SIXT Car Rental - Nashville International Airport (BNA)

Reviews

• KL

  Kuper Li

  3 days ago
  1.0
  Very poor service. I booked a rental car through Expedia, but when I went to pick up the car, I was told that my reservation could not be used. I had to make a new reservation at the rental counter, and the price ended up being almost twice as much. On top of that, I still have not received a refund for the original reservation. I specifically asked the staff at the counter three times whether I would get my money back after the original reservation was canceled, and she assured me that I would. I have called customer service several times, but they keep passing me from one department to another, and no one has actually resolved the issue. This has been extremely frustrating and unacceptable.
• JA

  Joline Abbey

  Aug 28, 2026
  1.0
  I really wanted to love this car rental company. This is my third time using them and unfortunately the last. I Travel to Nashville frequently for business and love the ability to rent a nice car however there is always damage to the vehicles. On my very first rental, the front desk agent told me to make sure that I took video of the entire car before I got into the vehicle. Stated that they will charge you for absolutely everything. I should’ve taken this as a red flag and canceled my reservation, but I did not. This last visit that exact thing happened. Given my rental car and I took a video and pictures of the vehicle prior to Everett, leaving the parking garage. Pictures and videos clearly show that the vehicle was in the original spot. However, upon my return, they tried to charge me for damage that I had proof was pre-existing. They wouldn’t even look at the photos or videos that I had. Told me that they had to have it reported as new damage and acclaimed agent would reach out to me and I could simply submit the proof and it would be dismissed. However, no one has reached out and they are trying to file a claim with my insurance company, even though everything has been submitted. Terrible customer service.
• RM

  Ronni Madden

  Aug 20, 2026
  5.0
  My travel day started at 2:00 a.m., and by the time I reached the Sixt check-in desk around 10:00 a.m., I was definitely ready for some good customer service. K was fantastic! He made the check-in process quick and easy, was incredibly friendly, and even had me laughing before I left the counter. The car was clean, fresh, and smelled brand new. I had never heard of Sixt before today, but after such a great experience, I will definitely be a returning customer. Thanks, K, for enjoying your job and for making a long travel day a little brighter! You were a pleasure to work with.
• CR

  Chad Rack

  Aug 19, 2026
  1.0
  Poor Kid of mine had his brand new $400 Easton Hype Bat Stolen by an Sixt worker, along with an $80 Stuffed Animal from Seaworld. Left it in the back of the BMW X5 M60. Daniel D apparently checked the car and took it because I reported it immediately and he said it wasn’t there. It most certainly was in the trunk. Didn’t know it was a Sixt policy that you can have at the items left in the car. You have my phone number, email and ways to get in touch with me. In fact, any time there is a $2 invoice or something done to their car, they’ll call you immediately or block you from driving. I love the prices for the cars but the people they hire need to be thoroughly vetted and frankly, this Daniel dude - let him go. If you can’t respect the job you have and your customers, there’s plenty of other hungry people out there who will.
• AC

  adam churchill

  Aug 8, 2026
  1.0
  Disgraceful. My daughter and her co-workers had hired a car at the end of their work placement for a short road-trip. Whilst I absolutely understand their are different requirements between the UK and the US and maybe even interstate within the US, the way they were treated by Sixt and their staff was despicable. More offensive than anything, was the condescending and smirking attitude of the staff member (brian/bryan/dean?) Maybe we are used to a better class of customer service and politeness, understanding and helpfulness in Great Britain. I can say the staff member was pointedly unhelpful, offered no options or alternatives and even mentioned that the girls would miss their trip, all whilst ignoring them, smirking and texting on what I assume was his personal mobile phone. It may appear sour grapes but having gone elsewhere they found Enterprise who were a different class. Enterprise were more than helpful, and I can assure you that the same request was not only accommodated but Enterprise actually offered help and options. Absolutely disgraceful from Sixt, we will never ever use or recommend them again

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