Bass Pro Shops/Cabela’s Boating Center

Reviews

• CG

  Chad Gambrell

  Apr 27, 2026
  5.0
  My wife and I are in town for my daughter's wedding. Decided to take my nephew fishing while we are here. Didn't think about bringing any gear with me since we drove. As we were in Bass Pro, I was getting him some sandals. It was early, so there were not many people in the store. There wasn't anyone in the shoe department at the time. We walked over to fishing and found Chad at the fishing counter area. Asked if someone could help us in shoes. He walked over with us to try and find someone. There wasn't anyone immediately there, so Chad just asked what size my grandson needed. Told him I wanted to measure to be sure. I had already looked and there were no kids measuring thingy. Chad went in back and found one for us. Measured and Chad went back and found us the right size. He said if you need any other help, let him know, and I said thank you. A few minutes later as I was looking in fishing, I decided to get myself and grandson a new pole and some lures to fish while in town. So again, without hesitation, Chad jumped in to help us with that. He answered several questions for me, made suggestions based on my needs, and help me decide on the ones to get. He took to time to show me several poles and reels. Looked up prices for some reels and squared me away on them. Then I asked about lures that were working well right now in the are for bass. He had suggested a few different types, sizes and colors. Took the time to show me what mono lines I could chose that they would put on my reel. Chad did a great job from start to finish. Never ever felt like we were a bother, especially in the shoe department when it wasn't his normal area. He just jumped in to take care of us. Then when we were in his dept (fishing), he did the same. Patient and very helpful to the end. If I were to send my wife there to get help with something she didnt know much about, I know Chad would handle it! There were others there that were helpful in other areas but I cant remember everyone's name unfortunately. The first lady greeted us when we came in. She helped in the grill section as well as a couple other guys. I know one guy look like a former NFL player 😀. Super nice guy and also very helpful. I did have a great conversation with Tracy as well. Overall the experience here was fantastic! A couple other girls helped me out at the customer service desk. Moe helped me get a day pass fishing license and then checked me out. Made sure all the discounts were applied, as I am a Club member. Again, Chad ( huge help), and the other employees were awesome! Definitely the kind of experience you would want to have!
• CD

  Chad Davidson

  Apr 24, 2026
  1.0
  Boat was sold out from under me when I was told the boat was capped and they couldn’t sell not sell to anyone else. I was informed about this after my financing was complete. Bad business
• PT

  Paul Tinch

  Apr 5, 2026
  1.0
  I purchased a 2021 Tracker 800 SX during the COVID period, when options were limited. I bought a base model and later decided to add a windshield and roof. After ordering a couple of accessories that didn’t fit, I contacted the service center and sent photos as requested. After reviewing them, a technician told me the roof cage had been installed incorrectly. I had to remind them that the unit was purchased fully assembled. They apologized and explained how it should have been installed, along with the tools required. Not long after, the bed began to crack. It was replaced under warranty, and when it cracked again just outside the warranty period, it was still honored and replaced a second time. However, the bed has now cracked again, and I’ve been told it’s too far out of warranty to cover. My concern is that during the second replacement, I was told the bed had been redesigned and that the issue was resolved—but in my case, it clearly wasn’t. I’ve even seen new units on the showroom floor with the same cracking issue. There was also a recall involving the digital display and shifter. I was told by the service department that they would perform the recall along with a complimentary service, including fluid changes. Later, the dash began failing and the unit started shifting hard. When I followed up, they had no record of completing the recall. Given that the dash had clearly been replaced, this was confusing. I ultimately took the vehicle to another location, where the issues were fixed—but it cost me around $700. Additionally, due to complications during that repair, they had my unit for approximately three months. I was told that while attempting to remove a part, a tool broke off inside and the unit had to be sent to a machine shop for removal. I was also told the issue was related to dust, even though I had been cleaning the machine as instructed. They mentioned that this particular maintenance step is not typically something the customer would handle. Overall, this has been a very disappointing experience. These problems developed over time and were not isolated incidents. I have owned another brand of side-by-side in the past and, aside from routine maintenance, had no issues. I chose this model because I needed a smaller SXS, but that decision has not worked out as expected. The unfortunate part is that the machine itself runs well and is relatively quiet, though it does sound like a old pick-up truck on a rough road at times. It has potential, but there are recurring issues that need to be addressed more effectively—at least in my experience.
• GE

  george eysrick

  May 26, 2024
  1.0
  Found the perfect boat on their website... (was at another dealer, but was assured that I could buy here with no issue) Got detailed quote... (base price more than online, options price less, so about the same, was marked down about 5k as previous year model) Acceptable price for what I wanted and in my budget. Went into store, applied for credit, put deposit down on boat. Super excited about my new boat! 2 hrs later manager calls me and says that it will be 1800 more because of some mistake (almost positive he wanted to charge me 2x for trailer upgrade, but not sure...he was super nice and apologetic about it, but I put in effort to purchase based on price quoted... (manager and different sales person were there when I was out application, purchase order...and no one caught the "mistake") Anyway, I will never step into a Cabelas/Bass Pro again... lots of other boat dealers (will add pictures and longer description with more details if this company tries to sugarcoat issue) update... added a pic of boat I bought from lowe dealer in warsaw missouri... 20ft metal hull center console.... It is a lot better than one I was thinking about buying from bass pro in allen, and a lot cheaper... (I could afford to add some electronics and stuff for less than their price... added seafoam mats and better graphs after pic, and have to make time to install fishmaster top I just got delivered... )
• DW

  Desiree White

  Jun 8, 2023
  1.0
  The young man Casen in the front was really nice. But the service to purchase fire arms was horrific. I did not feel welcome at all. No one greeted me. I stood there for 10 mins while every last advisor walked passed me like I was invisible and looked at me but didn’t say a word. They really need to learn customer service. I seen that they had 2.6 stars but I still wanted to give them a chance, but now I understand why their rating is low. They are living up to it. Just horrible I walked right out. I won’t dare spend with a company that didn’t want me there in the first place. I felt very uncomfortable as a African American Woman being in that section of the store.