Penske Truck Rental

Reviews

• SB

  Stacie Blanks

  Aug 3, 2026
  1.0
  We completed an 8 hour, very tedious move late last night in the worst truck we have ever rented. It all started in the rental office when the kind lady let us know that the truck she was giving us had been returned with “a little less than 3/4 tank, so we just needed to return it with 3/4 of a tank of gas”. I was confused because why are we being asked to return it with more than it has in it when we pick it up. Also, I have never been given a truck that wasn’t full of fuel, is this standard practice for Penske now? When we got to the gas station we noticed it only had half a tank, not a little less than 3/4 of a tank. The truck had 99K+ miles on it and we noted it was in rough shape overall the moment we stepped inside. There was spilled soda across the dashboard, dog hair all over the cab including the entire passenger seat. We travel with our pups a lot as well, but we will roll out the vehicle before we return it, and it was clear Penske didn’t clean it up at all when it was returned. There was also a center seat folded up when we got in the truck, so we assumed it was bolted into the truck, we were wrong! When we came to an abrupt stop on the interstate during our move, the seat flew forward and slammed into our arms. Very painful, but more than that, so very dangerous. We then had to pull over and secure it in the back of the truck - thankfully we had room. In addition to all of this, the loud screeching sound coming from where the trailer meets the back of the cab was unbearable! This went on for the entire 8 hour trip, and I have a video of this for you as well. I tried stuffing towels up into the area where they meet to get it to stop, to no avail. We could hardly hear each other speak once we got on the interstate. A few years ago we stopped renting from U-Haul, and switched to Penske due to the poor condition of the U-haul vehicles. Penske has always been more expensive to rent, but it has been worth it to get vehicles that are newer and well maintained. Sadly, I paid $150 more to rent from Penske this time, and the truck was worse than any U-Haul truck I have ever rented.
• WD

  Woody Davis

  Jul 15, 2026
  5.0
  Excellent customer service!
• JS

  Joshua Smith

  May 19, 2026
  1.0
  DONT COME HERE!!! HAS TO BE THE WORST PENSKE LOCATION IN THE COUNTRY!!!!!!
• ZR

  zoie rourick

  Apr 1, 2026
  5.0
  Juan was outstanding. He helped my husband and I solve our isssues with our new box truck. He answered any questions we had and was a pleasure to do business with. Thank you
• IW

  Ian Wigington

  Aug 7, 2017
  5.0
  This is an interesting experience. I rented a truck... well kinda... i rented the truck from a home depo and it was never sent to penski corporate. I was waiting on my damage deposit back and they couldn't find it my reservation out any documentation that i rented the truck at all. Well i contacted this store and the employees really took care of me. Nick Howard and Eric Smith both stepped up and solved my issue. I was ready to write off the entire company but i will definitely use penski again thanks to them, especially nick.

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