Don Davis Nissan

Reviews

• JB

  JacQuitta Beeks

  1 day ago
  5.0
  Teeanna was amazing! I had such a wonderful experience working with her! From the very beginning, she was personable, professional, patient, and genuinely helpful. What stood out to me most was her personality, her attentiveness, and the way she made the experience feel personal rather than just another sale. It’s not every day you come across someone who genuinely enjoys helping people and makes the process enjoyable, but she absolutely did that for me. Her customer service was exceptional, and I truly appreciate the time, effort, and care she put into helping me. I would definitely recommend working with her to anyone looking for a great experience. She is an asset to her team, and I hope her efforts are recognized because she truly deserves it!
• NN

  Neeko

  2 days ago
  5.0
  ⭐⭐⭐⭐⭐ 5-Star Review I had a wonderful experience purchasing my brand-new 2027 Nissan Sentra SV with Sean. Sean provided exceptional customer service and demonstrated professionalism, patience, and dedication throughout the entire process. He was courteous, knowledgeable, and made sure I felt comfortable and informed every step of the way. Purchasing a vehicle is a big decision, and I truly appreciate the time and effort he put into helping me. His professionalism and commitment to customer satisfaction did not go unnoticed. Thank you for making this experience a positive one! I highly recommend him to anyone looking to purchase a vehicle...
• SH

  Sayra Hernandez

  6 days ago
  1.0
  The day of purchasing my vehicle I interacted with 3 men: Winslow, Michael (a taller Black man with dreadlocks), and a 2nd Michael (with curly hair). I spoke with Winslow about a trade-in letter I received from Don Davis for my truck. I immediately let him know the truck had a salvage title and explicitly asked to be made aware if a trade could not be done so I could leave. After about two hours of back-and-forth, the curly-haired Michael told me they failed to make each other aware of the salvage title and there was nothing they could do. I was really frustrated as I was transparent upfront and expected the same in return. I wanted to leave, but the curly-haired guy kept insisting he had an alternative Mustang in the black color I was after. As my wife and I sat waiting, I noticed most employees just scrolling their phones, not paying attention to customers. I was very hesitant to stay, but the salesman insisted on showing me a vehicle. He even offered to let me test drive his personal grey Mustang GT while they worked on getting the car. Shockingly, upon getting into his vehicle, we found a handgun left on the passenger side. Is it normal practice for these salesmen to leave weapons with strangers? After this, they let me know the vehicle would not be ready that night and was a different color. I was adamant that I wanted a black car. He said, “we can get it painted,” and later switched his word to “we can get it wrapped,” assuming to try to save the dealership money. Exhausted by the entire ordeal, I agreed. As we waited to go to finance, this man led us down, stopped to meet coworkers, and proceeded to loudly talk about how they all plan to party and get drunk for the weekend. The noise was loud enough that a different coworker working with customers had to ask them to quiet down. I thought once things were signed, changing the vehicle color would go smoother. I was very wrong. Michael told me he would reach out once an appointment could be set up to wrap the car. He never did. I had to reach out to him and learned he had been on medical leave, which I understood. However, he eventually told me there wouldn't actually be a wrap installation, but rather a reimbursement check. When I asked for the amount, I was informed it was going to be $1,500. After calling multiple wrap shops around the DFW area, I learned this offer is not nearly enough for a BASIC BLACK WRAP, which starts at $3,500. $1,500 only covers partial wraps like racing stripes. I felt so insulted and cheated. I asked Michael who I could reach out to and was given the name Tunde. I have called Don Davis a couple of times in the last two weeks and left voicemails that have not been returned. I also asked the online chat team for Tunde to reach out to me, but I have received zero calls, texts, or emails from him. I am asking for Don Davis to take this feedback to enforce better communication and professionalism among its staff. In addition, I am still expecting a check that will cover the complete cost of painting the car black. If I do not hear back from Management soon, I will be taking legal action. I’d like to settle this without further action as I want to believe Don Davis can provide sincere and quality customer service.
• SS

