Serra Chevrolet Buick GMC

Reviews

• JD

  James Dozier

  2 days ago
  2.0
  I took my car in for a diagnostic test to see why it was making a noise squeaking nose when I made turns. I was charged for the test but when I went to pick up my car I was told that I had a loose brake pad. I carried it back to the place I had brakes put on and was told and showed that the pad wasn't loose. I called your business back and the representative told me that they couldn't do the diagnostic test to determine the noise. I was also told that the technician drove it around parking lot and didn't hear anything. If they couldn't do the test why did I get changed over $200 for it? I was sent a video of the technician using a screwdriver around the edge of a brake pad.
• DG

  Dave Goss

  6 days ago
  2.0
  I scheduled an appointment to bring in my 2026 Tahoe to have them look at the cabin glance camera (it doesn't work at all and there are no options to get it to turn on) and my rear view mirror camera (it was angled too low and only showing the ground directly behind the vehicle. I brought the truck in at 7am on Monday as per my scheduled time and my service writer was 10 minutes late to the appointment (no big deal). She then told me that they would need to keep the vehicle for an unknown amount of time as they rely on third party dispatching to assign projects to technicians. No update from anyone on Monday. I received a text message update around 10:45am on Tuesday morning stating that my vehicle was being looked at then around 12:15pm received another text telling me that my vehicle was ready for pickup as "there is a software issue that GM is looking to update and correct". I immediately responded asking my service writer to clarify that was in regard to the cabin glance camera issue then asked for an update on the rear view mirror camera concern. My service writer told me that response was applicable to both concerns to which I immediately responded again telling her no, they are not related then asked her to call me. She did call and I re-explained the two separate issues (this was now the 3rd time I had to explain why I was bringing my truck in for service (once when i set up the appointment, then again when I dropped the vehicle off for the appointment)) and she said she would go back and speak with the tech. I reached out around 2:15pm asking for an update. No response. I followed up again around 3:45pm knowing that the Service dept closes at 5:30pm and I was told there was no update and was asked to be patient as my service writer is not always at her desk. She then sent a third message to me all within 6 minutes with the last message stating she was leaving for the day and that she would check in the morning. I immediately responded and asked who would be assisting me for the rest of the evening and asked for that person to call me. She did not respond so I drove up to the dealership to get some answers. I stood at the service desk for around 15 minutes before someone finally asked me how I could be helped to which I explained the whole situation to the new lady that was helping me (this lady was wonderful - can't remember her name). After a couple of trips to the shop floor and to the managers office, I was finally able to speak with the manager and the service tech that was working on my vehicle. The tech, new service writer and manager were all pleasant and helpful and we were able to determine the reason the rear view camera angle was tilted so far down was because of the license plate frame that the dealership I purchased the vehicle from installed was causing the issue. Upon further investigation, the service manager was able to find out that my original service writer never had the rear view mirror camera issue listed on the order intake form which is why the service tech never looked at that concern. Further, I was able to see the order intake paperwork and there was a handwritten note from my original service writer that stated I called at 12:15 pm to report a "new issue". That was a complete lie as I had told her about that concern 2 times prior. Serra Chevrolet Buick GMC is the closest dealership to my house so I would like to be able to trust them to do a quality job and address the concerns I have so next time I go in, I will ask to work with a different service writer which will hopefully be the one that helped me when I drove up there Tuesday night.
• EJ

  Evie Jones

  Jul 3, 2026
  5.0
  I enjoyed my experience with Serra Chevrolet Buick GMC, from first looking at their very thorough listing online, which included the Carfax report, to finally going to test drive and purchase the vehicle a few days later. When I arrived with my family we found the vehicle from the online listing and were looking at it when promptly approached by Jake, with sales. Jake was able to answer every question I had about the vehicle, and provided the additional detailed report about service done to the car to prepare it for sale. I was able to test drive the vehicle, and Jake directed me to the locations where I could test each aspect that was important to me. The price was fair to me and Jake was even able to adjust it slightly after we discussed a few, more detailed aspects of the vehicle. Also, since my prior vehicle was a recent total loss, he thought to initiate a tag transfer which was considerably less of a cost than new tags. The entire team worked to get me out of there with the vehicle within a few hours and pulled it up to the front for me freshly detailed and filled with gas. I have never had such a great experience buying a vehicle, and I very much appreciate the friendly and professional staff I encountered at this location.
• JH

  jordan hanson

  Jun 26, 2026
  5.0
  I had an excellent experience with the service department at Serra Chevrolet Buick GMC Nashville, especially with my service advisor, Sterling Fuller. From the very beginning, he was professional, courteous, and kept me informed every step of the way during a long and complicated repair process. Sterling took the time to explain everything that was needed and what was completed. He was always responsive, transparent, and genuinely cared about making sure my concerns were addressed. It’s clear that he takes pride in his work and in taking care of his customers. While my vehicle’s repair journey has involved multiple parties and has been a lengthy process, Sterling consistently communicated with me, answered my questions, and provided detailed updates whenever needed. That level of customer service and professionalism is hard to find. I truly appreciate the outstanding communication, honesty, and effort from Sterling and the entire service team. Thank you for treating me with respect and making a difficult situation much easier to navigate.
• VB

  Vana Babic

  Jun 23, 2026
  1.0
  Horrible experience both times. I went to this dealership due to proximity when my car acted up (I was reluctant because the other time I took my vehicle there it took them several days to diagnose a check engine light and return the vehicle) it was history repeating itself on this visit I dropped off my vehicle Thursday evening. Had a guarantee I’d hear back on Sunday. When I called Sunday they were closed. I finally heard back on Tuesday that my car was diagnosed. (When I asked why it took so long the tech said they serviced 92 cars that day, clearly a volume business) In addition to the actual repairs that my car needed they recommended other services that it did not (car filters flush etc) that I had literally done three weeks prior at another location. When I did pick up the vehicle the notification for tire pressure was on and the left rear tire showed a decrease of 2psi. I had assumed that a tech was checking it and it turned out to be a warning because at the end of the day I had a completely flat tire upon examination there was extreme curb rash and a nail in my tire. I sent multiple emails to various personnel at the dealership and left voicemails. To date have received NO RESPONSE. I was without a vehicle for over a week and when I picked it up it was not fit for the road. For a dealership that on marketing campaigns ask us “let us earn your trust” they do an abysmal job.