Pilot Dealer

Reviews

• BB

  Beltzer0072

  3 days ago
  1.0
  Absolutely disgusting customer service at this place. My wife and I had been on the road for four hours on our way home and I need to make a pit stop. So I use the facilities and as a common courtesy, decide to buy a simple $1 dollar lotto ticket as a thank you for letting me use the bathroom. So I ask, do you guys accept debit cards for lotto tickets. Am told "You have to use the lotto machine." Ok? So I put in a 20 and being overtired from being on the road, failed to notice "Machine doesn't give change." So I ask the man "Sir, I'm overtired and didn't notice the no change out of machine sign. Could you help me?" "MAN! Can't you see I'm cleaning right now! Ask her (the older woman) and she'll help you!" Ok? So I see she has a line. I'll wait. No big deal. So I'm standing there. And standing there. And standing there. She looks at me a couple of times and then sits down and gets on her phone. Um what? So I ask her, "Mam? Can you help me please? I would just like to get my $19 back so I can leave." "OH HOLD ON!" Um what? So then I'm told "I can't get it out for you, you'll have to come back in the morning and talk to the manager!" Um, the guy just told me YOU could help me and now you're saying you can't. So now here comes the first guy again and suddenly he's her backup and I'm a problem? So then he tells me "You'll just have to come back tomorrow morning and talk to the manager!" Well just mere minutes ago, you told me she could help me, now she can't? So now I'm frustrated and decide fine, I'll just buy $20 worth of tickets I didn't really want and was only trying to buy it as a courtesy. So I go back to the car and it doesn't sit right with me. They ignore me, treat me, a paying customer like garbage and I'm just supposed to take it? So then I go back in and demand my money back and hand them the tickets. And now the older woman says "GET OUT OF MY STORE!" Well wait a second, I thought you weren't the manager and now it's YOUR store!? I tell them I'll be calling customer service. Older woman's response? "YOU DO THAT!" And then here comes the guy again "YOU DO NOT TALK TO HER LIKE THAT, NOW LEAVE THE STORE." I respond all I wanted was my money back and once again "AND WE TOLD YOU YOU HAVE TO COME BACK AND SEE THE MANAGER!" Man, I live quite far from this place. You expect me to drive all the way back, burn my gas and waste my time for a refund you could probably had just gotten out and saved all of this trouble in the first place? So then he asks me "nicely" to leave the store. I say calmly, "fine." And I leave. And then he has to come outside to make sure we actually leave cause I never made one single threat other than I'm calling customer service? So you treat me like a criminal for demanding a refund that you were too lazy to get up and get in the first place? Don't worry, I'll never come back and "bother" you hardworking folks ever again cause it seemed like whatever it was that you needed to sit down and get on your phone for was so much more important than a paying customer.
• PP

  Paulo PX

  Aug 5, 2026
  3.0
  Don't have shower There’s no shower, but it’s a decent spot with clean restrooms. You have to walk a bit to get to the register, but the parking is good, so it’s fine
• DR

  Dulcer Rosales

  Jul 22, 2026
  1.0
  8:25 there is construction rd at this time so expect to wait on traffic for more then 20 min
• EQ

  Edwardo Q

  Mar 20, 2026
  1.0
  Not a real truck stop, no showers
• LF

  LD FM

  Aug 2, 2025
  5.0
  Not a bad Lil stop

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