Enterprise Rent-A-Car

Reviews

• FF

  Faisal

  Sep 27, 2026
  2.0
  I drove to this Cedar Bluff location after running into an issue with my tire pressure in my rented vehicle. They did not inspect the vehicle or exchange it. They referred me to the local Pep Boys to asked to go get it fixed myself and said the repair would be billed to Enterprise. They don’t seem to be have their best people here. The people at the airport location seem more skilled and attentive.
• SC

  Sheri Crawley

  Sep 16, 2026
  5.0
  Everyone was nice and friendly and helpful. It meant so much to have a car , so I could go to work.
• CK

  Chad Keaton

  Sep 3, 2026
  5.0
  Rented a Rogue while my car is in the shop. Team at enterprise were very accommodating and listened to my needs. Put me in a great car and stayed in touch. Great experience!
• BH

  Brandon Hill

  Aug 24, 2026
  1.0
  I urge anyone reading this to take photos of the vehicle you are renting before and after these people are trying to screw me out of $2700 for damages I didn't do and run a well known scam on whoever they want if I were anyone reading this I'd stay far far away from this company and it's parent company's take a butload of pictures of everything if you decide to rent from these corrupt individuals they have been sued and caught in the act by the very scam they are running on me in several states yet because they are so big it doesn't matter stop supporting businesses like this that scam people over and over again because they can get away with it
• DT

  David Tosado

  Aug 18, 2026
  1.0
  I called and made a reservation for a car when my car broke down at 4:30pm. They said they would send a car to pick me up. I said ok. My office is about maybe 5 minutes from the rental office. I waited in the parking lot of my office. At 5:15 pm still hadn't got picked up. I called waited on hold for 10 minutes then hung up. 5:45 I called again, finally got someone, and was told I would be picked up shortly, they had my phone number and location. I said " your office is closing soon, you're going to pick me up?" They said yes, that " shortly someone was coming". 6pm came and went, I waited. I called back no one would answer. I called customer service and they said the office is closed and they called and no response. There was nothing no one could do. Had to call my wife who 45 minutes away to leave her work to come and get me. Thanks Enterprise! August 21 - I went to their site they recomended below and I was told someome would reach out to me regarding this complaint and again, NO one has reached out to me. Pretty lame Enterprise. I have used Enterprise, particularly this location, several times over the last 12 years for my personal and corporate use. They seem not to care. Management really needs to know this.