Safelite

Reviews

• DH

  Denise Hughes

  2 days ago
  5.0
  WHILE HEADING DOWN 81 TO GO TO TENNESSEE FOR OUR FIRST FAMILY VACATION, SOMETHING HIT THE RIGHT SIDE BOTTOM CORNER OF OUR WINDSHIELD. IT WASN'T A ROCK BUT SOMETHING ELSE AND IT CRACKED IT ABOUT 2 INCH LONG CRACK. WE GOT TO THE CABIN AROUND 4PM SEPTEMBER 21ST SO COULDN'T CALL SAFELITE. THAT NIGHT STORMS WENT THROUGH WITH WIND AND POURING HARD RAIN. WHEN WE WENT TO GO OUT WHEN THE RAIN HAD STOPPED THE CRACK HAD SPREAD TO TO ALMOST THE HALFWAY POINT OF THE WINDSHIELD. SO BEFORE WE ACTUALLY LEFT I CALLED MY INSURANCE COMPANY. THEY SCHEDULED SAFELITE TO COME OUT WEDNESDAY MORNING. WELL WEDNESDAY MORNING CAME AND WE RECEIVED A CALL FROM SAFELITE TELLING US THEY HAD TO MOVE OUR APPOINTMENT TO FRIDAY. THE CALIBRATION MACHINE WAS DOWN AND BEING A 2024 HYUNDAI SANTA FE IT HAD EVERYTHING SO WE NEEDED A NEW WINDSHIELD PLUS IT TO BE CALIBRATED. WE TOLD THEM THAT WOULD BE FINE AND THEY WERE SO POLITE TO TALK TO. FRIDAY CAME AND THE APPOINTMENT BEFORE OURS CANCELED SO HE CAME OUT BEFORE 9AM. THE GENTLEMAN WAS KIND, COURTESY, HELPFUL AND DID EVERYTHING WITHIN AN HOUR. AFTERWARDS HE WALKED US THROUGH WHAT HE DID AND IF THERE'S ANYTHING THAT COMES UP OR DOESN'T WORK TO REACH OUT TO SAFELITE. IT WAS A WONDERFUL RESPONSE TO SOMETHING YOU REALLY DON'T WANT TO HAPPEN ON VACATION. THANK YOU SAFELITE FOR A JOB WELL DONE, BEING HELPFUL AND KEEPING US INFORMED ON EVERYTHING.
• CM

  Chris Des Marteau

  5 days ago
  1.0
  On the day of my appointment no-show had to call and found out they didn’t have the windshield and couldn’t give me a firm answer what’s gonna happen next
• CP

  Christina Palvetento

  5 days ago
  5.0
  Exceptional service, friendly technician and quick installation. Highly recommend.
• CB

  Carlie Bartz

  6 days ago
  1.0
  Extremely disappointing experience with Safelite AutoGlass. After two separate trips and multiple hours of my time wasted, my window is STILL not fixed. The customer service at the front desk was absolutely terrible. The person working there had poor communication skills, failed to provide clear information, and spoke to customers in a condescending manner, as though we were stupid for asking questions. There is no excuse for treating paying customers that way, especially when they're already dealing with the inconvenience of a vehicle repair. I will give credit to the technician, who genuinely seemed to be trying to resolve the issue. Unfortunately, despite his efforts, the problem remains unresolved. Two visits, hours of wasted time, terrible communication, and a window that still doesn't work. I expected far better from a company like Safelite. This has been an incredibly frustrating experience, and I would not recommend this location.
• EZ

  Echo Zhou

  Sep 30, 2026
  3.0
  The staff are friendly. My car is 2021 Honda CRV had windshield replaced due to chips. The issue after the work is “lane departure warning goes off without reason”. At the same time, the tires would drift while the alert is on. It turns on for around 1-2 seconds and then off. Feeling pretty unsafe when it happens while driving. The issue remains after the tech came out to examine the car this Monday. I am going to contact the office again and hopefully they could fix it.