Clay Cooley Arlington Chrysler Jeep Dodge Ram

Reviews

• MR

  Madilynn Rupe

  2 days ago
  1.0
  Save yourself the trouble and avoid this dishonest dealership. We went to this dealership yesterday intending to purchase a 2023 Ford Explorer. We arrived around 10:30 AM and didn’t leave until approximately 4:30 PM. What should have been a straightforward purchase turned into one of the most frustrating dealership experiences we’ve ever had. Because we had concerns after reading some of the dealership’s reviews, we made sure to get the vehicle’s price and details in writing before moving forward. The Explorer was advertised as having 39,000 miles, and every piece of paperwork we signed also stated 39,000. In the finance department, we had an uncomfortable experience with the extended warranty. We felt the pricing was presented in a misleading way and that we were pressured to make an immediate decision rather than being given time to consider it. We ultimately declined the warranty, and the finance representative’s demeanor noticeably changed afterward. After completing the purchase, we got back into the Explorer and noticed a loud rattling noise coming from the AC that we hadn’t noticed during the test drive. The dealership agreed to address the issue, so we took a closer look at the vehicle and discovered something much more concerning: the Explorer actually had approximately 45,000 miles—not 39,000. We immediately brought this to their attention. We were told the dealership already knew it had 45,000 miles and had priced the vehicle accordingly. However, that didn’t address our concern. We made our decision to purchase based on the vehicle being represented as having 39,000 miles. The listing said 39,000, the paperwork said 39,000, and we were never told before purchasing that the actual mileage was approximately 45,000. After hours of going back and forth between sales, finance, and management, we were eventually taken to the sales manager. He agreed to reduce the price by $500 and provide floor mats. We felt that was a reasonable attempt to make the situation right and we accepted it. However, Kyle, the finance manager, came back and told us they would not honor that resolution. Kyle repeatedly made it clear that the dealership was unwilling to do anything further and presented walking away from the purchase as though it were simply a favor or the only option available to us. We felt as though they were trying to wear us down enough to just accept their mistake and take the car. After spending six hours at the dealership dealing with the warranty pressure, AC issue, mileage discrepancy, and multiple discussions with different employees, we were exhausted and frustrated. At that point, we no longer felt we could trust the dealership and decided to walk away from the purchase entirely. The most disappointing part was that we weren’t asking for anything unreasonable. We simply wanted the dealership to acknowledge that the vehicle had been represented with incorrect mileage and work with us on a fair resolution. The sales manager appeared willing to do that, but the resolution was ultimately taken off the table. We left feeling pressured, dismissed, and taken advantage of. Ultimately, the way this situation was handled completely destroyed our trust and cost the dealership the sale. My advice is to avoid this dealership entirely and save yourself the trouble.
• CG

  Caitlyn Gregory

  6 days ago
  2.0
  Almost everything with this dealer has been awful from that start. Let me start by saying that our salesperson was fantastic, honestly great guy who was the only one with open communication. He is not to blame at all for this situation. Management and service are absolutely atrocious. Had to wait a week for a new headlight to be installed before getting to take the vehicle home, which is alright. We test drove a car just like it and decided to proceed to buy. Management initially refused a loaner. Finally got one, then get a call from one of managers two days later telling me they needed the VIN and pictures of the car. I tell him it'll have to wait an hour as I'm working and couldn't exactly leave, he says okay, but immediately texts me after I hang up saying he needs it in 20 minutes, making me leave what I was doing at work to get what I was assuming they forgot when they loaned the car out. When we finally get the car we paid for we notice the car had almost 12,000 more miles than advertised on the website and what was in our purchase paperwork. Then halfway through the three hour drive back home we notice that the front right turn signal isn't working. My husband takes a closer look at it when we get home and realizes that the service department ordered and installed the wrong headlight altogether. The headlight we got was a cheap aftermarket headlight that didn't even match the other remotely. Went back next day after being brushed off by both service and a manager over the phone. There they say they will get us the correct headlight but won't be for another 5 days. We ask for a loaner because we feel don't feel comfortable driving a car without a working turn signal and get completely denied with our concerns brushed off because of costs. Took close to an hour of arguing with the manager and us about to unwind the entire deal. Shootout to our salesperson for sticking up for us and getting approval from a manager higher up, hence the two star rating. Overall management and service are a complete joke at this dealer. Will never buy another car from Clay Cooley again.
• NL

