Hiley Volkswagen of Arlington

Reviews

• MK

  Michael Garcia (Kitteh)

  Oct 4, 2026
  1.0
  My 76-year-old father, who walks with a cane, has bought from Hiley Volkswagen before, so I went with him to look at a 2016 Chevy Trax listed on their website. I'm starting a new job as a traveling shift lead and needed an affordable, reliable car to get me there. Unfortunately, the visit fell short at almost every step. The greeting. Our salesman, Zack, never introduced himself, never offered a card, and never offered us a drink. I only learned his name because a gentleman from the Mazda side of the dealership told me when I asked after my father. The vehicle search. Zack went to check on the Trax, then came back pushing a Murano I had only mentioned in passing. He pulled it around but left it locked, so we stood in the rain looking at it through the windows. When I went to find him, he was nowhere to be seen, then he walked up from the lot next door and unlocked it, saying it should have been open already. The test drive. I kept it around the lot, since it was cold and rainy. The AC and backup camera were nice, but the car had no power, hit hard over bumps, and the brakes felt loose. It just wasn't what I wanted. Your website. When I asked about the Explorer I'd seen online, I was told it was in the shop being checked over. If a vehicle isn't ready to sell, it shouldn't be advertised as available. The Trax we originally came for is, as of this writing, still listed, which makes me wonder how current any of the listings are. Respect for my father. Zack never offered to drive my elderly father back to where we'd parked, even though we were visibly walking a long way with a cane. That's basic courtesy. The close. When he asked how I liked the Murano and I said it was "alright," he came back with a printed price sheet as if I'd agreed to buy. Nothing I said or did signaled I was ready. That's not reading the customer. I spent ten years in retail customer service and sold high-end stones for thousands of dollars apiece, so I know what good service looks like. Zack may simply be new, and if so, he needs to shadow a seasoned salesperson before working with customers alone. My father was a past customer, and he deserved better than this.
• BB

  BoB Brown

  Oct 2, 2026
  5.0
  We took our car in because the engine was failing (intake manifold, power steering, water pump, control arm somethings) over 10k in repairs, and Ben got us a fantastic trade in amount, and took a huge amount off of the certified pre-owned so that we could afford it. Customers for life. Thank you!
• MF

  Marisa Flores

  Sep 30, 2026
  5.0
  I am very happy with the service from Hiley VW of Arlington. It all starts from when they check you in to the video updates you receive and making sure you understand the service you are getting and what comes next.
• JD

  Jorge D

  Sep 23, 2026
  1.0
  I'm never going back to this dealership. They always find a way to take money out of the people . Since my car's warranty has expired, I have to pay out of pocket. Yesterday, the mechanic broke the hood release cable for no reason. They wanted $569 to repair it, but since I only went there for a backup camera recall, they sent me a quote for $1200. I'm never going back, and if you want, I can provide proof as a Volkswagen customer. This mechanic is a disgrace; he's a crook. I left my car in good condition, and he deliberately broke the hood release cable. I have proof. It's disrespectful to customers.
• AV

  Amy Vance

  Sep 22, 2026
  1.0
  We drove almost 5 hours after talking to a sales representative to pick up a vehicle. It was not disclosed that the vehicle had held damage to the hood. It was also not disclosed that there was an $1800 “reconditioning fee”. This fee was supposed to be to check the vehicle thoroughly and make sure everything was in perfect condition. After being on the road for less than five minutes, the tire light came on and the tire was low about 5 pounds. Also, There was not a cap to the back windshield wiper blade or a blade. Also, the windshield wiper fluid would not come out for the front.. This was a $20,000 vehicle not super cheap. If I’m paying a reconditioning fee, I would expect it to be looked over thoroughly as it was obvious that did not occur. Just know that the prices that they show online or not the prices that you will get when you go in because they will add things like a reconditioning fee increase the total about $2000.