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We opened the doors here in our new facility back in 2002, and have been going strong ever since. We originally opened just a short drive down the road back in 1998, and quickly out grew the facility. We are simple country folks at heart, and prove it everyday.
Our Sales Department is top notch, and consistently ranks at the top of the Business Center month after month. All of us are locals here, coming from Lynchburg, Winchester, Decherd, Cowan, Estill Springs, Tullahoma, Hillsboro, and Manchester. Our specialty here is true Customer Service, doing our best at making you feel at home. No high pressure here, just good 'ole people making you feel welcome.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.