I expect: A full refund for the rental
Reimbursement for the hotel stay and any additional expenses caused by this incident
A formal explanation of how this was allowed to happen
Clear corrective action to ensure no other customer goes through this Something needs to be done about what occurred here. Until then, people should be aware of what they might experience renting from this location at Austin Airport. --- #Alamo #AlamoRental #RentalCarExperience #TravelNightmare #AustinAirport #AUSAirport #CustomerServiceFail #TravelIssues #AirportExperience #RentalCarProblems #TravelDisaster #ConsumerRights #BadService #TravelFrustration #Uber #Lyft #TravelStory #BusinessAccountability #CustomerExperience #TravelAlert