Enterprise Rent-A-Car

Reviews

• TM

  Trisha Miller

  4 days ago
  5.0
  Great staff. Only complaint and it was a big one. The time we told them we would return the van… and contracted to return..they were closed. But a few calls to Enterprise and they figured out a solution.
• KJ

  Kala Jones

  May 9, 2026
  5.0
  Andrew Brown was a very nice young man and took care of the situation I had with my rental and I would recommend Enterprise on Union at any time
• GM

  Geneva Moore

  Apr 26, 2026
  5.0
  The Enterprise on Union sucks but the airport enterprise staff went above and beyond to get me the perfect rental for the weekend.
• JJ

  J Taylor (Jay)

  Apr 25, 2026
  5.0
  The customer service on pickup was great. Quick. I was in and out. KEY was my rep. she was really nice and informative. This is the Union location. Very busy street traffic, however, a traffic light is located right at this location so getting in and out of traffic was not difficult.
• KW

  Kelsey Welch

  Apr 22, 2026
  1.0
  If I could give zero stars, I would. Worst Enterprise experience ever. I travel often for work and usually use Enterprise on Centennial Drive, which I 100% recommend. This location was closer to my hotel, so I decided to use it today—biggest mistake. My appointment was at 6, and I arrived at 5:45. The man behind the counter was playing on his phone and was told by the manager to help me. He repeatedly told me that they closed at 6. He also told other customers in the parking lot that they were closed and not helping them. I took an Uber to the location. I’ve never used a credit card to book my rental cars; I always use my debit card. I also have an account with Enterprise with all my information attached. When he told me I needed a credit card, I explained I didn’t bring one. He said they couldn’t help me and told me to get out of the car. I explained I had a work trip and needed a car, but he said they were closing and he wasn’t going to help me. He then went inside, grabbed his stuff, got in his car, and left. He did mention I could go to the airport and get a car, but they were sold out, and I would need to call every 30 minutes to see if they might get one. Two women came out of the store, and when I asked to speak to the manager, they told me they were the managers. When I explained what happened, all they could do was apologize. As someone who rents from Enterprise at least once a month, I will make sure I never use this location, nor will anyone in my company. Worst service ever.

Frequently Asked Questions About Enterprise Rent-A-Car