Serra Chevrolet Buick GMC

Reviews

• VR

  Vanessa Roberson

  2 days ago
  5.0
  When I arrived at Serra Chevrolet for my recall fix, Debbie was really nice and also helpful. The dealership waiting area was spacious, they also had WiFi and charging stations for your devices. Even though I didn't interact with the staff much they spoke in passing and that was a nice thing to do. They took really good care of my car and treated me wonderfully. They understood what I needed and fixed the problem and did a maintenance check. I appreciate Debbie, the mechanic and the lady who did the invoice, thank you for everything, and Mecha (I hope I spelled your name right) she constantly kept me updated on the part I needed, she emailed me, and after a month she still remembered who I was, she was my point of contact, without her help I don't know what I would've done.
• CJ

  Chris Jones

  5 days ago
  5.0
  My experience with Serra Chevrolet was very good. I was able to get everything taken care of, lined out and financing secured right down to the amount of my trade before I ever left my home. They meet my wife and I at our car when we pulled up, handed us the keys to our new vehicle. We went for a test drive and came back. We walked in looked at our deal to verify all the numbers were correct and exactly what we discussed. We then walked straight over to finance and signed our contract. The entire process took less than an hour. They were very professional with no hidden fees. I will definitely be back for my next vehicle.
• MH

  Marsha Hughes

  Aug 26, 2026
  5.0
  Traveling from Western KY to home in FL. 2024 GMC Denali 3500 HD truck , pulling a loaded cargo trailer, just died in heavy traffic on 155 in Nashville. GMC near where we were "stuck" could not service until maybe following week. We got a tow to West Power Services, Goodlettsville who diagnosed our issue and got us an appointment at Serra for next morning first thing. Serra performed the service, diagnosed fuel pump module was bad. Installed new part and we were back on the road by noon. Such understanding and williness to help goes above and beyond. Extremely grateful to both West Powe Service and the staff at Serra Chevrolet for their much need help.
• EB

  Eddie Barnes

  Aug 22, 2026
  3.0
  There was way to much miscommunication over a CVT transmission service and wether or not the pan had to be dropped. This is a 2020 Malibu, and I would venture to say thousands upon thousands have been serviced and Serra tried to charge me for dropping the transmission pan. This is the second time I've had my transmission serviced there and had a problem with the how to perform the service. I had to take my own filter and give it to them because there were none in stock at any Chevrolet dealers in September 2022. I found it on Amazon for $30. Also the service tech, Lisa Mugno, tried to say that I told her that the pan had to be dropped, when I made a point several times that the filter was external and that the pan did not have to be dropped. Still to this day I am still unclear on how the transmission service is suppose to be done at the dealership on the CVT transmission that is on many different Chevrolet models, wether it is a flush and refill and a filter change or a drain and fill, run thru, and then drian and refill again, which is what I was originally told the first time it was serviced.
• JF

  James Fleming

  Aug 14, 2026
  1.0
  BEWARE Serra Chevrolet service department! I bought a used Chevy Colorado truck so I could use it for light home use. I purchased it on January 10 with 75,686 miles on it. About three weeks after I bought it, I started hearing a whine from the rear – but only when decelerating at highway speeds and the pitch changed with speed. I thought I would look online to see if the truck had a warranty. And to my surprise, it was still under the Chevrolet Powertrain warranty that was due to expire in mid-February. It’s now the late January and the expiration date is approaching fast so I called Serra Chevrolet of Nashville and spoke to service advisor Kristen Carroll who made an appointment for me to bring in my truck on January 29 for warranty work. I dropped my truck off on January 29 and they had it until February 11, diagnosing it as having a rear differential issue, which they rebuilt. Two weeks later the exact same noise returned. Called Kristen Carroll at Serra again and she made an appointment to bring it back for analysis. By this time the Chevy Powertrain warranty has expired but she said since it’s the same issue it’s still under warranty. I dropped off the truck on the evening of March 2. The very next day I get a call from their service manager Ed Zehnder telling me that the noise I hear is “normal” and the reason I hear it is because it’s to quiet in the cabin (if I was listening to the stereo and running the AC fan, I wouldn’t hear it) and the bed cover amplifies the sound. He basically told me to come and get the truck as they’re done with it. At the time he called I was so shocked that I just went and got the truck. The invoice they gave me shows exactly what he told me. Now look… I’ve been wrenching on cars since I had my driver’s license – so 50 years. And I have never heard of a drivetrain that whines when decelerating as “normal”. So, to check and disprove what the Serra service manager told me I: removed the bed cover and even the bed liner and the noise was still there. While on that test run, I played the radio at normal volume, had the heater on normal and I could STILL hear the noise! So, in my humble opinion, do not take your vehicle to Serra Chevrolet! I would steer clear of them at all cost. Think about it – if the owner / upper management allows this sort of gaslighting and BS to happen in the repair shop, what’s it like in other areas of their store?