Clay Cooley Ford

Reviews

• MT

  Michelle Trachier

  2 days ago
  2.0
  I'm very disappointed with there service department.. they lied to me twice.. 1st time I put my car in to have my sunroof looked at because it had a rattle that the radio could no longer drowned out and wanted fixed before leaving town. They weren't able to get it fixed in for my trip so I asked if they would at least change the oil for me. They said they would.. I picked it up.. asked if they changed the oil, they said they did and even reset the computer. Stopped at the gas station to fill my car up, pulled the oil stick and the oil was still as dirty as when I dropped it off. Drove to Jiffy Lube to have them check it. It had the same oil filter from when they changed it last. 2nd time, after my trip, I put my car back in to have the sunroof fixed and also to have the Recall on the navigation system fixed. After having my car for 5 weeks.. I finally picked it up and they said everything was fixed and that the navigation system just needed to be updated to fix it. I just got back from doing a road trip to Georgetown. Stopped at the Ford service center in Georgetown cause my navigation system kept blacking out. They ran the Vin and found out that there is nothing showing that they did anything to the navigation system.. I will no longer give Clay Cooley my business 😤 😒..
• DD

  Dana D

  3 days ago
  5.0
  Had an amazing experience on the Service Drive. Robert came out and checked me in. They’ve upgraded their system since they bought the store and I didn’t have to stand around and answer a bunch of questions. I waited in the customer lounge while they did The Works package on my truck. The lounge could use a little work. Where’d all the chairs go? They got the truck done fairly quickly. Robert even washed it for me. I’ve been coming to that store for maybe a decade and I didn’t even know they HAD a car wash. They appraised my truck, as well. I won’t sell it, but it’s good to know. Robert was friendly, professional, and good vibes all around. I hope he stays at the store for many years to come. Ask for RG3 when you pull up!
• JA

  Jessica Alvarez

  Aug 24, 2026
  1.0
  Clay Cooley needs to teach its employees how to handle a negative survey, because why is the salesperson calling me complaining about the negative survey he received from my husband when I wasn’t the one who purchased the vehicle. There is absolutely no reason for him to call me especially while I'm at work. He also called my husband numerous times while he was at work and kept trying to guilt trip us by saying his kids would have nothing to eat tonight...The vehicle was still purchased so he still got paid. There was absolutely no reason for him to try to make us feel sorry for him by sending a picture of his kids and saying how he would have to explain that there is no food. This is very unprofessional, hence one of the reasons the negative survey was given. He said he stayed at the dealer until 10pm for us, like it was being done out of kindness. He could have left, we were never married to the vehicle and we sure as hell weren’t being treated properly. My husband walked in with a preapproval from a bank and they kept trying to persuade him on signing a loan that was more expensive/longer term than what he was already approved for. Ive purchased many vehicles before and I've NEVER felt so judged by this salesperson. When asked if a down payment was going to be given he kept pushing and asking why it wasn’t going to be provided and said he knew that we had that money, wether we do or don’t is none of his business. And then when something needed to be removed from the vehicle that was being traded in, I was made to wait at the dealer like if i was going to steal my own vehicle. This has been the worst vehicle buying experience Ive ever been in.
• AW

  Amanda Walton

  Aug 17, 2026
  1.0
  Now that I have my vehicle back, I would like to give my experience. My husband’s Mustang was sent to the service department at clay Cooley ford by Nissan of lewisville and was having a lot of work done on it. When I called the service department, no one knew what I was talking about or what vehicle I was trying to get an update on. I had no idea that the car was listed under the Nissan dealership and not my husbands name, either way, I should have be able to get an update on our vehicle since we are the ones paying for the vehicle. I was finally told that the lovely service manager would call me..,,oh and let me tell you…he did. Robert proceeded to call me and basically “f” me up one side and down the other and told me it was not my concern what was going on with OUR vehicle and that if I wanted to know anything, to call nissan and to quit harassing him and his staff. Mind you, this was my very first phone call. He called me names and did it all on his own personal cell phone where the phone call couldn’t be recorded!! Do better clay cooley service!!! I will never allow any of of our vehicles to be serviced at this location. Also, Robert needs anger management!!!!
• JG

  Jeff Green

  Aug 7, 2026
  2.0
  My experience with Clay Cooley Ford was mixed. On the positive side, the dealership provided me with a loaner vehicle while my 2016 Ford Taurus was being repaired, which I genuinely appreciated because it allowed me to maintain transportation during the process. I brought my car in for issues with the air conditioning control system, entertainment module, and transaxle. However, I was disappointed by what I felt was an overly aggressive approach from both the sales and service departments. Initially, I authorized repairs to the air conditioning and entertainment modules, transaxle work, and a front-end alignment. The following day, I decided to have the transaxle work and alignment completed by another shop that could perform those services more quickly and at a lower cost. When I informed the dealership, I was met with resistance, including reminders that I had been provided a loaner vehicle and mention of a 20% restocking fee for parts. Because I had never been informed of any restocking fee beforehand, I felt pressured into proceeding with the repairs. Looking back, I believe I should have challenged that fee and limited the dealership's work to the Ford-specific repairs while taking the remaining work elsewhere, which likely would have saved both time and money. The repair process itself was also frustrating. I dropped my vehicle off on July 27 and did not receive it back until August 6, meaning the dealership had my car for 11 days. Beyond the initial diagnosis, it did not appear that significant repair work began until well into the second week. I also received conflicting information regarding a transmission leak. My Taurus has approximately 167,000 miles and has never had a transmission service. Multiple independent shops had warned me that performing a full transmission service at that mileage could create additional problems. While several service advisors dismissed those concerns as an "old wives' tale" and encouraged me to proceed with the repair, the service manager ultimately advised me against it and confirmed the same guidance I had received elsewhere. That inconsistency undermined my confidence in the advice I was receiving and left me questioning whether my best interests were always the priority. Finally, I was disappointed with the condition in which my vehicle was returned. After paying nearly $3,800 for repairs, I expected at least a basic cleaning, but instead the car was covered in dust and dirt. More concerning, the battery was dead when the vehicle was returned to me. The dealership had to jump-start it before I left, but shortly afterward the battery failed again while I was out, leaving me stranded. I had to call for another jump-start and ultimately replace the battery. While I appreciate the convenience of the loaner vehicle and the service manager's honest advice regarding the transmission, the high-pressure sales tactics, lengthy repair time, inconsistent communication, and condition of my vehicle upon return made this an experience I cannot fully recommend.