Enterprise Rent-A-Car

Reviews

• LL

  L

  4 days ago
  5.0
  The staff, especially Hop, was very professional, knowledgeable, caring, and committed to ensuring an excellent experience. We unfortunately had 2 vehicles with tire pressure issues. I know this happens sometimes and that they were especially busy this time of year; hopefully they keep testing and evaluating each car to ensure top performance and safety. Thankfully, the issues were addressed in a prompt manner, and they were more than fair with the final bill. I was impressed also that the manager called a day later to ensure we were taken care of/ they made it right. Overall it was a good experience, and deepened our trust with this rental car company.
• CG

  Claudia Gomez

  Aug 28, 2026
  2.0
  I am writing to formally dispute the additional charges on my recent rental and request a refund of the extra amount I was charged. When I made my reservation, the expected cost was approximately $81. I also contacted Enterprise customer service before making the reservation specifically because I wanted to use my complimentary/free rental days. The representative I spoke with told me that I would be able to use them at the time I picked up the vehicle at the airport. When I arrived at the airport to pick up the vehicle, I explained this to the Enterprise agent. However, I was then told that the free days had to be applied when the reservation was originally booked. Because I had received different information from Enterprise customer service, I was unable to use my free days and ended up paying approximately $100 more than I should have. There was also an issue with the vehicle return. I was charged additional fees because the vehicle was returned approximately one hour late. I did not intentionally return the vehicle late. I was attempting to return it on time, but my GPS directed me to another location. When I called the phone number listed on my rental agreement for assistance, I was given another address. I followed those instructions and eventually made it to the correct airport location approximately one hour later. When I initially arrived to return the vehicle, there was also no Enterprise employee available to receive the vehicle. I find it unreasonable that I should be responsible for additional charges when I made a good-faith effort to follow Enterprise’s instructions and relied on information provided by Enterprise employees. The conflicting information regarding my free rental days was also entirely outside of my control. I am requesting that Enterprise: * Refund the additional charges related to the one-hour late return. * Review and refund the approximately $100 I was unable to save by using my complimentary rental days. * Adjust the final rental amount to reflect the original terms and circumstances of my rental. Please review the rental agreement, the reservation, and the records of my calls with Enterprise customer service. I believe those records will confirm that I contacted Enterprise in advance and was given conflicting instructions. I am asking Enterprise to correct this situation and issue a refund for the charges that should not have been applied. I would appreciate a written response explaining the outcome of your investigation.
• WH

  Wendy Harris

  Aug 26, 2026
  5.0
  I booked this rental due to a family emergency. When I walked up to the staff that would assign my car, the person walked me straight to an available vehicle. By the time I made it to the exit, the kind women asked me if I had a vehicle still on rent in Missoula. Frankly, I had completely forgotten about that. Confusing, right? My family and I had flown from CA to Missoula to drop my freshman son off at college. While in Missoula for 7 days, I rented an Enterprise. I was notified 4 days into my trip that my father was going to pass away. I booked myself an emergency flight and an Enterprise car. I didn't even think about the Missoula rental, I just booked a car in Nashville. I am certain the women was not ready for me to explain why I had two rentals at one time. She was the sweetest, most compassionate person I didn't think I needed at that moment in time. Enterprise, you have a good one. Aside from my story, the car was clean and all of the Enterprise staff were professional and fast. Thank you.
• JB

  Jasmin B

  Aug 23, 2026
  5.0
  ⭐⭐⭐⭐⭐ Outstanding customer service from Harold at Enterprise Nashville Airport! Harold was absolutely fantastic! We had some issues with our rental car and needed to have it replaced. He handled everything quickly, professionally, and without any hassle at all. From the moment we explained the situation, Harold was incredibly helpful, friendly, and solution-oriented. He made what could have been a stressful situation feel completely easy and straightforward. The car was exchanged promptly and without any complications, and we were back on the road very quickly. It is rare to experience such genuinely excellent customer service. Harold clearly cares about his customers and went above and beyond to make sure we were happy and safe with our rental. Thank you so much, Harold, for making such a big difference in our experience! You are a real asset to Enterprise. If you are renting a car at Nashville Airport, ask for Harold – we highly recommend him! ⭐⭐⭐⭐⭐
• JB

  Jill Becko

  Aug 22, 2026
  5.0
  After losing my car key to the rental car that was parked at the San Diego airport lot while I was away, I called where I rented the car in TN, they told me to call Enterprise roadside, I found they were not very helpful and everything they told me was wrong except they would need to tow the car. I arrived to the San Diego airport rental place after work and was greeted warmly by supervisor Bri and she was amazing and followed through with the tow company and after 90 minutes she was able to rent me another car and gave me the address the go and pick up my belonging the next morning. The next morning I was called by the tow company to meet him in the parking lot because they couldn't get my car without me being present. I'm told that tow companies can't just pick up a rental car and tow it without a person present. I also found out that the parking company needs a e-mail from Enterprise stating that a tow truck was coming to get a car. I just want to thank Bri for being so amazing and patient.

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