Enterprise Rent-A-Car

Reviews

• RY

  Rejeana Young

  6 days ago
  1.0
  They should not send confirmation emails if they don’t have a vehicle to rent you.
• CW

  Chris W

  Oct 8, 2026
  3.0
  I booked the rental online for three days because the website offered a 15% discount. On the second day, I called Enterprise and asked to extend the rental for three additional days. I was charged for the extension and was told over the phone that my new return time would be Tuesday at 12:00 PM. Later, I received a text saying the vehicle was due back Monday. I called Enterprise again to clarify, and that representative told me to ignore the text, confirmed Tuesday at 12:00 PM, and said he would place a note on the rental agreement. Afterward, the employee who originally rented me the vehicle called and told me Tuesday was not correct. He explained that when a customer selects “three days,” the way the rental period is calculated can result in what feels like only two full days, and he told me this confusion happens to customers fairly often. He said I would need to pay for one more day to keep the vehicle until Tuesday. I explained that two different Enterprise representatives had specifically told me Tuesday at 12:00 PM, including one who said he was putting that time in the notes. Since I only needed one additional day, I asked whether Enterprise could offer any adjustment or discount because I had relied on the information their representatives gave me. I was told no. I ultimately paid for the extra day because I needed the vehicle. My frustration is not just the additional charge. It is that I was given the same return date twice by Enterprise representatives, relied on that information, and then had to pay more after being told those representatives were wrong.
• CW

  Cassie Webster

  Sep 11, 2026
  1.0
  Worst customer service ever. I've rented a car with my company cars from enterprise several times non-issue. At this location they wouldn't let me use it and wouldn't let us use our debit card since we are more than 50 miles from home. If I was home I wouldn't need a rental car.
• SG

  Susan Gutierrez

  Aug 27, 2026
  5.0
  Gina provided excellent customer service, making us feel comfortable and valued throughout our rental experience. She promptly addressed all our concerns and had us on our rental car in less than an hour, ensuring a smooth transition after a long and scary night.
• HF

  Heavenly Flores

  Aug 14, 2026
  1.0
  “Manager” Ross (didn’t give last name) is discriminating against me because I use disability and said I couldn’t use it as proof of income cause it doesn’t show an employer. But when I called the Customers With Disabilities Line, they said they should let me use it along with my car insurance bill. He then proceeded to refuse to let my boyfriend rent the car because he didn’t “feel” conformable lending the car because in his EXACT words it’s “a privilege and not a ‘right”. While smiling I will add. He was being condescending, which I found to be very ill-mannered since my boyfriend wasn’t rude when speaking. Even though he has rented there before and was going to be driving if he was going to be the one renting. Beforehand, he didn’t explain to my mom in advance that if we were using a debit card we needed TWO proofs of bills showing address that matches license. Even if my mom misunderstood he mentioned Credit card and not Debit card, he as the “Manager” should have explained correctly and all the way. And I say manager very very loosely because the lady there was more professional than him. (Sorry to her and the other man if we came off rude) But I will definitely be contacting Corporate due to his incompetence. He came off very rude and arrogant when my boyfriend who was a recent customer/car renter was trying to do it on his lunch break. Ross said and assumed he wasn’t going to be driving because me and my mom tried renting, but ALL THREE of us were going out of towns and ALL THREE of us have license. If I would of knew about them needing credit card or debit WITH two bills I would of definitely made sure to have either one ready, but since he failed to communicate properly we are now running late to leave 6 hours from here. He knows he was wrong from the start and didn’t like that I called him out on it. My mom mentioned me having a bank account, so he should of told her if using a bank with debit we needed two bills. .Also, if you misunderstand he likes to giggle turned around. Very unprofessional. Again I will definitely be talking to someone else.

Frequently Asked Questions About Enterprise Rent-A-Car