SIXT Car Rental - Nashville International Airport (BNA)

Reviews

• CG

  C. G.

  5 days ago
  5.0
  Great experience. I reserved during graduation weekend so I was upgraded to a larger vehicle I didn’t want, but they were able to get me into a smaller one and it drove great. I didn’t use the pre-checkin because of the face scan; the customer service agent was great in person. I did take thorough before and after photos of the condition of the car since they don’t do walk throughs with you. You also drive through a scanner when you leave and re-enter that checks the car condition.
• LS

  Lifted Skin

  May 7, 2026
  1.0
  As a long time SIXT customer I’m super bummed to have had the horrible experience we had with the manager of the BNA location. The guy was rude, snappy and zero help. I’ve used this location since they opened up and before that manager started working at the location. I’ve been using SIXT for many years out of West Hollywood and now here in Nashville. SIXT is usually the best in customer service but have drastically dropped their standards by hiring this guy as a manger. Sad! I guess having Gold Status and Platinum pre covid doesn’t seem to matter with manager like this. I won’t be back.
• AM

  Annette Marie

  May 5, 2026
  5.0
  Was very pleased with Sixt as they saved my trip with a wonderful vehicle and great customer service. I had a reservation with Thrifty which when I arrived, for some reason they did not have my reservation and all of the cars sold out even though the main call center had my reservation. Sixt was available and it was the best experience ever! I loved the new Chevy Traverse, price, and ease of service. The check out and check in service was enjoyable! Thank you Sixt for saving what was a horrible experience to a very positive one! Next time I visit Nashville, it will be with Sixt!
• JO

  Jennifer Olson

  May 1, 2026
  5.0
  Outstanding experience at Sixt Rent a Car at Nashville International Airport. From start to finish, the process was smooth, efficient, and genuinely customer-focused. We were pleasantly surprised with an upgrade, which made the trip even better. The vehicle was spotless and in excellent condition. A special thank you to George, who provided exceptional service. He was professional, friendly, and went above and beyond to make sure we were taken care of. That level of attention really stood out. Highly recommend this location if you’re looking for a hassle-free rental experience with top-tier customer service.
• JB

  Jeff Burke

  Apr 18, 2026
  5.0
  I’ve been renting cars for over 25 years, and honestly, I usually approach the rental counter with a bit of dread. Over the years, it’s typically meant long lines, getting asked a bunch of questions I already answered online, issues with the car I reserved not being available, or feeling like the agent is trying to upsell me on things I don’t want. That said, my recent experience with Sixt in Nashville was completely different. My girlfriend and I walked up to the counter because I had forgotten to add her as an extra driver. We were a little stressed since we had parked in the terminal lot with a 30-minute limit and didn’t want to get hit with extra charges. First surprise—there was no line. Then your agent Robin greeted us with a warm smile and made us feel immediately at ease. I explained the situation, and she quickly took both of our licenses and my credit card, added my girlfriend to the reservation on the spot, and told her she could go ahead and get the car out of parking. She then let me know that I had reserved a compact car and that none were currently available—which is usually the moment things go downhill. But instead, she immediately reassured me that she’d do everything she could to get me into a car quickly. With a calm, professional attitude, Robin called the lot, coordinated everything, and had me in a car and on my way in about 10 minutes. I was genuinely surprised—in the best way—by how smooth and pleasant the whole experience was. Like a lot of people, I usually book through Expedia and just pick the cheapest option, and I had never rented from Sixt before. But after this experience, I’ll absolutely check your site first moving forward. The level of customer service was far above anything I’ve experienced with other rental companies. I also want to specifically recognize Robin. She made such a strong impression that I honestly thought, “I’d hire her myself.” Please pass along whatever recognition you can—her customer service was outstanding. She not only made my day easier, she’s the reason I’ll be recommending Sixt to others going forward. My sincere thanks to Robin and the Sixt team for a great experience.

Frequently Asked Questions About SIXT Car Rental - Nashville International Airport (BNA)