  Sophia

  Oct 8, 2026
  1.0
  Bought a car here 2 days ago. They cleared the check engine codes to hide a broken active grille shutter module before selling it to me (proven by the Emissions 'Not Ready' status on the scanner). Now the GM and GSM are claiming they are 'unavailable' to address a pre-existing issue they hid. Informed by Russell Service Director that there’s an internal error in the vehicle. We had made a decision on yesterday and sent the email that we want to exchange. When he told us this today we were sure we want an exchange. Told Steven that at 12 and still there at 237pm. With him saying first, it’s been 78 days, although y’all had it for 4, then the deal is done, although Ally said you all have not sent the insurance doc y’all had say one, then here’s Tunde (Director) email and reach out to him. We pushed and asked who is in the building over him…. Tunde is here in new car sales… As my daughter backed up to go to New Car sales magically she gets a call to say ‘we can exchange’. We just want fairness. This is too much… the saga continues
• JL

  Justin Laker

  Sep 23, 2026
  1.0
  Confirmed my pickup, discussed payment, sold the truck to someone else, and left me to discover it myself. Don Davis Nissan in Arlington turned approximately a week of trying to purchase a 2021 GMC Sierra 2500HD AT4 into an exhausting exercise in chasing information, correcting their mistakes, and following up on promises they failed to deliver. I repeatedly called, texted, provided information, and requested the paperwork needed to move forward. I practically had to beg for basic information. The attached screenshots document the experience. • September 15–16: The salesperson sent a written price of $40,500 plus tax, title and license, presenting it as manager-approved. The buyer’s order showed $51,500 and a $54,390.45 total. Another communication listed $51,725. He eventually admitted the $40,500 quote belonged to another customer buying a completely different vehicle. He also acknowledged that we had continued working on my purchase based on his incorrect quote. Management ultimately remained firm at $51,500. • September 15, evening: I was still chasing the inspection report and purchase documents. I followed up at 8:24 p.m. At 9:29 p.m., I received another explanation about being busy and a statement about an oil change and new tires. • September 16: I followed up again at 6:21 a.m. and 9:23 a.m. The inspection paperwork initially supplied contained only two pages of a four-page report dated June 24. I had to identify the missing pages and request documentation of the reported work. The remaining records eventually arrived after repeated requests. • September 17: I explicitly told the salesperson that getting the necessary paperwork had been like “pulling teeth.” Despite everything, I continued considering the purchase and gave them another opportunity. • Friday, September 18, at 5:01 p.m.: I wrote, “We are going to purchase that truck. I will be there Wednesday to pick up.” At 8:48 p.m., he replied, “I can definitely have everything wrapped up and ready for you on Wednesday.” He promised a smooth pickup and said he looked forward to seeing me. When I discussed bringing payment, he specifically instructed me to bring a cashier’s check. • Monday, September 21, at 7:52 a.m.: I noticed the listing had disappeared and texted to verify that it had not been sold to someone else. I then called the dealership myself to confirm Wednesday pickup. That call revealed the truck was already sold. At 10:46 a.m., the salesperson confirmed by text that it “has been sold to another customer.” They never proactively notified me. I discovered it because I followed up—again. The attached conversation ends with my final message marked “Delivered,” with no read receipt or response shown. After a week of chasing this dealership, even my reaction to their selling the truck was left unanswered in that exchange. If another step was required to secure the vehicle, they should have explained it before confirming Wednesday pickup and discussing my cashier’s check. Instead, they gave me an assurance I could not rely on while I planned an out-of-town purchase from Oklahoma. Being busy does not excuse mixing up customers’ prices, supplying incomplete paperwork, confirming pickup without clearly explaining what remained necessary, or failing to tell a buyer the truck is gone. I repeatedly did the following up that this dealership should have been doing. Their mistakes became my problem, their delays consumed my time, and their written assurances ultimately meant nothing to my purchase. This was abysmal customer service. I would not trust another pickup assurance from Don Davis Nissan, and I would strongly discourage an out-of-town buyer from relying on their communication or follow-through.

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