Mavis Tires & Brakes

Reviews

• GE

  Greg Elliott

  4 days ago
  5.0
  Best service ever from Mike, gained a customer for life.
• NA

  Noble Ahmed

  Sep 27, 2026
  5.0
  Mike was great. He was able to help us out on such tight notice and went above and beyond to make sure my tires were set to go. Will definitely recommend as the best tire shop in Alvin!
• BW

  Bill Van Wagner

  Sep 24, 2026
  1.0
  Not sure I went to the same location based on the reviews I'm reading. This place was a mess from start to finish. I went in around 3:50pm for an oil change and tire rotation, with only a few cars in the lot. The price was reasonable, but it was about 5:20pm when I checked out. The staff were personable, but I wouldn't say overly friendly. My receipt didn't list the correct vehicle type, or even the correct mileage. It's a good thing I keep track of that, because they don't use window stickers anymore either. At my truck, I noticed grease smudges all over the front and hood, along with an oil drip down the right fender. Was planning to get it washed after the rotation anyway, so I let it go. I got about a half mile down the road when my rear tire started wobbling. Luckily I was able to pull into a parking lot before it came off completely, and call them. They had threaded the lugs on a bit, but never tightened them. Thankfully, I hadn't jumped on the freeway right after, and I'm someone that notices changes in my vehicle. Someone else may have had a completely different outcome. It was difficult to get to a person quickly through their automated system, but after what seemed like 20 minutes, I got through. The guy that helped me at the store came with a jack in the back of his car and got the tire resecured. I don't know his name because that info is not on the receipt either. He then followed me the 1/2 mile back to the shop to give it a good check. I will say that he apologized a few times, but he also kept affirming to me that the tech was going to get fired, and he can't babysit grown men. Neither of which mattered to me. I mentioned several times that I was concerned that the bolt treads were damaged, but he just kept saying that he torqed them. Eventually, I left there about 6:20ish, and made it home without incident. Despite mentioning the smudges and oil drip on my truck, they were never addressed. Now, I don't know the history on this tech, but it seems like having someone else do at least a quick check that lugs and bolts appear to be tightened before returning the vehicle to its owner might be a good practice. Also, the correct way to handle damage control would be to assure the customer that you're going to evault and monitor this to insure any residual damage from this incident is addressed. If he had said something like that, and asked me to return in a week or two, I might actually be willing to do that.
• RT

  Robin Turner

  Sep 15, 2026
  5.0
  They were great. They let me come with only 30 minutes left in the day and patched my tire for free! I can’t ask for anything better!
• EP

  Erick “PPP” Patton

  Sep 10, 2026
  5.0
  Mike and the crew was awesome!! Give this man a raise. Awesome customer service. Had my small tractor tire fixed there. They took great care of me. Will be back. This is what customer service should be. Thank you Mike!