Serra Chevrolet Buick GMC

Reviews

• BC

  Bryon Coffelt

  3 days ago
  5.0
  The complete experience from start to finish was amazing. Very helpful was never pressured at all. Felt like if I decided I didn’t like the car I was able to walk away which I didn’t because I like The car I did purchase it, and I really appreciate everything upfront. Honesty paperwork was made a breeze I really appreciate their helpfulness with the coverage and upfront honesty about what they did to the car when they received it, which was very minor compared to the cars I have previously bought from other dealerships, Iwalked away yesterday satisfied with my mind, put it ease. Knowing that I was treated respectfully and talk to honestly I sold a reliable vehicle
• PB

  Paula Bail

  4 days ago
  1.0
  Seller beware! I purchased a vehicle from Serra Chevrolet -a Buick encore. The vehicle was never cleaned out by them. The man that had the vehicle before me…they left all his paperwork in the vehicle with his name, dob, address, phone number and social security number. That said deductive reasoning would lead someone to believe they are not even checking the vehicles over before they sell it to the next unsuspecting buyer. Also the finance manager Scott has no empathy or couth. The said vehicle I bought nickled and dimed me to death. Not just routine maintenance I put so much money into a vehicle that now with only a 120,000 is complete toast. I replaced the evap sensor, both over head cam sensors, the crankshaft sensor, the starter, the coil pack, the spark plugs and the list goes on. Now the timing chain is bad and they want $4200 to fix it, but don’t recommend “sinking more money into it.” If you are a single female please DO NOT PURCHASE ANYTHING FROM THIS PLACE! And the kicker of it all…the service dept didn’t even know how to jump the vehicle. So if anyone out there needs this information on the Buick encore to jump it you need to disconnect the cable from the battery. Let the vehicle sit for 15 minutes. Reconnect the cable, then jump it. Pretty sad the dealership didn’t even know that. I had to do it myself.And you Mr Mike Castle you ever think my credit cards are at there limit because I have been putting money into a piece of literal junk! A money pit of a vehicle, you pal do NOT need to work with people! You are a complete jerk that left me feeling completely worthless. Take accountability for the junk vehicle that you sold me that I have literally put thousands of dollars into.
• JD

  Jag Dpanzer

  May 9, 2026
  5.0
  Dana Spears was excellent. I'm from Fredericksburg, Virginia and was traveling through to Nashville on my way to Bowling Green when the low tire pressure warning came on for the left rear tire. Pulled over and found a small bolt stuck in the tire just inside the sidewall. Fortunately my 2022 Corvette was equipped with run flat tires. I called Serra Chevrolet service department and explained my situation. They said to bring it in and would do what they could to get me back on the road. Dana Spears was extremely helpful. She found a replacement tire and had it installed in no time. I really appreciate her efforts to get back on my way to make my appointment in Bowling Green. Many thanks to the Serra team for their prompt customer friendly service.
• GF

  Gary Fralick

  May 9, 2026
  2.0
  The service department is terrible. I have brought my car in 3 time and they keep saying it is fixed but the service emergency calling light keeps coming on. The first time Bryant said they did not see the light come on. I went to pick my car up and the light was on. They did not have a loner car so I had to bring it back again. They kept it for a few days and called and said it's fixed. I came to pick it up and within 10 miles of driving it the light is back on. Now I have to take it back in again. The only reason I gave 2 stars instead of 1 is because Sam Fahmy is wonderful. He listened to me after the first time they messed up because I was so mad. If only the service department was like him this company would be great.
• EC

  Ed Curry

  May 7, 2026
  5.0
  The buying experience at Serra GMC was one of the best I have ever had. My salesman was Mark Musgrove and from our first contact he made the process ass easy as possible. Let me also say that I live near Charlotte NC and we did all of our negotiations by phone and text. Once we reached an agreement I drove out to pick up my new truck and the signing process was just as easy. The guys at Serra don’t play games and they stand by what they say. I highly recommend Serra GMC to anyone, and furthermore recommend asking for Mark Musgrove