BUYER BEWARE! Please read the reviews you will notice a pattern, the only good reviews are the ones from people who have just purchased the camper. The negative are people like me trying to get camping world to care about them once they have made the purchase and need service/repairs. After having a negative experience witht the sales team at the Kodak TN location, I made the decision to drive over 5 hours to Greenwood Indiana to purchase my NEW 2024 Heartland Eddie Bauer 322BH-C, and boy I could not of asked for a better buying experience than I received in Indiana. I made this purchase 05/10/2025, fast forward to October, I have a leak in my roof. Obviously I am not going to drive 5 hours for warranty work. I take the camper in to the Kodak location in the beginning of November 2025. The parts and service department love the phrase "parts shortage" My camper set at this location until March 18, 2026. FIVE MONTHS to repair a leaking roof. Now, that same day, on my way home I have a tire blow out and cause catostrophic damage. At first I was inclined to think this was not Camping World's fault, but the camper was less than a year old, the tires were properly inflated, so why would the tire explode like it did ripping wiring out of the camper, knocking a hole in the floor and causing the axel to need to be replaced? However, Camping World of Kodak, assured me it would be repaired promptly and would be like new. Enter their favorited phrase "parts shortage" . My camper sat at this location from March 18, 2026 to June 13, 2026. Another 3 months, in total that means in the 13 months I have owned the camper, Camping World of Kodak has had it 8 months. I left Camping World of Kodak on the 13th after a cursery walk through, by myself, however I should have taken more time, because the surprise that waited for me an my family when I booked a 3 night stay June 18-21 was disheartening to say the least. I hooked the water up, had my wife turn on sinks and shower, just to ensure they are working, and what do we find but a water running out into the floor of the kitchen area. Where is the leak, its not under the sink. I had to remove an access panel to find plumbing not even connected, as well as find exposed insulation. We dried it the best we could but I cannot fit in a small access panel just big enough for one's hands. Now we have to worry about mold as well as wonder what damage may have been done to the subfloor and to the what we would come to find out as shotty electrical work.
Leaking plumbing bad, but we can salvage the weekend, we can go 3 nights without running water. The next problem was a bigger issue. The thermistat would intermidently lose power, which means no AC. Here is the real kicker, you could push down on the toilet flusher and the thermostat would turn on and off. Now I have to worry about wiring issues. Will the camper catch fire? I don't know, but I do not trust the work they have done.
Then there is damage to trim they worked on and paneling falling off the walls. These are just the issues I found in one weekend, what did I not find, what will I never find? How dangerous is this camper for my family to stay in on our family trips? I spent most of Friday, June 19, 2026 corresponding with customer service. I was told that Camping World of Kodak released the camper to me without all the work being completed. Now they want me to bring it back in today for them to fix their screw up. Which means I would have to miss time at work. Even if they "fix" these issues how do I trust it was done properly? How could I sleep in it with my family and not worry? In the 8 months that Camping World has had possession of the camper, I have paid $3,272 in monthly payments. I have paid $680 in storage fees to keep my storage spot. My family has had to cancel trips, I have had to miss time from work. The camper has spent more time in their possession than mine and is more their camper than it is mine at this point. Yet they want me to bring it in for them to finish the work that they have been doing for months. BUYER BEWARE!
SC
Stephanie Cook
Jun 21, 2026
We recently purchased our 5th wheel, and we couldn’t be happier with the experience thanks to Carlene B. From the moment we started looking, Carlene was knowledgeable, patient, and genuinely committed to helping us find the perfect fit for our needs.
She took the time to answer all of our questions, explained every detail clearly, and made what could have been a stressful process feel easy and enjoyable. Her professionalism, attention to detail, and outstanding customer service truly set her apart.
Carlene went above and beyond to ensure everything was handled smoothly from start to finish, and we always felt valued as customers. We are incredibly grateful for her help and would highly recommend Carlene to anyone looking to purchase an RV or 5th wheel. Thank you for making this such a wonderful experience!
