Enterprise Truck Rental

Reviews

• WK

  William Kindness

  3 days ago
  1.0
  Placed an reservation to rent a truck yesterday and we asked if debit was accepted for deposit was told debit was accepted. Came today to pick it up and was told by Connor "we dont accept Visa Debit cards has to be a CREDIT Card" even tho it's stated in policy they do accept debit and credit cards. Called the manager Heather for help and got a "Sorry" and no further help and then take our business elsewhere Absolutely horrible customer, Connor & Heather made it clear they dont want business never coming back again.
• RC

  Rich Clark

  Aug 20, 2026
  5.0
  Rented a truck from this Enterprise location recently and the experience was smooth from start to finish. Ebony Nelson helped me out and she was fantastic — friendly, efficient, and made the whole process quick and painless. The truck was ready to go when I arrived and the paperwork was all set, hassle free and I was in/out in no time. Pickup and drop-off were both hassle-free, and the truck was clean and ready to go. Great customer service goes a long way, and Ebony really delivered! I highly recommend this location. She checked in on me afterwards to make sure I didn’t have any issues and I really felt like she cared about my experience.
• JJ

  Josh

  Aug 19, 2026
  5.0
  Ebony and conner made my rental and rental quick and easy. I also had some questions about my business and they answered all my questions without hesitation. Was pleased with my experience.
• SB

  Stephanie Bradshaw

  Aug 13, 2026
  1.0
  I rented vans from Enterprise for approximately three years and had an impeccable rental history, so I was extremely disappointed by how the Murfreesboro location handled my final experience with them. I returned a rental on May 28 with no mechanical issues, no warning lights, and no problems whatsoever. Enterprise checked the vehicle back in and returned my deposit. I then rented ANOTHER vehicle from Enterprise on June 2 — just days later — and no one said a word about any problem with the previous vehicle. Weeks later, after I had been questioning the branch about mileage charges and a previously agreed-upon mileage allowance, I was suddenly contacted and told there had supposedly been an issue with the previous vehicle. Eventually, Enterprise’s Damage Recovery Unit sent me a bill for $1,112, claiming I was responsible for alleged fuel contamination. Think about that timeline: they accepted the vehicle, refunded my deposit, rented another vehicle to me several days later without mentioning any problem, and then weeks later attempted to hold me financially responsible for damage they alleged occurred during my rental. I formally disputed the claim and provided Enterprise with my receipts and documentation showing the timeline. I also requested their inspection records, documentation showing when the alleged problem was discovered, and evidence establishing that the vehicle had not been driven, moved, fueled, serviced, or accessed by anyone else after I returned it. After receiving my dispute and documentation, Enterprise dismissed the entire claim. I received a brief email stating the claim was being dismissed and there was nothing further I needed to do. There was no apology or explanation. I am relieved that I kept my records and was able to defend myself, but customers should not have to fight a $1,112 damage claim like this in the first place. After three years as a loyal customer, this experience completely destroyed my trust in this location. My advice to anyone renting here: keep every receipt, document your vehicle at pickup and return, photograph the dashboard and fuel level, and save proof that your rental was closed and your deposit was returned. I personally will not rent from this location again.
• MM

  Mike

  Jul 26, 2026
  5.0
  Great service. Ebony was professional and made the whole process great.

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