Jones GMC

Reviews

• PG

  Penny Griggs

  Oct 8, 2026
  1.0
  Never been more disgusted with the service we received from this dealership on our brand new 2023 GMC Sierra we purchased in April 2024. It went into limp mode while returning from a trip in April this year. Dealer kept for 8 days, couldn't find anything wrong so we picked it up and the very next day it stranded us. They sold us OnStar and LoJack which we did not need. The truck has a built in locator. OnStar is a complete rip off as well because they couldn't even find a tow truck. We have driven old trucks our whole lives and none of them ever left us stranded on the side of the road. If we ever do buy another new one it sure won't be from Jones. A completely different dealership fixed our truck with no hassle or problems.
• DH

  David Haney

  Oct 6, 2026
  1.0
  Head lines.. Jones GMC Take Average of grand parents and grandchildren…. We have a lot of complaints about this Dealer Jones GMC and the customer care person is not worth your time. The sales team and management will lead you to thanking there helping but they don’t… the sales person and the management flat out lied to us. Flat out…. The finches lady lied totally miss lead us. I have everything to back it up. And they don’t care..I have tried. For 5 months. Try this one right after we got the car I’m talking 2 days we had to put it in the shop for 4 weeks and found out that what the sales man had told us was a lie…. The sales manger lied flat out well both of them…. We are a grandpa 67 and grandma 64 and raising 2 of our grandchildren.7&9 And they don’t care if they take average of older people and grandchildren. It’s Ben 5 months since we bought the car and they don’t even want to try to fix the issues. From the car not being right, the paperwork not right and the letter I sent to them we will not recommend them to anyone. All they want is your money. Now let’s see if someone responds to this…. I doubt it… we work hard for what we have.. don’t trust Jones GMC ….
• DD

  Dakota

  Oct 3, 2026
  1.0
  I’ve unfortunately had to have my services done through gmc to maintain warranty on vehicle. In the two years I’ve owned this truck I’ve yet to have a service where they didn’t cause a problem. The final straw was yesterday. James Griffith failed to tighten the oil filter. Once I crawled under the truck and noticed the filter and underside covered in oil I was able to tighten a few rotations with my bare hand. In less than 100 miles I lost over 2 quarts of oil and didn’t notice until I was home parked on my new freshly poured concrete and saw a stream of fresh oil leading to a puddle. I called the dealership this morning and they couldn’t offer any assistance because the service department is closed on the weekend. This could have easy ruined my truck had I not noticed this extremely negligent mistake. Besides the truck, my new concrete now has terrible oil stains. For anyone that uses this dealership to maintain warranty coverage (or any jones dealership) I’ve discovered you can use any big name dealership that reports the service records to car fax. I’d advise you do so if you care about your vehicle. They’ve made it obvious here that a quality job and attention to detail is not required to work here. I also don’t believe they do the quality vehicle inspection correctly. The last two times I’ve been they have recored my tire pressure at 35 psi.(this is a 2500 truck) The actual tire pressure both times was 65-70psi which tells me they didn’t even check it. This is unacceptable and inexcusable service. My truck was nearly ruined and my brand new concrete is stained. SAY NO TO JONES!! THEY WILL LEAVE YOU ALL ALONE.
• SR

  Shelly Roberts

  Oct 2, 2026
  5.0
  IF YOU NEED A VEHICLE PLEASE PLEASE HEAR ME OUT…. Go to jones GMC and see Kedrin Cox. Most respectful, understanding and outstanding young man. He will do everything in his power to make sure you are happy, satisfied and taking care of to the best there can be! He takes his job very seriously, but is the best to just have a conversation with also whether it’s football or anything he is the most respectful young man! He just sold my husband and I a 2023 Cadillac Escalade fully loaded and got us the best deal ever!! Thank you so much Kedrin for making us proud customers of JONES!!! We are incredibly happy and truly blessed to have met you and got the vehicle we deserve!
• SG

  sidney garcia

  Sep 19, 2026
  5.0
  Excellent Customer Service from the time we walked on to the lot all the way up to driving out of the lot in our new GMC Canyon pick up truck. Went into price vehicles up. Clay was our sales rep. He was fabulous. He was not pushy at all. And that’s what’s important to me. I don’t like a pushy sales person. Manager, Wes came out and helped with a few other items answered all of our questions. Feeling very confident with this purchase. Samantha in financing was very pleasant, very thorough. All around great experience. Chris, general manager came out several times to see if we were OK if he could do anything for us shook our hand as we were driving off the lot.