WB
William Buell
Aug 25, 2026
⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Eurobox — Outstanding Service!
I can’t say enough good things about my experience with Eurobox! While their specialty is imports, especially German cars and Subarus, they work on everything. I have a 2023 Ford Expedition Limited that I purchased from Monster Motors in Alcoa, TN, and my experience with both Monster Motors and Eurobox has been excellent.
My first experience with Eurobox was because my steering wheel was vibrating badly above 60 mph. Monster Motors sent me to Eurobox, and they got me in right away while I waited. They balanced all four tires, performed a safety inspection, and checked the brakes. The service was quick, professional, and they completely fixed the vibration. I was extremely pleased!
My next concern was that my A/C wasn’t cooling properly. Once again, Andrew, the owner, took care of me personally. Andrew has been the person I’ve dealt with every time I’ve been there, and he is incredibly professional, friendly, and accommodating—especially knowing that I have to wait while my vehicle is being serviced.
Andrew had his ASE Certified Technician thoroughly troubleshoot my Expedition, checking the A/C system for functionality and performance. They discovered the system was low on refrigerant, so they added a special dye to help locate the leak. The leak is extremely tiny and, at this point, undetectable.
Instead of guessing or trying to sell me something I didn’t need, they had me drive the vehicle for two weeks and then bring it back to recheck it. I did, and the A/C is still cooling great, so the leak remains undetectable.
They told me that if the A/C stops cooling properly at any time, I can bring it back and they’ll check it again. Once the leak is located, they will work with my extended warranty company, provide the diagnosis, get approval for the repair, and the repair will be covered under my warranty.
That’s honest, professional customer service!
Eurobox also has a very comfortable waiting area with complimentary beverages and snacks, and of course, they have the cutest and friendliest little Dachshund to keep you company! 🐶😂
From the technicians to Andrew, the owner, everyone I’ve dealt with has been friendly, professional, knowledgeable, and genuinely concerned about taking care of the customer.
Great service, great technicians, great communication, and an amazing owner!
If you need automotive service, I highly recommend Eurobox. Whether you drive a German import, Subaru, Ford, or just about anything else, go see Andrew at Eurobox!
⭐⭐⭐⭐⭐ Absolutely 5 Stars!