  Nicole Lorentz

  Aug 26, 2026
  1.0
  Do NOT make the same mistake I made by purchasing a "NEW" vehicle from Clay Cooley. A month ago, we bought a "new" Chrysler Pacifica minivan. We had already test-driven one at a different dealership and knew exactly what we wanted, but we still decided to take one for a test drive. It took a while for our salesman to come back with the car, and when he finally did, he said, "Sorry, I had to air one of the tires up." I asked if something was wrong with the tire, and he said no, that it had just been sitting for a while and tires often need air after sitting. Then I noticed the odometer had over 3,600 miles on it, which he never mentioned. I said that seemed high for a new car and asked if it had been loaned out. He said no and told me it wasn't uncommon for new cars to have up to 5,000 miles on them. (I should have researched this myself, because it is NOT normal for an actually new car to have over 3,600 miles on it, like less than 1% of new cars have that many miles and if it does it was a loaner car usually which I was told it wasn't) So we spent the entire day going through with the purchase. As we were leaving, they handed me one set of keys and informed me they had lost the other set. They said the service department would make me a new one. I had a newborn who was crying and hungry and still had to drive over two hours to get home, so I asked if they could send the key to me because I couldn't sit there and wait for them to make another one while my baby was overtired and needed to get home. They agreed. By the time we got home, the low tire pressure light was going off for the SAME tire the salesman had just "aired up." I contacted my salesman several times that week, while we were still within the return/exchange window, to tell him how unhappy I was. He took forever to respond and was not helpful at all. Now we are outside of the return/exchange window, and I STILL keep getting the runaround about the second key. No one will actually help. But somehow, we get 5+ calls a week from them saying, "We heard you wanted to buy a new car." LIKE, NO! We already don't even want the one you sold us at this point! It has now been a MONTH, and I have to air up this tire EVERY SINGLE DAY. I was spending $2 a day at gas stations just to keep the tire inflated, and I finally had to buy my own rechargeable tire pump to leave in the car. For the past month, I've been late to things because I have to stop and air up my tire, or I'm on the side of the road with three kids and a baby in the car trying to fill it up. This is beyond frustrating and completely unacceptable. A whole month later, I still don't have the second key we were promised. I still have a tire that clearly has an issue that was never properly addressed. And despite contacting them multiple times, not one person has actually taken responsibility or helped resolve any of this. Yet they somehow have plenty of time to keep calling me trying to sell me another vehicle. I thought I bought a NEW car. At this point, it's very clear to me that this vehicle was being used by someone who did not take care of it, and I was not given the full story before I bought it. If you're considering buying a "new" vehicle from Clay Cooley, **please do your research, inspect EVERYTHING, and don't take their word for it. I wish I had.**
• SS

  Stacy Smith

  Aug 16, 2026
  1.0
  This is the worst nightmare of a car buying experience I have ever had. Back in April I put $3500 down on a 2023 jeep compass. Took it home. GSM John tells me they will have the paperwork for me to sign in few days. We go back and forth for weeks with the “oh it’s just taking a little longer “ ok. On June 13th I’m told to come up there to do my paperwork finally. I get up there and I’m told the finance company needs my 1st payment which I have a receipt for, but then given some more runaround about paperwork. Keep getting excuses for a few more week then on July 25th I notice while I’m washing the car that the paint is super faded in one spot and contact them and “yeah bring it we will take car of it” and was given a loaner vehicle. A week and a half go by and I get a message from the GSM saying see u tonight. I ask so my car is ready and I’m signing I get told yes. I get there so not the story. I get told they couldn’t get my deal to go thru and blah blah. I’m given no option of getting my money back. I was given 1 option only. The guys like I have this 2017 Kia soul I can just give u. That was my only option. I have breast cancer so getting to my chemo appointments is critical. So I’m like ok fine. Well here we are a few weeks later and I have no title to the Kia, the GSM has apparently been fired, and this Kia apparently has a lien on it lmao. So now I’m also in a car who I have no idea who it belongs to. Is anyone really trying to make this right no not really. They want to run my credit AGAIN and see what they can do. Mind u my deal was approved June 6 and the fired gsm ran my credit so many times even after the approval to the point i had to lock my credit. For clay Cooley to be the biggest dealer in the metroplex, if y’all got that way by stealing from cancer patients then hanging them out to dry well shame on you. And while some seeing this review probably think it may not be true I assure you I have everything to corroborate my story. I have filed a police report on the gsm, and guess will take legal action from here towards the dealership. Which I really didn’t want to do but nobody is trying to make this right so Lesson here DONT GO SEE CLAY!!! UPDATE, Have the offered me my money back. Of course not which by law they are supposed to do. This is the most ridiculous experience I've ever encountered
• AA

  Amour

  Aug 10, 2026
  1.0
  Clay Cooley one of the best dealerships but this outlet is low with the business ethics, way of talking to customers & their knowledge with the business in which they are working. Last year I bought a jeep from here my Agent was JOCELYN she was one of the best sales agent and because of her I recommended this place to my knows aswell and then we bought another Chevrolet, this year I went to them again and this time she left the outlet and the staff working there is pathetic, they kept holding me on the car i wanted for almost a month and within this period they used to call me to come to dealership to pick up the car by saying it is ready to go and when i be there they say me to wait for a while ( keep me waiting for 2-3hrs. every time I visit there ) this happened with me 7times in that month & in the end they said me that the car was not available and i have to choose another, i got another car and it had a small chip in the front windshield they told me they gonna fix it but after having this car for almost 2 months they haven’t done anything yet, i have the Clay Cooley family guarantee & still they keep jumping me from service department & the sales department ( blaming each other that the other department is responsible) whenever i call them they keep giving excuses and never schedule a service appointment for me so finally i visited them offline again, again the person over there gave me a lot of excuses that you have to reach that person, that department, that company and when i ask him can you please clarify me how it’s gonna work, he just keep saying i don’t know for everything but finally i got a service appointment scheduled for me through AI assistance for this morning but when i visited them this morning they said that they don’t have the person available today ( who is specialized to fix that chip ) and said that they will contact me soon (what’s the point of making a scheduled appointment?) and there was another issue which is specified in the contract that clay Cooley family warranty covers it, for that issue the guy over there gave me a third party company and told me to contact them, i asked him it’s covered into the guarantee plan? He said yes but don’t know either that third party gonna charge me or not. Overall my experience says go with the dealership but i highly recommend not to visit this outlet as this place have some of the most unprofessional staffing they will just play with your time & money. Rest is upto you don’t get scammed with them.