MW
Marilyn Watts
Sep 17, 2026
We recently purchased a 2024 Chrysler Pacifica from Enterprise Car Sales and had a very positive experience overall.
Our salesman, Kyle, was kind, persistent, and really worked with us throughout the process. Even though the vehicles are typically priced as no-haggle, the team worked with us on our trade-in so that we could get the vehicle we wanted while keeping the payment where we needed it to be. We really appreciated their willingness to find a way to make everything work for us.
Kyle went above and beyond. He stayed late to make sure the sale was completed, and he even personally cleaned our van before we left. That kind of effort and dedication definitely stood out and made us feel like he genuinely cared about getting us into the right vehicle.
The one area I think Enterprise could improve is the customer waiting experience. Purchasing a vehicle can take several hours, and the lobby wasn't particularly comfortable for an extended stay. More comfortable seating, such as a couch or lounge chairs, a TV, and a small refreshment area with bottled water, coffee, soft drinks, or snacks would make a big difference. Water was available in a cup, but refreshments weren't proactively offered, and there wasn't really an option to grab a drink or snack while waiting.
Overall, we are very happy with our Chrysler Pacifica and especially appreciative of the effort Kyle put into making the deal work for us. He stayed late, took care of the details, and made sure we left with the vehicle and payment we wanted. Thank you, Kyle, for going the extra mile!