Enterprise Rent-A-Car

Reviews

• KH

  krishna hitesh

  Jun 15, 2026
  1.0
  It's a horrible customer service at this location they don't even answer the calls just put a call in hold.its almost one week I didn't even get my deposit back no response till now from them. As my car got an crash I picked the rental here from my insurance for that I totally used 12 days they charged me for another extra day and the charges per day is one rate if we make a total there will be lot of difference in prices. For me the total difference I got 100$.please make sure everyone when you pick the vehicle here double check the total price and take a agreement. The cars are total stains and they even won't make a oil change also. The car gets a too heavy sound.When we need to exchange another vehicle they doesn't change it at anytime or at any locations they just they don't have a contact with other locations.🥲🥲🥲
• JL

  Jim Levernier

  Jun 11, 2026
  5.0
  Excellent service.
• BP

  Breslin P2

  Jun 10, 2026
  5.0
  The BEST Enterprise in Memphis! The Branch Manager, Harvey Word, has done an excellent job at this location. Everyone has excellent customer service and great attitudes. The cars are VERY clean when you receive them! Ive been here multiples times and this type of service is consistent!!
• RR

  rylee

  Jun 4, 2026
  1.0
  Horrible customer service. Answered the phone, started talking to me, and then (without putting me on hold) just stopped talking to me without saying a word.
• VJ

  Verlene Jones

  May 5, 2026
  1.0
  On Friday, I spoke with a sales representative named Paul at Enterprise about trading in my SUV and exploring my options. During our phone conversation, he seemed eager and genuinely interested in helping me, and he scheduled an appointment for me the following day at 2 PM. When I arrived, Paul was late, but a kind associate named Gloria kept me company, which I appreciated. Once Paul arrived, I explained my situation and what I was looking for in my next vehicle. I understand that sales representatives have a job to do, but I did not appreciate being made to feel discouraged or as if my expectations were unrealistic. For example, Paul asked whether reliability or style was more important. I clearly stated that reliability was my top priority, but I also expressed that I wanted a sunroof since I currently have one and enjoy it. In response, he suggested that I cared more about luxury than reliability, which was not accurate. Throughout the conversation, I felt that he repeatedly tried to push me away from what I wanted rather than working toward a solution that fit my needs. He also implied that I would not be able to find what I was looking for at another dealership, which I do not believe to be true. As a customer, I expect to feel heard, respected, and supported in my decisions. There is a clear difference between offering realistic guidance and making a customer feel defeated. Unfortunately, my experience left me feeling the latter. Based on this experience, I would not recommend purchasing a vehicle from this location.