Tommy's Express® Car Wash

Reviews

• DN

  Douglas Nash

  Jun 28, 2026
  5.0
  They were very good well kept with such labors of keeping there business clean! And as a satisfied person, whom was there for well over an hour, they are kind!
• AL

  Ava Lopez

  Jun 25, 2026
  5.0
  The wash was really great! Amazing quality, vacuumes that work amazing, free towels. Trell was really helpful and amazing!
• TH

  Tony harris

  Jun 23, 2026
  1.0
  ⭐ 1 Star I recently moved to Amarillo and gave Tommy’s Express another chance after years of experiencing spotting issues whenever I visited family here. Unfortunately, nothing has changed. I was paying over $80 per month for two vehicles and routinely had to spend 15–20 minutes wiping water spots off my vehicles after a wash. On a recent visit when temperatures were over 100 degrees, I spent more time cleaning my truck after the wash than the wash itself. What makes this even more frustrating is that I was told by an employee that if the system is not properly reset, the wash runs on city water. Unfortunately, it seems like every time I visited, I was the one getting the “city water” wash. The result was the same: excessive spotting, poor drying, and having to spend additional time cleaning my vehicle by hand after paying for a premium wash membership. Customers should not have to wonder whether they are getting the wash quality they are paying for depending on whether equipment has been properly reset. What finally ended my business with Tommy’s was the customer service. My membership was fully paid through June 27, yet I was told at the gate that my membership was inactive. Even after acknowledging that my account was paid through June 27, the employee continued to argue with me and initially denied service. It was only after I started backing away that I was suddenly told I could go through. I had just returned from a VA appointment and did not need to be argued with over a membership that was clearly active and paid for. As a 100% disabled combat veteran, I expect the same professionalism and respect as any other customer. Instead, I was treated like I was trying to get something for free when I had already paid for the service. To make matters worse, the company did not attempt to address the issue until after I was already across town. A phone call afterward does not change what happened at the wash or how I was treated in the moment. Poor wash quality, recurring spotting issues, inconsistent results, and disappointing customer service. After years of giving this location chances, I cancelled my membership and will be taking my business elsewhere.
• JV

  jadlyn vallejo

  Jun 11, 2026
  5.0
  the car wash was great even got to meet trell amazing staff member even helped with the app great job
• RB

  Robert Brehm

  May 25, 2026
  1.0
  We went thru the car wash with the unlimited plan and the wash did not perform like it should. No under carriage wash and half of the brushes did not work. We pulled around and ask the young guy at the window about not receiving the wash on our plan and he acted like a deer about to be run over. I think it was the Manager Chris spoke up and ask what the problem was and we told him and he said you got the wash you should have. We told him it was not the wash we normally received. Told him no under carriage wash and he smartly said how do you know you did not get it. I told him it was obviously not doing the under carriage wash because you could always hear it and see soap and water coming up from the bottom. He then wanted to argue while the young black guy was laughing. This is the poorest customer service I have ever received anywhere. I canceled my unlimited plan and will never go back there again. If I owned a business and a Manager treated a customer like Chris did us he wine working somewhere else.