Enterprise Rent-A-Car

Reviews

• MK

  Michele Kidd

  2 days ago
  5.0
  I had an excellent experience with enterprise company. From the moment I arrived, the staff was friendly, professional, and helpful. The rental process was smooth and easy, and I really appreciated how quickly everything was handled. The vehicle was clean, comfortable, and well-maintained, which made my trip much more enjoyable. The customer service was outstanding, and I felt valued as a customer. Overall, I was very pleased with my experience and would definitely recommend this car rental company to family and friends. I would also be happy to rent from them again in the future. Thank you for providing such great service!
• RC

  Robert Cato

  Aug 13, 2026
  2.0
  Rented a new Chevy hatchback through insurance while my car was in the shop. I wasn't given an option on cars like I had previously when I went to a different branch. The vehicle had dog hair in the back seat and trunk, an old dog treat was still in the center compartment, and after a couple days of driving it, an odor of animal urine became very noticeable.
• YH

  Yvonne Holt

  Aug 5, 2026
  5.0
  My first time renting a car. The office person I think was so professional and courteous to. I'll definitely be back to rent again!
• CK

  Chris Kessler

  Aug 3, 2026
  1.0
  We have been renting a car from this location in Amarillo, Texas on 26th St. since June 26, 2026. They call me when they need more information or money but when I call back, I'm on hold for 45 minutes and then get disconnected or 25 minutes and get disconnected. It's like no one works there. I am in New Jersey, renting this car for my son in Texas, which is why I can't just go in there myself and try to speak to a human being.I called a one 800 number for enterprise today and that was even less helpful although I did speak to someone who worked for the company. She basically told me enterprise does not have someone who answers the phone at all times. My only recourse she said was to put in a "request" To have an agent get back to me. My son still needs a car rental but as soon as possible, we are dropping this car off and we will go through another company, never to use enterprise again. This has been such a difficult experience and it needn't have been.
• AT

  Ashley Triplett

  Jul 28, 2026
  3.0
  I was told that since I had already checked in, I would just need to come pick up my car and that I could easily be in and out in an hour(as was needed since I needed to come pick up during my lunch break at work). However, when I got there, there was only one representative working who had a lobby full of people trying to do the same thing. I was 45 minutes late getting back to work but had no other choice because your offices are closed after 5 on Saturdays. The representative was nice and the vehicle fit everyone and everything we needed. There were several times during the set up of the rental that we were given incorrect information and had to make last minute changes that made the process a stressful one. We were told the first time we called that using a debit card was not a problem but then found out we could not do it that way. Nathan and Mckenzie were both helpful with suggestions on ways to get what we needed done to obtain the rental.